Mkall wrote:I'm very sorry that this happened to you and it only reinforces why I only deal with iGear through resellers such as BBTS.
Gauntlet101010 wrote:Hm. Maybe next time I'll also deal with resellers ...
I'm pretty leery about bad customer service from non-US companies. There's generally not much you can do about it.
Andrius wrote:I paid for a couple preorders last fall that were apparently shipped but never arrived. I've likewise been trying to get ahold of someone to absolutely no effect.
I've just now listed my complaints on that same Facebook post; let's see if I get deleted as well.
necr0blivion wrote:Guys,
I've ordered several products directly from iGear and have had no problems (except various delays). I guess I should be thankful I've haven't had an issue to date. I have not had to make any follow-up for my orders, so I don't have any idea how their customer service is. But after seeing several of their e-mails, they do seem to have an issue with English. Perhaps if they could enlist an English proficient person, their customer service would be better off.
AC, as a paying customer, I'm in agreement with you. You at least deserve some type of response for a damaged/faulty item.
soundwave85 wrote:I have a PP03T it has a crack on the canopy.I emailed igear and they have continued to not answer and ignore me.I bought it from igear's website.
Sodan-1 wrote:Wow. That's some real shady dealings. I was going to order the next two Mini-Warriors direct from them as I did with the previous ones. Not anymore. I'm sorry for the trouble you've experienced AutobotCliffjumper, but thank you for letting the rest of us know.
Jeep! wrote:Why do I imagine Dead Metal sounding exactly like Arnie?
Intah-wib-buls?
Blurrz wrote:10/10
Leave it to Dead Metal to have the word 'Pronz' in his signature.
Seibertron wrote:
Seibertron.com is a Transformers fansite. It is not a fansite about 3rd party products. I do NOT care for 3rd party products. I am TIRED of seeing the stuff here on this site. That's all it comes down to.
JRFitzpatrick7 wrote:Sorry to hear about your troubles AC, I've never had a problem with their Customer Service myself but i haven't had to deal with them recently. I ordered a Clear PP01C from them that had 2 left hands, took pics, sent them in, received a replacement a few weeks later. If they have a product you like, my suggestion is to do what Mkall does and order through Site sponsors like BBTS, no money upfront. Or, you could wait until iGear actually releases their product on their own store. They only accept Paypal payments and with Paypal, you can file a claim within 60 days to get fully reimbursed.
RK_Striker_JK_5 wrote:That really sucks, AC. I've never dealt with them beyond BBTS, so I think I'll be sticking with that method.
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