Seibertron.com Energon Pub Forums

Sorry to hear about your troubles AC, I've never had a problem with their Customer Service myself but i haven't had to deal with them recently. I ordered a Clear PP01C from them that had 2 left hands, took pics, sent them in, received a replacement a few weeks later. If they have a product you like, my suggestion is to do what Mkall does and order through Site sponsors like BBTS, no money upfront. Or, you could wait until iGear actually releases their product on their own store. They only accept Paypal payments and with Paypal, you can file a claim within 60 days to get fully reimbursed.

That really sucks, AC. I've never dealt with them beyond BBTS, so I think I'll be sticking with that method.

JRFitzpatrick7 wrote:Sorry to hear about your troubles AC, I've never had a problem with their Customer Service myself but i haven't had to deal with them recently. I ordered a Clear PP01C from them that had 2 left hands, took pics, sent them in, received a replacement a few weeks later. If they have a product you like, my suggestion is to do what Mkall does and order through Site sponsors like BBTS, no money upfront. Or, you could wait until iGear actually releases their product on their own store. They only accept Paypal payments and with Paypal, you can file a claim within 60 days to get fully reimbursed.

RK_Striker_JK_5 wrote:That really sucks, AC. I've never dealt with them beyond BBTS, so I think I'll be sticking with that method.

True, I think that it's better safe than sorry and better to spend the extra few bucks to make sure you get good customer service. Too many people have been burned by iGear for us not to make some noise.

Thirded. Let a more reputable distributor order from them in bulk. It's a shame, because their products that are not just pretentiously-named, glorified knockoffs are pretty nice.

That sucks you have had so much trouble. I myself had to contact them over an order of Kup heads and their Arcee. I ordered from them and they never turned up. They eventually said they don't think they can ship to Korea (where the order was going to). This has always baffled me. Put something in a box, take it to the post office, put the address on it and pay the postage and it should appear. Anyways, after they admitted that, they graciously refunded my entire order. Eventually Arcee appeared in a pretty damaged box but luckily the toy was in perfect condition but no Kup heads ever did appear.

All in all, I came out on top with that order but I still wouldn't deal with them directly again. RobotKingdom are much more trustworthy for me so I will get iGear stuff through them.

Damn, have only just stumbled across this thread, I've just ordered their Kup heads from thier site, what are the chances of me actually receiving them?

Damn, have only just stumbled across this thread, I've just ordered their Kup heads from thier site, what are the chances of me actually receiving them?

Well I've just recived a shipping comfirmation with tracking number, so fingers crossed!

Well Kup heads arrived this morning, very pleased with igear dispite what I read above, they only cost £7 shipped to the UK! I've seen one head go for £20 on Ebay! And they arrived within 7 days of being shipped, great communications too. Either I got lucky or they turned over a new leaf.

I've always had great luck dealing directly with iGear, but then, I have never had to have a problem fixed, just normal buying.