Submit News Contact Us Translate Sign in Join

Buyers Beware of iGear Toys!

Do you love your new Hercules set? Can't get enough of FansProject's items? Upset that you bought a knock off when you thought you were getting an original? Use this forum to tell everyone your thoughts about TF Knock Offs and 3rd party toys.

Buyers Beware of iGear Toys!

Postby AutobotCliffjumper » Tue May 15, 2012 10:23 am

Motto: ""Let's bust some Decepti-Chops!""
Weapon: High-Energy Particle Beam Rifle
Hey guys and girls,
I'm just writing to warn you guys about iGear. If you've not heard, I bought a toy from their site, and when it was delivered,it was missing a wheel. I have been trying to get a hold of someone in their company for 2 months through various ways, with no answer. After seeing them post on facebook, I decided to ask for a wheel while they were still online, with an unexpected boost of support from others. Instead of messaging me, they decided to just outright delete me and at least one of my other supporters. Just be careful when ordering from their site. They have ZERO customer service and it's just not worth saving a couple of bucks. I'm not bad mouthing them, I had even stated in my posts that they make some great toys, but the lack of communication and outright disrespect to their PAYING customers is completely unacceptable.

Thanks,
:BOT: Autobotcliffjumper :BOT:
User avatar
AutobotCliffjumper
Minibot
Posts: 120
Joined: Sat Apr 16, 2011 12:49 am
Strength: 8
Intelligence: 10
Speed: 5
Endurance: 8
Rank: 9
Courage: 7
Firepower: 7
Skill: 8

Re: Buyers Beware of iGear Toys!

Postby Mkall » Tue May 15, 2012 12:06 pm

Weapon: Twin Sonic Cannons
I'm very sorry that this happened to you and it only reinforces why I only deal with iGear through resellers such as BBTS.
Image

My Collection! Updated April 21, 2013
User avatar
Mkall
God Of Transformers
Posts: 14147
News Credits: 37
Joined: Sat Sep 27, 2003 6:50 pm
Strength: 7
Intelligence: 8
Speed: 6
Endurance: 6
Rank: 8
Courage: 8
Firepower: 6
Skill: 10

Re: Buyers Beware of iGear Toys!

Postby Gauntlet101010 » Tue May 15, 2012 12:21 pm

Hm. Maybe next time I'll also deal with resellers ...

I'm pretty leery about bad customer service from non-US companies. There's generally not much you can do about it.
Gauntlet101010
Faction Commander
Posts: 4115
News Credits: 1
Joined: Sat Jan 01, 2005 8:13 pm

Re: Buyers Beware of iGear Toys!

Postby Andrius » Tue May 15, 2012 2:37 pm

I paid for a couple preorders last fall that were apparently shipped but never arrived. I've likewise been trying to get ahold of someone to absolutely no effect.

I've just now listed my complaints on that same Facebook post; let's see if I get deleted as well.
User avatar
Andrius
Fuzor
Posts: 261
Joined: Fri Jul 10, 2009 7:34 am
Strength: 6
Intelligence: 9
Speed: 4
Endurance: 7
Rank: 8
Courage: 8
Firepower: 6
Skill: 10

Re: Buyers Beware of iGear Toys!

Postby necr0blivion » Tue May 15, 2012 4:37 pm

Weapon: Null-Ray Rifle
Guys,

I've ordered several products directly from iGear and have had no problems (except various delays). I guess I should be thankful I've haven't had an issue to date. I have not had to make any follow-up for my orders, so I don't have any idea how their customer service is. But after seeing several of their e-mails, they do seem to have an issue with English. Perhaps if they could enlist an English proficient person, their customer service would be better off.

AC, as a paying customer, I'm in agreement with you. You at least deserve some type of response for a damaged/faulty item.
necr0blivion
Brainmaster
Posts: 1476
Joined: Thu May 12, 2011 12:24 pm
Strength: 7
Speed: 9
Endurance: 7
Rank: 7
Courage: 6
Firepower: 5
Skill: 7

Re: Buyers Beware of iGear Toys!

Postby soundwave85 » Tue May 15, 2012 4:43 pm

Weapon: Concussion Blaster Gun
I have a PP03T it has a crack on the canopy.I emailed igear and they have continued to not answer and ignore me.I bought it from igear's website.
I'm looking for a masterpiece seeker canopy.If anyone has one pm me.
User avatar
soundwave85
Mini-Con
Posts: 42
Joined: Thu Jan 20, 2011 3:04 pm
Location: Arkansas City,Kansas

Re: Buyers Beware of iGear Toys!

Postby Sodan-1 » Tue May 15, 2012 4:51 pm

Motto: "Motive is a universal weakness."
Wow. That's some real shady dealings. I was going to order the next two Mini-Warriors direct from them as I did with the previous ones. Not anymore. I'm sorry for the trouble you've experienced AutobotCliffjumper, but thank you for letting the rest of us know.
Sodan-1
Gestalt
Posts: 2247
News Credits: 1
Joined: Sat Apr 25, 2009 11:35 am
Location: Right where you'd least expect me to be.

Re: Buyers Beware of iGear Toys!

Postby AutobotCliffjumper » Tue May 15, 2012 6:46 pm

Motto: ""Let's bust some Decepti-Chops!""
Weapon: High-Energy Particle Beam Rifle
Mkall wrote:I'm very sorry that this happened to you and it only reinforces why I only deal with iGear through resellers such as BBTS.


Agreed and thank you for the sympathy. I figured the only thing I could do is raise awareness to others. I saw people try to get their attention, but didn't realize that may have been silenced via deletion as well.

Gauntlet101010 wrote:Hm. Maybe next time I'll also deal with resellers ...

I'm pretty leery about bad customer service from non-US companies. There's generally not much you can do about it.


Yup, I agree 100%

Andrius wrote:I paid for a couple preorders last fall that were apparently shipped but never arrived. I've likewise been trying to get ahold of someone to absolutely no effect.

I've just now listed my complaints on that same Facebook post; let's see if I get deleted as well.


Please keep me posted and if you could just let everyone know that I had been deleted, I would truly appreciate it.

necr0blivion wrote:Guys,

I've ordered several products directly from iGear and have had no problems (except various delays). I guess I should be thankful I've haven't had an issue to date. I have not had to make any follow-up for my orders, so I don't have any idea how their customer service is. But after seeing several of their e-mails, they do seem to have an issue with English. Perhaps if they could enlist an English proficient person, their customer service would be better off.

AC, as a paying customer, I'm in agreement with you. You at least deserve some type of response for a damaged/faulty item.


Thanks! I also had no issues with my first order of Kup heads, which made me feel pretty confident until this. I will no longer buy products from them though.

soundwave85 wrote:I have a PP03T it has a crack on the canopy.I emailed igear and they have continued to not answer and ignore me.I bought it from igear's website.


I'm sorry to hear about the problem with your PP03T. I hope that you post on the sam ethread to let them know that they can't get away with ignoring their customers.

Sodan-1 wrote:Wow. That's some real shady dealings. I was going to order the next two Mini-Warriors direct from them as I did with the previous ones. Not anymore. I'm sorry for the trouble you've experienced AutobotCliffjumper, but thank you for letting the rest of us know.


You are welcome, I'm just glad that I did not preorder anything like their Not-Ironhide/Ratchet because I would still be waiting on them. Can you imagine having them missing pieces after waiting for so long?
User avatar
AutobotCliffjumper
Minibot
Posts: 120
Joined: Sat Apr 16, 2011 12:49 am
Strength: 8
Intelligence: 10
Speed: 5
Endurance: 8
Rank: 9
Courage: 7
Firepower: 7
Skill: 8

Re: Buyers Beware of iGear Toys!

Postby Dead Metal » Wed May 16, 2012 9:17 am

Motto: "Don't do drugs, beer's cheaper anyway!"
Maybe they finally got sick of sending out parts.
I remember the praise they received during the first few runs of KO MP Prime, constantly sending out legs, arms, wheels, heads, hands and sometimes entire figures to replace broken ones.
Then it got ridicules with people expecting to receive replacements for stuff they broke 6 months after purchase.
I guess it was the later ones that made iGear not care about replacement parts. So you can thank them.
Image


Jeep! wrote:Why do I imagine Dead Metal sounding exactly like Arnie?
Intah-wib-buls?

Blurrz wrote:10/10

Leave it to Dead Metal to have the word 'Pronz' in his signature.
User avatar
Dead Metal
God Of Transformers
Posts: 13955
News Credits: 34
Joined: Tue May 01, 2007 5:18 am

Re: Buyers Beware of iGear Toys!

Postby unicron nemesis » Wed May 16, 2012 9:32 am

I've had two unpleasant experiences with iGear in the past as well. Totally ignored my emails. Have since decided to get their stuff (if ever again) through other shops. Agree that their customer service sucks big time.
Image
unicron nemesis
Minibot
Posts: 189
News Credits: 1
Joined: Mon Apr 25, 2011 10:19 am

Re: Buyers Beware of iGear Toys!

Postby JRFitzpatrick7 » Thu May 17, 2012 9:50 am

Motto: "It is an unfortunate fact that we can secure peace only by preparing for war."
Weapon: Reciprocating Laser Cannon
Sorry to hear about your troubles AC, I've never had a problem with their Customer Service myself but i haven't had to deal with them recently. I ordered a Clear PP01C from them that had 2 left hands, took pics, sent them in, received a replacement a few weeks later. If they have a product you like, my suggestion is to do what Mkall does and order through Site sponsors like BBTS, no money upfront. Or, you could wait until iGear actually releases their product on their own store. They only accept Paypal payments and with Paypal, you can file a claim within 60 days to get fully reimbursed.
Seibertron wrote:


Seibertron.com is a Transformers fansite. It is not a fansite about 3rd party products. I do NOT care for 3rd party products. I am TIRED of seeing the stuff here on this site. That's all it comes down to.


Image
JRFitzpatrick7
Headmaster Jr
Posts: 546
Joined: Wed Mar 26, 2008 11:35 pm
Buy from JRFitzpatrick7 on eBay
Strength: 7
Intelligence: 7
Speed: 7
Endurance: 7
Rank: 7
Courage: 7
Firepower: 7
Skill: 7

Re: Buyers Beware of iGear Toys!

Postby RK_Striker_JK_5 » Thu May 17, 2012 11:07 am

Motto: ""I am a warrior. Let the battle be joined.""
Weapon: Electron Gun
That really sucks, AC. I've never dealt with them beyond BBTS, so I think I'll be sticking with that method.
Not caring about scale since 1984. Just like Hasbro.

My reviews of Transformers G1, one episode at a time. Stop by for a spell!
RK_Striker_JK_5
City Commander
Posts: 3419
Joined: Wed Dec 09, 2009 6:48 pm
Location: New Hampshire
Strength: 4
Intelligence: 9
Speed: 6
Endurance: 10
Rank: 2
Courage: 9
Firepower: 4
Skill: 6

Re: Buyers Beware of iGear Toys!

Postby AutobotCliffjumper » Tue Jul 03, 2012 1:29 am

Motto: ""Let's bust some Decepti-Chops!""
Weapon: High-Energy Particle Beam Rifle
JRFitzpatrick7 wrote:Sorry to hear about your troubles AC, I've never had a problem with their Customer Service myself but i haven't had to deal with them recently. I ordered a Clear PP01C from them that had 2 left hands, took pics, sent them in, received a replacement a few weeks later. If they have a product you like, my suggestion is to do what Mkall does and order through Site sponsors like BBTS, no money upfront. Or, you could wait until iGear actually releases their product on their own store. They only accept Paypal payments and with Paypal, you can file a claim within 60 days to get fully reimbursed.


RK_Striker_JK_5 wrote:That really sucks, AC. I've never dealt with them beyond BBTS, so I think I'll be sticking with that method.


True, I think that it's better safe than sorry and better to spend the extra few bucks to make sure you get good customer service. Too many people have been burned by iGear for us not to make some noise. :BOT:
User avatar
AutobotCliffjumper
Minibot
Posts: 120
Joined: Sat Apr 16, 2011 12:49 am
Strength: 8
Intelligence: 10
Speed: 5
Endurance: 8
Rank: 9
Courage: 7
Firepower: 7
Skill: 8

Re: Buyers Beware of iGear Toys!

Postby Banjo-Tron » Tue Jul 03, 2012 3:19 am

Motto: "My banjo is everything; defeat is ukelele"
Thirded. Let a more reputable distributor order from them in bulk. It's a shame, because their products that are not just pretentiously-named, glorified knockoffs are pretty nice.
User avatar
Banjo-Tron
Godmaster
Posts: 1690
News Credits: 2
Joined: Wed Oct 19, 2011 6:51 am
Location: UK, Surrey

Re: Buyers Beware of iGear Toys!

Postby Trikeboy » Tue Jul 03, 2012 9:05 am

That sucks you have had so much trouble. I myself had to contact them over an order of Kup heads and their Arcee. I ordered from them and they never turned up. They eventually said they don't think they can ship to Korea (where the order was going to). This has always baffled me. Put something in a box, take it to the post office, put the address on it and pay the postage and it should appear. Anyways, after they admitted that, they graciously refunded my entire order. Eventually Arcee appeared in a pretty damaged box but luckily the toy was in perfect condition but no Kup heads ever did appear.

All in all, I came out on top with that order but I still wouldn't deal with them directly again. RobotKingdom are much more trustworthy for me so I will get iGear stuff through them.
My must have products from 2013
Image
User avatar
Trikeboy
Brainmaster
Posts: 1436
News Credits: 9
Joined: Wed Feb 14, 2007 3:33 pm
Location: Cupar, Scotland

Re: Buyers Beware of iGear Toys!

Postby leakin' lubricant » Tue Aug 05, 2014 3:22 pm

Motto: "Be Quick or Be Dead"
Weapon: Dual Laser Cannon
Damn, have only just stumbled across this thread, I've just ordered their Kup heads from thier site, what are the chances of me actually receiving them?
Image
User avatar
leakin' lubricant
Targetmaster
Posts: 610
News Credits: 1
Joined: Fri Jan 18, 2008 4:44 pm
Buy from leakin' lubricant on eBay

Re: Buyers Beware of iGear Toys!

Postby leakin' lubricant » Tue Aug 05, 2014 3:27 pm

Motto: "Be Quick or Be Dead"
Weapon: Dual Laser Cannon
Damn, have only just stumbled across this thread, I've just ordered their Kup heads from thier site, what are the chances of me actually receiving them?
Image
User avatar
leakin' lubricant
Targetmaster
Posts: 610
News Credits: 1
Joined: Fri Jan 18, 2008 4:44 pm
Buy from leakin' lubricant on eBay

Re: Buyers Beware of iGear Toys!

Postby leakin' lubricant » Tue Aug 12, 2014 10:55 am

Motto: "Be Quick or Be Dead"
Weapon: Dual Laser Cannon
Well I've just recived a shipping comfirmation with tracking number, so fingers crossed!
Image
User avatar
leakin' lubricant
Targetmaster
Posts: 610
News Credits: 1
Joined: Fri Jan 18, 2008 4:44 pm
Buy from leakin' lubricant on eBay

Re: Buyers Beware of iGear Toys!

Postby leakin' lubricant » Wed Aug 20, 2014 7:40 am

Motto: "Be Quick or Be Dead"
Weapon: Dual Laser Cannon
Well Kup heads arrived this morning, very pleased with igear dispite what I read above, they only cost £7 shipped to the UK! I've seen one head go for £20 on Ebay! And they arrived within 7 days of being shipped, great communications too. Either I got lucky or they turned over a new leaf.
Image
User avatar
leakin' lubricant
Targetmaster
Posts: 610
News Credits: 1
Joined: Fri Jan 18, 2008 4:44 pm
Buy from leakin' lubricant on eBay

Re: Buyers Beware of iGear Toys!

Postby rpetras » Wed Aug 20, 2014 11:13 am

Motto: "Know your enemy, then crush them."
Weapon: Gatling Cannon
I've always had great luck dealing directly with iGear, but then, I have never had to have a problem fixed, just normal buying.
For Sale:
Classics Magnus/Skywarp 2 pack MIB
Classics Devastator MIP
HA Sideswipe K-Mart exclusive color Loose

Currently looking for:
ROTF Target exclusive Sideswipe from the 2-pack
TFCC Punch/Counterpunch
Alternity Primes, silver & white versions
(opened is OK, to be used for customs)

PM If interested
User avatar
rpetras
City Commander
Posts: 3355
News Credits: 1
Joined: Tue Jan 30, 2007 2:28 pm
Strength: 9
Intelligence: 9
Speed: 4
Endurance: 7
Rank: 3
Courage: 7
Firepower: 8
Skill: 10


Return to Unofficial Transformers, 3rd Party and KO Toys

Transformers Podcast: Twincast / Podcast #104 - Wrath of Con
Twincast / Podcast #104:
"Wrath of Con"
MP3 · iTunes · RSS · View · Discuss · Ask
Posted: Sunday, November 2nd, 2014