Mkall wrote:I'm very sorry that this happened to you and it only reinforces why I only deal with iGear through resellers such as BBTS.
Agreed and thank you for the sympathy. I figured the only thing I could do is raise awareness to others. I saw people try to get their attention, but didn't realize that may have been silenced via deletion as well.
Gauntlet101010 wrote:Hm. Maybe next time I'll also deal with resellers ...
I'm pretty leery about bad customer service from non-US companies. There's generally not much you can do about it.
Yup, I agree 100%
Andrius wrote:I paid for a couple preorders last fall that were apparently shipped but never arrived. I've likewise been trying to get ahold of someone to absolutely no effect.
I've just now listed my complaints on that same Facebook post; let's see if I get deleted as well.
Please keep me posted and if you could just let everyone know that I had been deleted, I would truly appreciate it.
I've ordered several products directly from iGear and have had no problems (except various delays). I guess I should be thankful I've haven't had an issue to date. I have not had to make any follow-up for my orders, so I don't have any idea how their customer service is. But after seeing several of their e-mails, they do seem to have an issue with English. Perhaps if they could enlist an English proficient person, their customer service would be better off.
AC, as a paying customer, I'm in agreement with you. You at least deserve some type of response for a damaged/faulty item.
Thanks! I also had no issues with my first order of Kup heads, which made me feel pretty confident until this. I will no longer buy products from them though.
soundwave85 wrote:I have a PP03T it has a crack on the canopy.I emailed igear and they have continued to not answer and ignore me.I bought it from igear's website.
I'm sorry to hear about the problem with your PP03T. I hope that you post on the sam ethread to let them know that they can't get away with ignoring their customers.
Sodan-1 wrote:Wow. That's some real shady dealings. I was going to order the next two Mini-Warriors direct from them as I did with the previous ones. Not anymore. I'm sorry for the trouble you've experienced AutobotCliffjumper, but thank you for letting the rest of us know.
You are welcome, I'm just glad that I did not preorder anything like their Not-Ironhide/Ratchet because I would still be waiting on them. Can you imagine having them missing pieces after waiting for so long?