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Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

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Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby User897 » Fri Oct 12, 2012 9:23 am

The 15th is getting closer! Hopefully some good news will start pouring in soon for our online pre-orders.
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Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby User897 » Mon Oct 15, 2012 7:14 am

Waiting on that email from TRU....
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Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby robotsindisguys » Mon Oct 15, 2012 9:00 am

Anyone see any of these in the NY/NJ/PA tri-State? This isn't even posted on their website yet, unlike the Thundercracker.
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Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby Erailea » Mon Oct 15, 2012 11:41 am

robotsindisguys wrote:Anyone see any of these in the NY/NJ/PA tri-State? This isn't even posted on their website yet, unlike the Thundercracker.


None in my area yet, neither where I live or where I work... granted, this weekend was NYCC so if Times Square had them, they'd have sold out fast. Lol. Only time I saw one in person was at con and the vendor had him for $200. I laughed and walked by his booth.
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Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby Motorthing » Mon Oct 15, 2012 11:48 am

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Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby bossman328 » Mon Oct 15, 2012 11:50 am

I picked one up last week with a 20% off coupon and a $5 rewards card...then cancelled my preorder I had with TRU.com. This thing is awesome
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Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby RodimalToyota » Mon Oct 15, 2012 1:32 pm

its that whole "in or around the 15th" thing that makes me say, "whenever"
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Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby robotsindisguys » Mon Oct 15, 2012 1:37 pm

So Frustrating! I even had a couple of Toys R Us employees hunting for him...without success as I learned they had 7 Thundercrackers in their basement! LMAO
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Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby User897 » Mon Oct 15, 2012 3:43 pm

Here's today's form letter response:

Thank you for contacting RUs.com with your order inquiry. I'm sorry for any difficulties you experienced placing your order and I apologize for any inconvenience this may have caused you.

I have searched for your information in our system and am happy to confirm that you successfully placed an order with us on September 24th, 2012. Your order is currently backordered, and I do not have an exact date as to when your order will be fulfilled. If you would like me to cancel this order, just respond to this e-mail and I can do that for you.

If you need any further assistance, please feel free to call us at either of the numbers listed below or just respond to this email. Thank you again for contacting RUs.com. We value your business and look forward to serving you in the future!
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Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby Erailea » Mon Oct 15, 2012 4:57 pm

I don't understand how pre-orders can be "back-ordered" when they're being released in stores :/
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Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby Uncommon » Mon Oct 15, 2012 5:10 pm

I asked them about my preorder, since it's kinda disturbing that the item still doesn't seem to exist on tru.com.

I have confirmed that your order is for a pre-sell item, Transformers Masterpiece Action Figure - Optimus Prime, with a scheduled future release date of 10/15/2012. This release date is the date that we are expecting to receive your item in our warehouse. Upon receipt, our warehouse will process all pre-sell orders for this item in the order they were received. When our warehouse has started the process of fulfilling your order, you will receive an email confirmation notifying you of such. Please allow 1-2 business days for our warehouse to process and ship. Upon shipment, you will receive a shipment confirmation email at -------@gmail.com.


Of course it's a bit silly to call today a "future release date", but at least it's confirmed.

BTW my local TRU in Thornton, CO still has plenty of MP Thundercracker. No MP Optimus as of Saturday, though.
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Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby User897 » Mon Oct 15, 2012 5:16 pm

To use a phrase from another HasBLO property in shambles:

I have a bad feeling about this.
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Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby User897 » Mon Oct 15, 2012 5:33 pm

And my reply:

I DO NOT want to cancel this order. It is the ONLY way I will be able to get this collectible item that your company has grossly mismanaged.

I would however like to offer you some education on what a PRE-ORDER means.

Release dates change for toys all the time. It’s just the way it is. HOWEVER, there is NOT ONE store that offers items in their physical stores while COMPLETELY IGNORING the online pre-orders placed. Why? Because these customers are PAYING customers that obviously want the product urgently enough to place an order for it A MONTH IN ADVANCE. Do you not get that? This toy is in your physical stores RIGHT NOW for random people to buy, while your GUARANTEED SALES have been 100% NEGLECTED. And don’t even bother with another form letter response telling me how your “distribution system” for TRU.com is “different” than for the stores. That is complete CRAP, especially because this toy is a TRU exclusive so there is NOWHERE else for it to go!

Do the fans and collectors a favor. DO NOT ATTEMPT TO HAVE A PRE-ORDER SYSTEM IF YOU CANNOT ACTUALLY IMPLEMENT IT!!!

Can you tell that I am upset?

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Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby RodimalToyota » Mon Oct 15, 2012 5:58 pm

User897 wrote:And my reply:

I DO NOT want to cancel this order. It is the ONLY way I will be able to get this collectible item that your company has grossly mismanaged.

I would however like to offer you some education on what a PRE-ORDER means.

Release dates change for toys all the time. It’s just the way it is. HOWEVER, there is NOT ONE store that offers items in their physical stores while COMPLETELY IGNORING the online pre-orders placed. Why? Because these customers are PAYING customers that obviously want the product urgently enough to place an order for it A MONTH IN ADVANCE. Do you not get that? This toy is in your physical stores RIGHT NOW for random people to buy, while your GUARANTEED SALES have been 100% NEGLECTED. And don’t even bother with another form letter response telling me how your “distribution system” for TRU.com is “different” than for the stores. That is complete CRAP, especially because this toy is a TRU exclusive so there is NOWHERE else for it to go!

Do the fans and collectors a favor. DO NOT ATTEMPT TO HAVE A PRE-ORDER SYSTEM IF YOU CANNOT ACTUALLY IMPLEMENT IT!!!

Can you tell that I am upset?

-User897



dude, "In or Around"

"Expected to enter our warehouse"

TRU.com is a subsidiary of ToysRusInc. They have no connection to the Brick'n'mortar stores other then shipping merchandise to the local stores when offered online ship to store. Do some homework before sending an email like that. They have no control over what product is on the shelves at your local store, or any store.
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Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby User897 » Mon Oct 15, 2012 6:06 pm

Dude, do some homework yourself.

Every other retailer in the history of retailers fulfills pre-orders FIRST. Any other practice, which has been exhibited here, is unacceptable. Just because they have different "systems" is no excuse. The fact that these EXCLUSIVE toys have hit the United States, and their warehouses, cannot be denied.
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Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby RodimalToyota » Mon Oct 15, 2012 6:29 pm

User897 wrote:Dude, do some homework yourself.

Every other retailer in the history of retailers fulfills pre-orders FIRST. Any other practice, which has been exhibited here, is unacceptable. Just because they have different "systems" is no excuse. The fact that these EXCLUSIVE toys have hit the United States, and their warehouses, cannot be denied.



TRU.com will send you your pre-order before they put any online.
They don't have any in their Warehouse, other wise they would be shipping them.
ToysRus has them in their warehouse because they are a different company.

just like Walmart.com, Target.com, or any other. They are just subsidiaries.
The whole reason why they won't match online pricing.
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Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby Bubbah » Mon Oct 15, 2012 6:30 pm

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User897 wrote:Dude, do some homework yourself.

Every other retailer in the history of retailers fulfills pre-orders FIRST. Any other practice, which has been exhibited here, is unacceptable. Just because they have different "systems" is no excuse. The fact that these EXCLUSIVE toys have hit the United States, and their warehouses, cannot be denied.

It's not just different systems dude, it's totally seperate warehouses as well. The website orders are designed to be able to ship out to customers. The brick and mortar stores get all their stuff from distribution centers, who don't have the shipping software to deal with customers. Hell they probably don't even carry boxes to ship stuff out. All they do is receive containers of products, palletize it, mix it with other product on hand, and turn around and ship those pallets to stores. I work in warehousing, and believe me there is a HUGE difference between shipping to customers & dealing with DC's. I will bet my entire collection that they are totally seperate buildings that don't interact at all.
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Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby Erailea » Mon Oct 15, 2012 6:42 pm

Umm... TRU is not a store I want to piss off with online orders. They are notorious for shafting people...

Plus, when did TRU ever make sense?

I was weary of ordering anything from them because of all the bull that went on last Christmas season. So I'm not surprised with this nonsense, doesn't mean it's not frustrating as heck though.

Let's just hope they get them out soon. Stay cool. So far they're only one day late. Not like they're a month overdo.
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Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby OptimalRodimus » Mon Oct 15, 2012 7:12 pm

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Just to ease your mind, I figured that I would let you know that when I called and spoke to a CS rep at TRU.com she said that MP Prime is indeed on backorder status. She stated that the order would be filled once the supplier ships the allotment to them, and assured me that it would not be arbitrarily canceled.

So basically, its just a matter of when the orders will be fulfilled.
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Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby robotsindisguys » Mon Oct 15, 2012 9:15 pm

Clearly misjudged the demand, that's for sure! Not KEWL! not to mention the fact that how is it that some people were able to place pre-orders and others still can not? It's CRAP!
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Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby Bubbah » Mon Oct 15, 2012 9:30 pm

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robotsindisguys wrote:Clearly misjudged the demand, that's for sure! Not KEWL! not to mention the fact that how is it that some people were able to place pre-orders and others still can not? It's CRAP!

They limited the presale because the website part of TRU is limited on how many total they're going to carry, plus it helps limit people from buying in bulk on different accounts and scalping it.
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Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby OptimalRodimus » Mon Oct 15, 2012 10:08 pm

Weapon: Close Range Oxidating Pulse Cannons
in the case of TRU.com, for some inexplicable reason they seem inclined to remove the pages for heavily ordered items after the initial flurry of orders are placed. Maybe they want to reduce the strain on the website by deleting the item page, hoping the folks will stop hammering the site looking for the items?
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Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby Autobot032 » Tue Oct 16, 2012 12:39 am

Weapon: Switch Blade Tail
So glad I didn't preorder and drove to one of the stores to get it. This would drive me batty wondering.
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Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby Goggle Convoy » Tue Oct 16, 2012 10:18 am

So glad I put one on layaway at my local TRU when I saw it a few weeks ago. I didn't have the full $100 to cover it at the time and while I want MOP, I wasn't in a rush for it, but knowing how TRU usually works, I didn't want to chance missing it completely. There were only two on the shelf and when I went back the next morning to see if any more TF stuff (like the FOC Combaticons) had arrived, the other one was also gone, and I met someone else who had come looking for MOP and left disappointed.
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Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby bfett88 » Tue Oct 16, 2012 7:59 pm

Does someone have the item number for this?
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