Submit News Contact Us Translate Sign in Join

Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Feel free to discuss anything about any of the thousands of Transformer toys here. Anything from Generation 1 all the way to the soon to be released, the never to be released or the hope to be released is fair game! Want to show off your stuff? Please post your's and see others in the Transformers Collections Forum.

Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby Uncommon » Mon Oct 15, 2012 5:10 pm

I asked them about my preorder, since it's kinda disturbing that the item still doesn't seem to exist on tru.com.

I have confirmed that your order is for a pre-sell item, Transformers Masterpiece Action Figure - Optimus Prime, with a scheduled future release date of 10/15/2012. This release date is the date that we are expecting to receive your item in our warehouse. Upon receipt, our warehouse will process all pre-sell orders for this item in the order they were received. When our warehouse has started the process of fulfilling your order, you will receive an email confirmation notifying you of such. Please allow 1-2 business days for our warehouse to process and ship. Upon shipment, you will receive a shipment confirmation email at -------@gmail.com.


Of course it's a bit silly to call today a "future release date", but at least it's confirmed.

BTW my local TRU in Thornton, CO still has plenty of MP Thundercracker. No MP Optimus as of Saturday, though.
Uncommon
Mini-Con
Posts: 32
Joined: Tue Apr 03, 2012 10:44 am

Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby User897 » Mon Oct 15, 2012 5:16 pm

To use a phrase from another HasBLO property in shambles:

I have a bad feeling about this.
User avatar
User897
Vehicon
Posts: 331
Joined: Tue Apr 26, 2011 10:09 pm
Buy from User897 on eBay

Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby User897 » Mon Oct 15, 2012 5:33 pm

And my reply:

I DO NOT want to cancel this order. It is the ONLY way I will be able to get this collectible item that your company has grossly mismanaged.

I would however like to offer you some education on what a PRE-ORDER means.

Release dates change for toys all the time. It’s just the way it is. HOWEVER, there is NOT ONE store that offers items in their physical stores while COMPLETELY IGNORING the online pre-orders placed. Why? Because these customers are PAYING customers that obviously want the product urgently enough to place an order for it A MONTH IN ADVANCE. Do you not get that? This toy is in your physical stores RIGHT NOW for random people to buy, while your GUARANTEED SALES have been 100% NEGLECTED. And don’t even bother with another form letter response telling me how your “distribution system” for TRU.com is “different” than for the stores. That is complete CRAP, especially because this toy is a TRU exclusive so there is NOWHERE else for it to go!

Do the fans and collectors a favor. DO NOT ATTEMPT TO HAVE A PRE-ORDER SYSTEM IF YOU CANNOT ACTUALLY IMPLEMENT IT!!!

Can you tell that I am upset?

-User897
User avatar
User897
Vehicon
Posts: 331
Joined: Tue Apr 26, 2011 10:09 pm
Buy from User897 on eBay

Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby RodimalToyota » Mon Oct 15, 2012 5:58 pm

User897 wrote:And my reply:

I DO NOT want to cancel this order. It is the ONLY way I will be able to get this collectible item that your company has grossly mismanaged.

I would however like to offer you some education on what a PRE-ORDER means.

Release dates change for toys all the time. It’s just the way it is. HOWEVER, there is NOT ONE store that offers items in their physical stores while COMPLETELY IGNORING the online pre-orders placed. Why? Because these customers are PAYING customers that obviously want the product urgently enough to place an order for it A MONTH IN ADVANCE. Do you not get that? This toy is in your physical stores RIGHT NOW for random people to buy, while your GUARANTEED SALES have been 100% NEGLECTED. And don’t even bother with another form letter response telling me how your “distribution system” for TRU.com is “different” than for the stores. That is complete CRAP, especially because this toy is a TRU exclusive so there is NOWHERE else for it to go!

Do the fans and collectors a favor. DO NOT ATTEMPT TO HAVE A PRE-ORDER SYSTEM IF YOU CANNOT ACTUALLY IMPLEMENT IT!!!

Can you tell that I am upset?

-User897



dude, "In or Around"

"Expected to enter our warehouse"

TRU.com is a subsidiary of ToysRusInc. They have no connection to the Brick'n'mortar stores other then shipping merchandise to the local stores when offered online ship to store. Do some homework before sending an email like that. They have no control over what product is on the shelves at your local store, or any store.
Check out my Blog for cool info on Japanese on goings! (still under Constructicon control )
http://theiaconlifestyle.blogspot.com/

LOOKING FOR my Grail.

******MIB or MISB G1 Countdown******
User avatar
RodimalToyota
Pretender
Posts: 752
News Credits: 5
Joined: Fri Aug 31, 2007 4:57 pm

Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby User897 » Mon Oct 15, 2012 6:06 pm

Dude, do some homework yourself.

Every other retailer in the history of retailers fulfills pre-orders FIRST. Any other practice, which has been exhibited here, is unacceptable. Just because they have different "systems" is no excuse. The fact that these EXCLUSIVE toys have hit the United States, and their warehouses, cannot be denied.
User avatar
User897
Vehicon
Posts: 331
Joined: Tue Apr 26, 2011 10:09 pm
Buy from User897 on eBay

Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby RodimalToyota » Mon Oct 15, 2012 6:29 pm

User897 wrote:Dude, do some homework yourself.

Every other retailer in the history of retailers fulfills pre-orders FIRST. Any other practice, which has been exhibited here, is unacceptable. Just because they have different "systems" is no excuse. The fact that these EXCLUSIVE toys have hit the United States, and their warehouses, cannot be denied.



TRU.com will send you your pre-order before they put any online.
They don't have any in their Warehouse, other wise they would be shipping them.
ToysRus has them in their warehouse because they are a different company.

just like Walmart.com, Target.com, or any other. They are just subsidiaries.
The whole reason why they won't match online pricing.
Check out my Blog for cool info on Japanese on goings! (still under Constructicon control )
http://theiaconlifestyle.blogspot.com/

LOOKING FOR my Grail.

******MIB or MISB G1 Countdown******
User avatar
RodimalToyota
Pretender
Posts: 752
News Credits: 5
Joined: Fri Aug 31, 2007 4:57 pm

Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby Bubbah » Mon Oct 15, 2012 6:30 pm

Motto: ""God has mercy ... I don't!""
Weapon: Slingshot
User897 wrote:Dude, do some homework yourself.

Every other retailer in the history of retailers fulfills pre-orders FIRST. Any other practice, which has been exhibited here, is unacceptable. Just because they have different "systems" is no excuse. The fact that these EXCLUSIVE toys have hit the United States, and their warehouses, cannot be denied.

It's not just different systems dude, it's totally seperate warehouses as well. The website orders are designed to be able to ship out to customers. The brick and mortar stores get all their stuff from distribution centers, who don't have the shipping software to deal with customers. Hell they probably don't even carry boxes to ship stuff out. All they do is receive containers of products, palletize it, mix it with other product on hand, and turn around and ship those pallets to stores. I work in warehousing, and believe me there is a HUGE difference between shipping to customers & dealing with DC's. I will bet my entire collection that they are totally seperate buildings that don't interact at all.
Bubbah
Fuzor
Posts: 237
News Credits: 1
Joined: Tue Jul 31, 2012 12:17 pm
Location: Las Vegas
Strength: 7
Intelligence: 9
Speed: 3
Endurance: 9
Rank: 5
Courage: 10
Firepower: 6
Skill: 9

Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby Erailea » Mon Oct 15, 2012 6:42 pm

Umm... TRU is not a store I want to piss off with online orders. They are notorious for shafting people...

Plus, when did TRU ever make sense?

I was weary of ordering anything from them because of all the bull that went on last Christmas season. So I'm not surprised with this nonsense, doesn't mean it's not frustrating as heck though.

Let's just hope they get them out soon. Stay cool. So far they're only one day late. Not like they're a month overdo.
User avatar
Erailea
Transmetal Warrior
Posts: 858
News Credits: 1
Joined: Wed Jul 06, 2011 12:01 pm

Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby OptimalRodimus » Mon Oct 15, 2012 7:12 pm

Weapon: Close Range Oxidating Pulse Cannons
Just to ease your mind, I figured that I would let you know that when I called and spoke to a CS rep at TRU.com she said that MP Prime is indeed on backorder status. She stated that the order would be filled once the supplier ships the allotment to them, and assured me that it would not be arbitrarily canceled.

So basically, its just a matter of when the orders will be fulfilled.
WANTS:
WAVE 3 KABAYA TRANSFORMERS KIT GINRAI

FOR SALE OR TRADE:
FANSPROJECT AERIAL APPENDAGE KIT W/ TARGET EXCLUSIVE SUPERION SET
BOTCON 2012 SG OPTIMUS PRIME
HENKEI SEEKERS AND CONEHEADS
HENKEI, UNITED, AND CLASSICS MEGATRON
TF 2010 REISSUE PREDAKING

Image
User avatar
OptimalRodimus
Mini-Con
Posts: 27
Joined: Mon Feb 09, 2009 10:22 pm
Location: Cincinnati, Ohio
Strength: 5
Intelligence: 7
Speed: 2
Endurance: 5
Courage: 10+
Firepower: 1
Skill: 2

Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby robotsindisguys » Mon Oct 15, 2012 9:15 pm

Clearly misjudged the demand, that's for sure! Not KEWL! not to mention the fact that how is it that some people were able to place pre-orders and others still can not? It's CRAP!
robotsindisguys
Mini-Con
Posts: 6
Joined: Sat Jul 31, 2010 7:35 am
Buy from robotsindisguys on eBay

Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby Bubbah » Mon Oct 15, 2012 9:30 pm

Motto: ""God has mercy ... I don't!""
Weapon: Slingshot
robotsindisguys wrote:Clearly misjudged the demand, that's for sure! Not KEWL! not to mention the fact that how is it that some people were able to place pre-orders and others still can not? It's CRAP!

They limited the presale because the website part of TRU is limited on how many total they're going to carry, plus it helps limit people from buying in bulk on different accounts and scalping it.
Bubbah
Fuzor
Posts: 237
News Credits: 1
Joined: Tue Jul 31, 2012 12:17 pm
Location: Las Vegas
Strength: 7
Intelligence: 9
Speed: 3
Endurance: 9
Rank: 5
Courage: 10
Firepower: 6
Skill: 9

Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby OptimalRodimus » Mon Oct 15, 2012 10:08 pm

Weapon: Close Range Oxidating Pulse Cannons
in the case of TRU.com, for some inexplicable reason they seem inclined to remove the pages for heavily ordered items after the initial flurry of orders are placed. Maybe they want to reduce the strain on the website by deleting the item page, hoping the folks will stop hammering the site looking for the items?
WANTS:
WAVE 3 KABAYA TRANSFORMERS KIT GINRAI

FOR SALE OR TRADE:
FANSPROJECT AERIAL APPENDAGE KIT W/ TARGET EXCLUSIVE SUPERION SET
BOTCON 2012 SG OPTIMUS PRIME
HENKEI SEEKERS AND CONEHEADS
HENKEI, UNITED, AND CLASSICS MEGATRON
TF 2010 REISSUE PREDAKING

Image
User avatar
OptimalRodimus
Mini-Con
Posts: 27
Joined: Mon Feb 09, 2009 10:22 pm
Location: Cincinnati, Ohio
Strength: 5
Intelligence: 7
Speed: 2
Endurance: 5
Courage: 10+
Firepower: 1
Skill: 2

Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby Autobot032 » Tue Oct 16, 2012 12:39 am

Weapon: Switch Blade Tail
So glad I didn't preorder and drove to one of the stores to get it. This would drive me batty wondering.
NOTE: Realize that I am not a perfect Christian, nor do I profess to be. I apologize if anyone's ever offended by me, I'm not perfect. Don't hold my posts and opinions against other Christians.
Autobot032
News Staff
Posts: 8881
News Credits: 40
Joined: Fri Oct 27, 2006 3:51 am
Location: I don't know!
Buy from Autobot032 on eBay

Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby Goggle Convoy » Tue Oct 16, 2012 10:18 am

So glad I put one on layaway at my local TRU when I saw it a few weeks ago. I didn't have the full $100 to cover it at the time and while I want MOP, I wasn't in a rush for it, but knowing how TRU usually works, I didn't want to chance missing it completely. There were only two on the shelf and when I went back the next morning to see if any more TF stuff (like the FOC Combaticons) had arrived, the other one was also gone, and I met someone else who had come looking for MOP and left disappointed.
Goggle Convoy
Micromaster
Posts: 55
News Credits: 2
Joined: Mon Aug 24, 2009 8:48 am

Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby bfett88 » Tue Oct 16, 2012 7:59 pm

Does someone have the item number for this?
Image
User avatar
bfett88
Minibot
Posts: 158
Joined: Mon Aug 22, 2011 3:22 pm
Strength: ???
Intelligence: ???
Speed: ???
Endurance: ???
Rank: ???
Courage: ???
Firepower: ???
Skill: ???

Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby Autobot032 » Tue Oct 16, 2012 8:11 pm

Weapon: Switch Blade Tail
bfett88 wrote:Does someone have the item number for this?


863856
NOTE: Realize that I am not a perfect Christian, nor do I profess to be. I apologize if anyone's ever offended by me, I'm not perfect. Don't hold my posts and opinions against other Christians.
Autobot032
News Staff
Posts: 8881
News Credits: 40
Joined: Fri Oct 27, 2006 3:51 am
Location: I don't know!
Buy from Autobot032 on eBay

Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby User897 » Sat Oct 20, 2012 4:42 pm

Well screw TRU.com, I got one on the way via UPS from a friend!
User avatar
User897
Vehicon
Posts: 331
Joined: Tue Apr 26, 2011 10:09 pm
Buy from User897 on eBay

Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby Erailea » Sat Oct 20, 2012 5:07 pm

This figure is nuts.

I talked to two different TRU's today, pretty sure one of the guys was a store manager, both were surprised the stores were getting stock before the pre-orders were filled and both said they were back-ordered, even for the stores. So... hopefully this'll be resolved soon....?

I have to say, some of the employees are clueless in Seattle though, not that it's surprising. I walked into one of the TRU's I mentioned above since it was on the drive home today and the girl I spoke to first was convinced the toy didn't exist because it wasn't on their website. Had to use my phone to pull up the number in this thread, but by that time the guy who I believe was the manager (didn't think to look at his tag, but he seemed to know the know-how and wasn't as baffled at the girl) had showed up. in a list of like 30 TRU's he pulled up on his computer he said only one had stock. Called them when I got home, they didn't. So either they sold out in the half hour it took to get home or their computer hadn't updated.

I'm just hoping TRU won't shaft all their pre-order holders. Still too early for them to (reasonably) cancel it, but I've never held much confidence in TRU's customer service rulings. Fingers crossed though.
User avatar
Erailea
Transmetal Warrior
Posts: 858
News Credits: 1
Joined: Wed Jul 06, 2011 12:01 pm

Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby cffincher » Sat Oct 20, 2012 10:28 pm

Motto: ""I never think of the future, it comes soon enough." ~ Albert Einstein"
Weapon: Disruptor Rifle
So I've been pretty much checking the website every day to see if they would put the order page back up...constant disappointment. I went to a Toys-R-U store located about an hour from where I live to get my daughter a few things. I decided to check out the Transformers aisle and saw that they had 4 or 5 MP Thundercracker figures for $69.99, but no MP Optimus Prime. I figured on a long shot I'd ask one of the workers at the service counter if there were any in the back. One cashier said that all stock is put on the shelf and if it ain't out, they don't have any. One of the managers who I think was on her break asked which figure I was talking about. I told her and she said that she knew which one and mentioned that they had gotten MP Prime before the MP Thundercrackers even came in. She asked me to follow her to the shelf wear she scanned the tag then said she would be right back. Before she went to stock room, she asked me "how many do you want?" I smiled said just one, for myself. She brought out a case of two and said she would leave one at the counter for me while me and my daughter finished looking around. The manager said that it was a very popular figure and people who had ordered it online and wanted to pick up the figure in-store were upset about the whole situation...and from her tone, it seems that she has caught a lot of attitude. I was very appreciative and happy to finally get one. I wasn't pushy at all and I guess she was happy to help a collector like me. The best surprise is that she gave me a 20% discount of all the items I bought...not only did I get a case-fresh MP Optimus, it was only $79.99. I thought for sure I was gonna open that sucker up right up, but it looks so awesome in its package..I just can't do it yet, wanna savor it as is for now. Besides, I already have the Japanese version anyway. I have to admit that this figure looks even better in person, the colors really are more striking and the painted eyes make a huge difference. Anyway, just thought I'd share my MP Optimus story, good luck to those you still looking.
Attachments
2012-10-021.jpg
User avatar
cffincher
Mini-Con
Posts: 14
Joined: Tue Nov 02, 2010 12:57 pm
Location: East Dublin, GA
Buy from cffincher on eBay

Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby Breakdown 2099 » Sun Oct 21, 2012 4:17 am

Got a sealed case at 25% off. Gotta love having TRU store managers as friends.
Breakdown 2099

Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby User897 » Sun Oct 21, 2012 2:01 pm

Thanks for sharing, cffincher! That's a nice VF in your avatar, too! :)

My MP Prime will be here Tuesday and I cannot wait!
User avatar
User897
Vehicon
Posts: 331
Joined: Tue Apr 26, 2011 10:09 pm
Buy from User897 on eBay

Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby User897 » Tue Oct 23, 2012 6:15 pm

Mine arrived today so the TRU.com nightmare is over. It is a FANTASTIC toy.
User avatar
User897
Vehicon
Posts: 331
Joined: Tue Apr 26, 2011 10:09 pm
Buy from User897 on eBay

Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby cbellow78 » Wed Oct 24, 2012 3:04 pm

I just found MP Optimus and Thundercracker at my local TRU in NorCal and the prices are higher - WTF? I bought them anyway, might return them if I find a better price.

Image
Image
cbellow78
Mini-Con
Posts: 0
Joined: Fri Oct 26, 2012 8:15 pm

Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby chuckdawg1999 » Wed Oct 24, 2012 3:57 pm

Motto: "The man, the myth, the legend... yeah right."
Weapon: Saber Blade
grymg wrote:I just found MP Optimus and Thundercracker at my local TRU in NorCal and the prices are higher - WTF? I bought them anyway, might return them if I find a better price.

Image
Image


I guess the SRP of $100 was really just a suggestion.
Image
Image
User avatar
chuckdawg1999
City Commander
Posts: 3451
News Credits: 43
Joined: Wed May 26, 2004 3:51 pm
Location: New York
Watch chuckdawg1999 on YouTube
Buy from chuckdawg1999 on eBay
Strength: 10
Intelligence: 10
Speed: 10
Endurance: 10
Rank: 10
Courage: 10
Firepower: 10
Skill: 10

Re: Hasbro Toys"R"Us Exclusive Masterpiece Optimus Prime Released

Postby Autobot032 » Wed Oct 24, 2012 5:38 pm

Weapon: Switch Blade Tail
Not really going to be able to find them at a better price. TRU always raises their prices. Your only option is to use a coupon. (There's one currently active...) Other than that, they might lower the price for Christmas sales, but so far...what you see is what you get, unfortunately.

Gotta be honest, after having it in my possession, $120.00's too much. $250.00 for the import would've been ridiculous and brought on so much buyer's remorse that I probably would've quit the hobby.

He's not bad at $100.00 (which is what I paid), though flawed. Above that, ridiculous.

He has chrome chips on his bumper from his chest windows, he has paint chipping off because it's two different colors layered on top of one another, his die cast pieces have huge chunks of paint coming off... Yeah, I admit $100.00 for the set IS a good price, but for ONE HUNDRED DOLLARS, I'd like there to be little to no flaws. I don't think that's a ridiculous request.
NOTE: Realize that I am not a perfect Christian, nor do I profess to be. I apologize if anyone's ever offended by me, I'm not perfect. Don't hold my posts and opinions against other Christians.
Autobot032
News Staff
Posts: 8881
News Credits: 40
Joined: Fri Oct 27, 2006 3:51 am
Location: I don't know!
Buy from Autobot032 on eBay

PreviousNext

Return to Transformers Toys Discussion

Transformers Podcast: Twincast / Podcast #103 - Road Trip
Twincast / Podcast #103:
"Road Trip"
MP3 · iTunes · RSS · View · Discuss · Ask
Posted: Sunday, October 19th, 2014