Seibertron.com Energon Pub Forums

JelZe GoldRabbit wrote:The solution they provided is pretty reasonable given the circumstances, but for those who can't come it poses a problem. My suggestion? Start a thread, maybe in the B/S/T forums, where people with two of the same guns can meet and trade. Simple, no real hassle, everybody happy.

People can post their trades right here in this topic to keep things simple.

JelZe GoldRabbit wrote:*sighs* Will the whiners here please stop for a sec, and read what I have a to say?

Look, The club messed up with SG Drift. Fine, but the mistake could not be foreseen. In fact, now that I really think about and after studying my Gen. Blurr's guns up close, sorry for saying this but it's a petty thing. The guns are pretty much identical except for the tabs on either end which are used with Blurr's sniper rifle.
Since SG Drift does not have that rifle, and the smaller guns are not mentioned in the Gen. Drift assembly instructions, I'd say Fun Pub deserves some slack. I'm not saying they're completely free of guilt, just saying they're getting more thrown to them than they actually deserve.

The solution they provided is pretty reasonable, but for those who can't come it poses a problem. My suggestion? Start a thread, maybe in the B/S/T forums, where people with two of the same guns can meet and trade. Simple, no real hassle, everybody happy.

I don't know if you've ever bought anything from the Club, but the special boxes they send are not sealed and are therefore capable of being opened and inspected before they ship. Sure, it's an extra step, but considering the amount of similar issues there have been in the past, particularly with BotCon toys (the Seeker sets had all kinds of launcher issues, to name one) it really should have been done.

As far as your B/S/T thread section, sure it would help some people, but how can you say it wouldn't be a hassle? Unless someone lives 5 minutes from you, there's at least some minor shipping costs and you still have to go to the trouble of finding someone to trade with.

Since the guns weren't left/right dependent for transformation they were all put in the same bin at the factory. You had equal chances of getting left & right, two lefts, and 2 rights. To me, this is like getting a bag of Good & Plenty's and there being only pink ones. Some people would complain to everyone within earshot. I'd be happy to have the candy I wanted.

It's Drift. Sword stowage is what's most important.

Delicon wrote:I don't know if you've ever bought anything from the Club, but the special boxes they send are not sealed and are therefore capable of being opened and inspected before they ship. Sure, it's an extra step, but considering the amount of similar issues there have been in the past, particularly with BotCon toys (the Seeker sets had all kinds of launcher issues, to name one) it really should have been done.

Again, the guns were not mentioned in the instructions, and putting in that final control step would take yet another extra step: educating the workers of the one-time divergence, key words "one-time". Such things are an extra investment, and generally not worthwhile, since, well, they're one-time.

As far as your B/S/T thread section, sure it would help some people, but how can you say it wouldn't be a hassle? Unless someone lives 5 minutes from you, there's at least some minor shipping costs and you still have to go to the trouble of finding someone to trade with.

Still better than complaining, or even worse, waiting months for the Club to fix things, wouldn't you say?

JelZe GoldRabbit wrote:Delicon wrote:
I don't know if you've ever bought anything from the Club, but the special boxes they send are not sealed and are therefore capable of being opened and inspected before they ship. Sure, it's an extra step, but considering the amount of similar issues there have been in the past, particularly with BotCon toys (the Seeker sets had all kinds of launcher issues, to name one) it really should have been done.


Again, the guns were not mentioned in the instructions, and putting in that final control step would take yet another extra step: educating the workers of the one-time divergence, key words "one-time". Such things are an extra investment, and generally not worthwhile, since, well, they're one-time.

\

To clarify, I meant FunPub could do that. Given the history of such problems, many of which the general public doesn't know about because they are handled at BotCon before people even leave with their stuff, it would seem to be a wise move.

JelZe GoldRabbit wrote:As far as your B/S/T thread section, sure it would help some people, but how can you say it wouldn't be a hassle? Unless someone lives 5 minutes from you, there's at least some minor shipping costs and you still have to go to the trouble of finding someone to trade with.


Still better than complaining, or even worse, waiting months for the Club to fix things, wouldn't you say?

I'm not sure what kind of rock you've been living under lately, or perhaps you got buried in the Volcano with the Ark but the TCC has had a horrible track record of customer service as of late, of which this is just the latest example. Blaming the fandom for being upset is not a class move on your part.

What I'm saying is while it's true FunPub messed up for the upteenth time, the fandom should chill a bit. I'm not blaming anyone here, it's a simple error that can be fixed if one takes the initiative.
Again, I'm well aware of their track record, hence the "even worse".

Wow. I know it's a "minor" screw up, but it's not at the same time. If you got a Generations Blurr that had two right pistols you could easily exchange it. But since FP is not going to do something for a LIMITED COLLECTOR run of a figure that Wal-Mart, BBTS, TFSOURCE, RK, etc. would be willing to do. That's kind of a spit in the face. They need to get themselves together. I don't know if all of them have had perpetual hangovers this year or what but it needs to stop.

JelZe GoldRabbit wrote:What I'm saying is while it's true FunPub messed up for the upteenth time, the fandom should chill a bit. I'm not blaming anyone here, it's a simple error that can be fixed if one takes the initiative.
Again, I'm well aware of their track record, hence the "even worse".

Friend I feel you. HOWEVER, anyone that bought this, what? $60 toy took the initiative. They followed all the necessary steps and met every requirement.
1) Be a member
2) Pay the money
3) Deal with the 2 week clean up of your bank account after you fought online to even have an opportunity to buy.

MORE than enough effort has been put forth by the consumer. I feel an effort on the Club's behalf is more appropriate. I mean seriously, WE NEVER SAID IT WOULD COME WITH A LEFT AND RIGHT GUN. Really? What the hell kind of response is that?

On a side note, Overrun is awesome but I've seen evidence of him damaged and mispacked too, but not to the extent.

This is just another problem caused by overseas manufacturing. A lack of care and quality control by all parties. It sounds like they are getting pushed around by the factory and they are in turn trying to sweep it under the rug.

A nightmare of logistics to correct? No. Thousands of guns are small enough to ship in a reasonably sized box. These things can be air shipped and won't have to take the 2-3 week trip across the ocean by ship.
They are small guns. Will take no time to press, pack and ship to the U.S.
With the next club magazine(or the one after that) you include a small packet with two guns inside, one left and one right.

While I have no bad xp with BBTS, every story I've read here about a mix up usually results in the customer getting a replacement and even keeping the aforementioned mistake. Fun Pub needs to strive for this type of owning up to responsibilities. They are Hasbro's "Official Collectors Club".
Collectors don't usually collect mistakes, at least ones that are easy to duplicate (not at the prices that are being paid).

With Fun Pub being an American company their business model needs to reflect that of excellence. Their response to this debacle is wretched, it's like dealing with a greasy used car salesman. Letting them get away with this isn't going to teach them anything and the mistakes will keep happening since they don't feel any recourse. Making excuses for them will only hurt further experiences as well.

If anyone wants to get a jump on the trading at botcon, shoot me a PM. I have doubles pictured like the photo (the two in the back)...need one styled like the one in the front of the photo.

Of course this is if the other style exists. Can anyone confirm getting a correct left right set?