JelZe GoldRabbit wrote:Delicon wrote:
I don't know if you've ever bought anything from the Club, but the special boxes they send are not sealed and are therefore capable of being opened and inspected before they ship. Sure, it's an extra step, but considering the amount of similar issues there have been in the past, particularly with BotCon toys (the Seeker sets had all kinds of launcher issues, to name one) it really should have been done.
Again, the guns were not mentioned in the instructions, and putting in that final control step would take yet another extra step: educating the workers of the one-time divergence, key words "one-time". Such things are an extra investment, and generally not worthwhile, since, well, they're one-time.
To clarify, I meant FunPub could do that. Given the history of such problems, many of which the general public doesn't know about because they are handled at BotCon before people even leave with their stuff, it would seem to be a wise move.
JelZe GoldRabbit wrote:As far as your B/S/T thread section, sure it would help some people, but how can you say it wouldn't be a hassle? Unless someone lives 5 minutes from you, there's at least some minor shipping costs and you still have to go to the trouble of finding someone to trade with.
Still better than complaining, or even worse, waiting months for the Club to fix things, wouldn't you say?
I'm not sure what kind of rock you've been living under lately, or perhaps you got buried in the Volcano with the Ark but the TCC has had a horrible track record of customer service as of late, of which this is just the latest example. Blaming the fandom for being upset is not a class move on your part.