JelZe GoldRabbit wrote:Counterpunch wrote:JelZe GoldRabbit wrote:Counterpunch wrote:I'm really disappointed in everyone who does not think this is a problem or who is apologizing for the Club.
Seriously, this isn't a $10 Wal Mart purchase.
This is a $60 collector's toy. When you pay for that kind of merchandise, complaining when you get incorrect parts, no matter how small the issue, is completely justified.
A collector's figure it may be, but it is still made using the same facilities and same procedures as that $10 Walmart purchase, if one discounts the new heads and accessories. So expecting anything more high end out of it than a regular retail figure is a bit unrealistic, wouldn't you say? Especially since they're equally prone to errors.
No, I absolutely would not say.
I'd also add that at this price and in this market, the only answer that should be given to quality problems is, "We sincerely apologize. We will get that fixed immediately."
You should want better for yourself.
True, but with production (I'm assuming) completed, figures shipped and orders filled, not mention BotCon relatively around the corner, on short notice I can't really see a feasible solution other than producing more guns which takes time and money, especially if Hasbro doesn't want to cooperate this time.
I still say that stand idea they brought up is a decent, if not ideal, one because, well, what else can you, as a business, quickly do? You'd have a lot of customers in one spot exchanging, and I can live with that.
Also, compare this to 2003, with Universe 2003 Sunstreaker. Similar error, two of the same launchers. What did 3H do? Nothing, the fans themselves held gatherings in their own hotel rooms!
Why are you making excuses for them? You're the customer. It's not your job to pay a premium for a product and then come up with the rationalization for why the product does not live up to its billing.
The point is, people should be mad. They should be even more upset about the response. You shouldn't be advocating for the group that messed up. Have a backbone.
Complaining and pointing out the flaws of something does not mean a person is being unreasonable in their demands.
You're wrong to defend them on this. I'm not saying people should bring out the pitch forks etc, but we, the customers, do not need to show how wise and deferential we can be by understanding.
The only thing that needs to be understood is that premium product was not delivered in a premium way.