Seibertron.com Energon Pub Forums

[mooncake623]

Thanks to YouTube Reviewer OptimusPrimeSG and ヲタファ/wotafa we get some early in-depth video reviews of the Takara Tomy Transformers Masterpiece MP-11NR Ramjet in both English and Japanese! This retool of the Masterpiece 11 Starscream mold was just release overseas and should be coming to your favorite online retailer very soon! Excited for this release? Let us know in the Seibertron.com Forums here, and remember keep your optics tuned to Seibertron.com for the latest in news and updates!

[MGrotusque]

I'll stick with my Classics versions. This mold looks great in Jet mode but isn't my jam in bot mode. So much that i dislike about it. What a shame they couldn't be sorted out with the coneheads.

[MightyMagnus78]

Anyone else got this guy?

Mine arrived over the weekend and I'm struggling to get the shoulders tabbed in correctly in jet mode, which makes his Alt mode redundant.

I watched Optibotimus's review and he suggested that the shoulders were miss-assembled. However he was still able to get his shoulders tabbed in with a little force, I'm not even able to do that.



Anyone else having this issue, or is it just my figure?

[william-james88]

Anyone else got this guy?

Mine arrived over the weekend and I'm struggling to get the shoulders tabbed in correctly in jet mode, which makes his Alt mode redundant.

I watched Optibotimus's review and he suggested that the shoulders were miss-assembled. However he was still able to get his shoulders tabbed in with a little force, I'm not even able to do that.

Everyone has this issue, it is a production wide problem. Suppsoedly, Takara is working on getting replacement parts. BBTS is sending their Ramjets to customers this week so be ready to be far less alone. You should contact the company you purchased him from asap.

[shajaki]

These shoulders you all speak of is disconcerting....

It's probably been discussed already, but anyone else surprised about the lack of a collector coin?

[william-james88]

These shoulders you all speak of is disconcerting....

It's probably been discussed already, but anyone else surprised about the lack of a collector coin?

Wait what?! You, sir, have just surprised me.

[shajaki]

These shoulders you all speak of is disconcerting....

It's probably been discussed already, but anyone else surprised about the lack of a collector coin?

Wait what?! You, sir, have just surprised me.

By my lack of MP knowledge?

I've just been slacking on... well any thread that isn't a collection thread lately.

[william-james88]

These shoulders you all speak of is disconcerting....

It's probably been discussed already, but anyone else surprised about the lack of a collector coin?

Wait what?! You, sir, have just surprised me.

By my lack of MP knowledge?

I've just been slacking on... well any thread that isn't a collection thread lately.

No, not at all, but at the fact that it doesnt come with a coin. I didnt realize that either and I am now surprised by this tidbit you shared

[shajaki]

These shoulders you all speak of is disconcerting....

It's probably been discussed already, but anyone else surprised about the lack of a collector coin?

Wait what?! You, sir, have just surprised me.

By my lack of MP knowledge?

I've just been slacking on... well any thread that isn't a collection thread lately.

No, not at all, but at the fact that it doesnt come with a coin. I didnt realize that either and I am now surprised by this tidbit you shared

Yeah. I just assumed it had been discussed already.

But all the other TakaraTomyMall exclusives have had coins no? Skywarp, Thundercracker, Clampdown. Hell, even the UW TTM exclusives (Grande Convoy). Weird eh?

[william-james88]

These shoulders you all speak of is disconcerting....

It's probably been discussed already, but anyone else surprised about the lack of a collector coin?

Wait what?! You, sir, have just surprised me.

By my lack of MP knowledge?

I've just been slacking on... well any thread that isn't a collection thread lately.

No, not at all, but at the fact that it doesnt come with a coin. I didnt realize that either and I am now surprised by this tidbit you shared

Yeah. I just assumed it had been discussed already.

But all the other TakaraTomyMall exclusives have had coins no? Skywarp, Thundercracker, Clampdown. Hell, even the UW TTM exclusives (Grande Convoy). Weird eh?

Very. It is 20$ less than the other MP jets though, dont know if that is in any way related.

[SpikeyTigertron]

Opened mine up today, and the bottom vector thrusters (his feet) were missing... nothing but raw ball-sockets. E-Mailed BBTS asap... anyone else have any factory defects? I haven't noticed any issues with his shoulders per-see. The hinge on the front of the wings scare the bejubus out of me since it's on a fairly tight hinge connected to the un-modified wings (which would fold around for the regular seekers) making it really unstable. But he otherwise looks great!

[shajaki]

Opened mine up today, and the bottom vector thrusters (his feet) were missing... nothing but raw ball-sockets. E-Mailed BBTS asap... anyone else have any factory defects? I haven't noticed any issues with his shoulders per-see. The hinge on the front of the wings scare the bejubus out of me since it's on a fairly tight hinge connected to the un-modified wings (which would fold around for the regular seekers) making it really unstable. But he otherwise looks great!

There are QC issues with him, but THAT is a new one. The saving grace though is that you bought through BBTS. Best customer service I've ever encountered

Also, welcome BlueTigerSpike!

[Va'al]

We've received an email from site sponsor TFSource about the troublesome Takara Tomy Transformers Masterpiece MP-11NR Ramjet and its issues. It appears Takara is recalling the figure to fix the shoulders, meaning that the mint packaging will not be as minty. Read on below for more information, and let us know what you think in the Energon Pub!

We’ve heard the rumblings and we want our customers to know that TFSource has been working around the clock, partnering with Takara so that we could provide our customers with the most accurate and up to date news of Masterpiece MP-11NR Ramjet. There was an unforeseen customs delay beyond our control with our shipment, that has now been resolved and a small amount of our stock was just delivered to our warehouse today. Yay!

Upon receiving the good news we were informed by Takara that there is a wide-spread product defect with the toys’ shoulder that many of you may be aware of, but this QC defect is quite severe, in that it prevents the figure from transforming and the majority of the product currently on the market has this issue. Since this issue is so widespread Takara is making the rare decision to issue a full recall on all product in order to fix the problem, which is great news as we know our customers would not like to receive a defective product, especially one as impressive as this. This recall means that our shipment that has not arrived has been sent back to Takara to make the repairs. As of now the anticipated arrival is 2-3 weeks, TFSource will keep everyone update to date with a notification once product arrives.The good news is that enough product has been sent back to Takara to fill all outstanding preorders when it arrives, meaning all of our customers will receive a non-defective piece.

Please note that in order to repair each figure, the boxes will have to be opened and inspected. While we understand that sealed packaging is preferred by some customers we are offering the choice to ship now from a non-repaired piece from our warehouse to customers. Please note that if you do choose this option, TFSource will not accept defective returns on pieces we ship from the warehouse now as the defect affects the majority of products and this is true for all product currently on the market. If you’d like to choose this option please email Customercare@tfsource.com with your order number or email address on your stack account and we’ll be happy to make the change. If you prefer to wait for the non-defective piece, no action is required on your part.

Keep in mind that we have a limited amount of the non-corrected/defective product available now in our warehouse and it will be allocated in a first come first serve basis to those that reply to this email.

Thank you for your understanding.


Your Friends at TFSource!

[Carnivius_Prime]

faulty 'Masterpiece' figures? Say it ain't so!

[Seibertron]

Can someone explain exactly what is wrong with the figure? I'm pretty adept at fixing Transformers toys and would be happy to fix mine if something is wrong with it. I'll have to take a look at it later today.

[Hellscream9999]

Can someone explain exactly what is wrong with the figure? I'm pretty adept at fixing Transformers toys and would be happy to fix mine if something is wrong with it. I'll have to take a look at it later today.

Sounds like there's an issue with the shoulders that is preventing the figure from transforming correctly; if you've transformed your figure to your satisfaction, I'm guessing that yours isn't defective then; wish they had actually been specific, especially since none of the reviews I've watched seemed to have this problem, nor, it would seem, did anyone on here, as this is the first that I'm hearing of it...

[mblase75]

Can someone explain exactly what is wrong with the figure? I'm pretty adept at fixing Transformers toys and would be happy to fix mine if something is wrong with it. I'll have to take a look at it later today.

The shoulder is a black "T" shape, but one side of the top of the "T" is longer than the other. This longer part is supposed to point toward the chest of the robot; many of them are switched (left to right shoulder and vice versa) so the longer part points towards the back of the robot. As a result, this longer part sticks out in airplane mode when it shouldn't. (It's imperceptible in robot mode, which is how Ramjet is packaged.)

Or so I understand. I don't recall where I found the photo of the problem, but I checked mine when it arrived and it was assembled correctly. It's not something that can be fixed with just a screwdriver, either, but if you're comfortable knocking pins out you could probably fix it yourself by switching the shoulder pieces.

[shajaki]

Anyone know what this means if you bought from BBTS? Mine shipped last week?

[MightyMagnus78]

Can someone explain exactly what is wrong with the figure? I'm pretty adept at fixing Transformers toys and would be happy to fix mine if something is wrong with it. I'll have to take a look at it later today.

The shoulder is a black "T" shape, but one side of the top of the "T" is longer than the other. This longer part is supposed to point toward the chest of the robot; many of them are switched (left to right shoulder and vice versa) so the longer part points towards the back of the robot. As a result, this longer part sticks out in airplane mode when it shouldn't. (It's imperceptible in robot mode, which is how Ramjet is packaged.)

Or so I understand. I don't recall where I found the photo of the problem, but I checked mine when it arrived and it was assembled correctly. It's not something that can be fixed with just a screwdriver, either, but if you're comfortable knocking pins out you could probably fix it yourself by switching the shoulder pieces.

This photo I found on another site seems to show the issue.



My gap was actually worse than that, which meant transformation was impossible.

[optibotimus]

I"m not sure who "corroborated" this "recall" from BBTS, but the only thing that seems to match up with what TFsource said is that there is a problem with the figure. I contacted Joel from BBTS and this is what he said

"Hi - We have received many inquiries as of late about the Takara MP-11NR Ramjet figure and we wanted to update you about this situation. We are not aware of any recall on this item. We have contacted our suppliers and they are not aware of any recall from Takara. BBTS certainly has not been contacted directly by Takara about a recall on this figure or about any other subjects.

It appears a small, but still meaningful percentage of the Ramjet figures do have a quality control issue with the shoulder assembly. This issue prevents the arms from easily tabbing in place in jet mode. We recently made the internal decision to open each MP-11NR box and visually inspect the figure (without opening the plastic tray) to make sure the shoulder assemblies were correct. We then slid the unopened plastic tray carefully back into the box and re-sealed the boxes. Our full order is accounted for and we felt this quick inspection and re-taping of already double or triple taped boxes was reasonable so that our customers could receive a correctly assembled product.

Any order shipped on April 11th or later has been quality checked and should be assembled correctly. A relatively small number of orders shipped out before April 11th and some of those may have improperly assembled shoulders. We will gladly exchange any misassembled figures for a new figure that has been quality checked. We apologize for any inconvenience associated with this situation, and we will evaluate each situation on a case by case basis and come to a solution that you are satisfied with."

Hope that clears things up

[Va'al]

As an update to the previous Takara Tomy Transformers Masterpiece MP-11NR Ramjet story, in which we stated that the figure has been recalled by the manufacturer, we have been contacted directly by BigBadToyStore with an amendment to previous claims. We are told that while the figure does have some QC issues, BBTS is dealing with these internally, and only shipping out those that pass the test. As a result:

Please note this item will be 'double-taped' due to additional quality control inspections performed, which verify that the shoulders are assembled correctly. This item is considered sealed/new (MISB).

Which seems to counteract the claim that Takara is recalling these after all - what do you think? Let us know in the comments to the story!

Hi - We have received many inquiries as of late about the Takara MP-11NR Ramjet figure and we wanted to update you about this situation. We are not aware of any recall on this item. We have contacted our suppliers and they are not aware of any recall from Takara. BBTS certainly has not been contacted directly by Takara about a recall on this figure or about any other subjects.

It appears a small, but still meaningful percentage of the Ramjet figures do have a quality control issue with the shoulder assembly. This issue prevents the arms from easily tabbing in place in jet mode. We recently made the internal decision to open each MP-11NR box and visually inspect the figure (without opening the plastic tray) to make sure the shoulder assemblies were correct. We then slid the unopened plastic tray carefully back into the box and re-sealed the boxes. Our full order is accounted for and we felt this quick inspection and re-taping of already double or triple taped boxes was reasonable so that our customers could receive a correctly assembled product.

Any order shipped on April 11th or later has been quality checked and should be assembled correctly. A relatively small number of orders shipped out before April 11th and some of those may have improperly assembled shoulders. We will gladly exchange any misassembled figures for a new figure that has been quality checked. We apologize for any inconvenience associated with this situation, and we will evaluate each situation on a case by case basis and come to a solution that you are satisfied with.

[Evil Eye]

Oh dear, that's pretty sucky. Hopefully it'll get sorted soon.

[Va'al]

I"m not sure who "corroborated" this "recall" from BBTS, but the only thing that seems to match up with what TFsource said is that there is a problem with the figure. I contacted Joel from BBTS and this is what he said

"Hi - We have received many inquiries as of late about the Takara MP-11NR Ramjet figure and we wanted to update you about this situation. We are not aware of any recall on this item. We have contacted our suppliers and they are not aware of any recall from Takara. BBTS certainly has not been contacted directly by Takara about a recall on this figure or about any other subjects.

It appears a small, but still meaningful percentage of the Ramjet figures do have a quality control issue with the shoulder assembly. This issue prevents the arms from easily tabbing in place in jet mode. We recently made the internal decision to open each MP-11NR box and visually inspect the figure (without opening the plastic tray) to make sure the shoulder assemblies were correct. We then slid the unopened plastic tray carefully back into the box and re-sealed the boxes. Our full order is accounted for and we felt this quick inspection and re-taping of already double or triple taped boxes was reasonable so that our customers could receive a correctly assembled product.

Any order shipped on April 11th or later has been quality checked and should be assembled correctly. A relatively small number of orders shipped out before April 11th and some of those may have improperly assembled shoulders. We will gladly exchange any misassembled figures for a new figure that has been quality checked. We apologize for any inconvenience associated with this situation, and we will evaluate each situation on a case by case basis and come to a solution that you are satisfied with."

Hope that clears things up

That corroboration was my misphrasing of the double taping notice on BBTS. News posts have all been taken down on by request of companies involved.

[SpikeyTigertron]

I can't say I noticed the shoulder issue so many are talking about... AFAIK my shoulders pegged/tabbed in. I question who solid the wing assembly is, but it's holding for now. I'll have to double check this weekend.

Kind of surprised a little PSA wasn't put out on the front page.

QC aside, I really do like Ramjet and he's quite a striking contrast to the rest of the Seekers.

I e-mailed back and forth with BBTS. They stated they should hopefully be mailing me my missing thrusters some time next week. Which prompted me to make sure they did just pop on and off (from my Walmart Skywarp).

[william-james88]

Kind of surprised a little PSA wasn't put out on the front page.

The post right above you explained why:

News posts have all been taken down on by request of companies involved.