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TCC/FunPub announce toy subscription delays

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Re: TCC/FunPub announce toy subscription delays

Postby Burn » Tue Jan 29, 2013 2:03 pm

Micronautsdeep wrote:I got a club subscription for the first time....only to realize once the ridiculously priced redeco's came out that it was a total waste of money. The comics are nice, but obviously not worth the price. I basically paid for an opportunity to pay ridiculous prices for decent but not great figures that I might not have even gotten at retail. Then, as it turns out, thank goodness I didn't because now they are behind schedule anyway.

Never again.


Hey FunPub! See this? This is an all too common feeling amongst your members! Start paying attention!
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Re: TCC/FunPub announce toy subscription delays

Postby NTESHFT » Tue Jan 29, 2013 2:14 pm

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I closed my subscription last year, myself. Haven't looked back on it.
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Re: TCC/FunPub announce toy subscription delays

Postby AutobotMR2 » Tue Jan 29, 2013 7:17 pm

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Micronautsdeep wrote:I got a club subscription for the first time....only to realize once the ridiculously priced redeco's came out that it was a total waste of money. The comics are nice, but obviously not worth the price. I basically paid for an opportunity to pay ridiculous prices for decent but not great figures that I might not have even gotten at retail. Then, as it turns out, thank goodness I didn't because now they are behind schedule anyway.

Never again.


The thoughts of most of the people who cancelled their subscription. :BOWDOWN: :BOWDOWN:

And as far as FunPub caring about what we think... yeah right. All they see is $$$ and nothing else. I can only hope their replacements are quickly forthcoming and ALOT better than the schmucks at the current establishment.
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Re: TCC/FunPub announce toy subscription delays

Postby Rated X » Tue Jan 29, 2013 10:32 pm

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I had an "internal issue" earlier today that forced me to run to the toilet. I guess they mean Hasbro is full of s**t.
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Re: TCC/FunPub announce toy subscription delays

Postby xyl360 » Tue Jan 29, 2013 10:35 pm

AutobotMR2 wrote:
Micronautsdeep wrote:I got a club subscription for the first time....only to realize once the ridiculously priced redeco's came out that it was a total waste of money. The comics are nice, but obviously not worth the price. I basically paid for an opportunity to pay ridiculous prices for decent but not great figures that I might not have even gotten at retail. Then, as it turns out, thank goodness I didn't because now they are behind schedule anyway.

Never again.


The thoughts of most of the people who cancelled their subscription. :BOWDOWN: :BOWDOWN:

And as far as FunPub caring about what we think... yeah right. All they see is $$$ and nothing else. I can only hope their replacements are quickly forthcoming and ALOT better than the schmucks at the current establishment.

Hell, I'd rather they brought back 3H. At least those guys made repaints into ORIGINAL CHARACTERS instead of constantly attempting (and failing miserably) to do fanservice to everyone by trying to 'homage' (or SG) every G1/G2 character in existence 642 times.

Q: "What's the theme for this year's toys?"
A (Funpub): "Shattered Glass."
Q: "Ah, you mean yet ANOTHER sad excuse for repainting molds into the SAME character they already are but in a reverse color scheme and trying to pass it off as something unique?"
A (Funpub): "Yeah, that one."
Q: "What's next year's theme going to be?"
A (Funpub): "It won't be Shattered Glass, but it will be yet another chance to repaint one figure into an obscure character from G1 or G2 instead of creating somebody new."

OK, yeah, I'm just poking fun so hopefully no hardcore Funpub fans are gonna jump down my throat, but it gets a bit old.

I keep wishing for something that will never happen, which is either A)Funpub comes up with their own characters or B)Hasbro actually breaks down and gives them their own set of molds instead of forcing them to do repaints and repaints with new heads. The former is obviously much more likely (even though I've not seen them do it yet).

Of course, all that said, I'm a subscription member and I don't regret it. I've seen the repaints I'm getting this year and I'm rather happy with at least a few of them :P.
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Re: TCC/FunPub announce toy subscription delays

Postby Delicon » Tue Jan 29, 2013 11:26 pm

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Re: TCC/FunPub announce toy subscription delays

Postby fenrir72 » Tue Jan 29, 2013 11:40 pm

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Based on the felings of the posts, tcc sucks? Btw, how's the QC of their "exclusives"?
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Re: TCC/FunPub announce toy subscription delays

Postby Bullycon » Wed Jan 30, 2013 8:07 am

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xyl360 wrote:I keep wishing for something that will never happen, which is either A)Funpub comes up with their own characters or B)Hasbro actually breaks down and gives them their own set of molds instead of forcing them to do repaints and repaints with new heads. The former is obviously much more likely (even though I've not seen them do it yet).

Yeah, B will never happen.

Your best chance for A would be asking for it on the BotCon survey. My guess is that most people filling that thing out are asking for the homages that you are sick of.

While I do agree Shattered Glass has run its course, I like most of the homages they've done. Dion, Side Burn, Punch, Runabout, Runamuck, Scourge. We wouldn't be getting these guys if FunPub wasn't doing them. So I'm happy.

I think I'd like a combination of new characters and homages. Or maybe give old characters their first toys. G1 Devcon from Universe Cyclonus?

If you consider Wings Magnum to be a new character, I think Reveal the Shield Perceptor would work great for him!
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Re: TCC/FunPub announce toy subscription delays

Postby Micronautsdeep » Wed Jan 30, 2013 8:32 am

I honestly do have to say that I do like Dion, Runamuck, and Runabout, even though I've so far only acquired Dion. I do like some of the figures for this year. The prices, however, for redecos is outrageous. I don't see how they can justify the costs even if they were entirely new molds to be honest. They are taking advantage of the fan-based collectors in an entirely bad way and unlike MattyCollector with the MOTUC figures Hasbro has competition int he way of 3rd Party companies competing for every dollar.
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Re: TCC/FunPub announce toy subscription delays

Postby Anonymous. » Wed Jan 30, 2013 4:26 pm

But... Jackpot :sad:
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TCC / FunPub announce subscription toys due to ship after BotCon 2013

Postby Seibertron » Tue Apr 30, 2013 12:20 pm

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Here is a new update from Brian Savage from Fun Publications regarding the Transformers Collectors' Club figure subscription service which was due to start earlier this year.

Transformers Collectors' Club wrote:Hello all Figure Subscription Subscribers,

A couple of quick notes:

The figures have shipped from the factory to the packaging company! Yea! We have been waiting just like you since January for this to FINALLY happen.

According to the current schedule, it looks like the first figures will ship after BotCon. We know you are anxious to get this program kick started as are we, since we sent the complete files to the factory back in October....ugh. Hopefully the process has been fixed on their side so that in future versions, they will make the agreed upon ship dates.

If your Club Membership has not been renewed and has lapsed, you will need to email admin@funpubinc.com to make any address changes. We will notify you of when all addresses need to be current so that the first shipment goes to the correct location. This will happen a few weeks before we schedule the actual shipping date.

For those of you who paid by installment, once the figures are here, we will schedule when the next two installments will be billed. You will also need to contact Admin (phone 817-448-9863) to make any CC changes if your Club Membership has lapsed. Please do not send Credit Card information by email as that creates a security issue.

We apologize for the delay, but please note that the lag in shipping has been an ongoing factory issue. We met all of the deadlines that were given to us in order to meet the original January ship date. We also apologize for the lack of communication on our part. It has been very difficult for us to get information to pass on.

Thanks for your patience and continued support,

Brian
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Re: TCC/FunPub announce toy subscription delays

Postby dedcat » Tue Apr 30, 2013 12:33 pm

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Any chance we subscribers are to be offered any sort of incentive or compensation for our patience with this massive lapse in customer service? (much like mattel/digital river has done with their MOTUC line)
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Re: TCC/FunPub announce toy subscription delays

Postby GuyIncognito » Tue Apr 30, 2013 1:05 pm

"After Botcon"

In other words, "Later in 2013. Or maybe 2014. Or whenever we get around to it. We'll see."

dedcat wrote:Any chance we subscribers are to be offered any sort of incentive or compensation for our patience with this massive lapse in customer service? (much like mattel/digital river has done with their MOTUC line)


Ha! The best you can hope for is that your credit card info doesn't get stolen. Anything beyond that from TFCC is just icing on the cake.

And they're still trying to blame the factory. One thing I've learned about customer service is you NEVER pass the buck. Your customers don't care if one of your vendors didn't deliver on time; that's YOUR problem, not theirs. TFCC doesn't understand customer service, though.
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Re: TCC/FunPub announce toy subscription delays

Postby gothsaurus » Tue Apr 30, 2013 1:23 pm

The factory not meeting deadlines isn't their fault. I can't fault them any on this.

Regarding the discussion, I know it's been a mixed bag with Botcon/TFCC exclusives. It is an odd set of circumstances... TFCC is in many ways like a 3rd party company, only they have to bow to Hasbro's wishes and rules. (In the sense that they have their own design team, sculpts, bios, comics... independent of the Hasbro universe.) It seems like they have one hand tied behind their backs in a lot of ways (cost, Hasbro supervision, limitations on molds and character choice), but still come through with some good stuff. I'm guessing they don't have a lot of monetary support or discount from Hasbro on manufacturing or such to help drive down prices, if any. Hmm.

As I've said before, I don't envy them being caught between the fans and Hasbro.

But pondering their exclusives, I think the SG storyline and set has been fantastic. Glad it's kept going. Some great looking toys and a rich plot. The SG cassettes are worth the price of entry. Hilarious.

I also loved Runabout/Runamuck, Punch, G2 Ramjet, Sideburn, Scourge, Slipstream, Nightbeat, Dion... As said above, there are a lot of characters we'd not be seeing otherwise. I hope we see more of that. The Animated box set was brilliant, too.

Of the ones I've liked less, I think they got of to a slow start with that red combiner. Also was less of a fan of the Wings box set. (Not sure why. Might just be due to character development in the comic, who knows.)

But I digress. We're going to get the six exclusives eventually. A delay isn't a big deal, as long as the quality is up to par. No worries here.
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Re: TCC/FunPub announce toy subscription delays

Postby D-340 » Tue Apr 30, 2013 3:08 pm

gothsaurus wrote:The factory not meeting deadlines isn't their fault. I can't fault them any on this.



Yeah, were it not a regular occurrence. Every year it's the same song and dance, "Problems with the factory, figures after Botcon". Happens with the club figure(which I just got the email on that today, SURPRISE SURPRISE :roll: ), why would it be any different with the FSS. Hell, if he's having so many problems with the factory, why not try and find a different one? I'm sure if he did some searching, he my find one with better rates. All it takes is a little work to keep your customers happy, not regurgitating the same excuse year in, year out(been a member for 3 years now, same thing every year, club figure after Botcon).
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Re: TCC/FunPub announce toy subscription delays

Postby Seibertron » Tue Apr 30, 2013 3:13 pm

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D-340 wrote:
gothsaurus wrote:The factory not meeting deadlines isn't their fault. I can't fault them any on this.



Yeah, were it not a regular occurrence. Every year it's the same song and dance, "Problems with the factory, figures after Botcon". Happens with the club figure(which I just got the email on that today, SURPRISE SURPRISE :roll: ), why would it be any different with the FSS. Hell, if he's having so many problems with the factory, why not try and find a different one? I'm sure if he did some searching, he my find one with better rates. All it takes is a little work to keep your customers happy, not regurgitating the same excuse year in, year out(been a member for 3 years now, same thing every year, club figure after Botcon).


It just seems like the figures ship with the BotCon exclusives. The pattern is there ... anyone else see it or is it just me? If this is the case, just wish they'd say it instead of all of the variations of the same story every year.
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Re: TCC/FunPub announce toy subscription delays

Postby gothsaurus » Tue Apr 30, 2013 3:23 pm

I'm guessing they're stuck with the factory Hasbro uses... where the molds and the specific equipment to USE the mold are located.

I heard at a Botcon panel that the metal for each mold stores at about the size of a tractor trailer rig. (Think Prime's trailer). I'm sure that's not something to easily (or cheap) move around.

I also know they are able to save money by tag-teaming their run with another reissue/repaint. If somethings going to hit the shelves with the same mold, they can run the exclusives while the mold is on the press. That can cause a delay as well.

Guessing the factory has a calendar full of various products scheduled out for months working around movie launches, etc.. Wugh.

Like it or not, dealing with the official toys and molds adds a lot of issues. It's too bad.

Again... not making excuses, because it still sucks... but hopefully enlightening some people what goes on behind the scenes to help understand what a mess it is.
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Re: TCC/FunPub announce toy subscription delays

Postby Banjo-Tron » Tue Apr 30, 2013 3:55 pm

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Bleeh the usual bilge from the hacks at Fun Pub. I'm looking forward to Hasbro dumping these guys. At least all of their figures suck this year, with the exception of Scourge, so I can avoid them.
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Re: TCC/FunPub announce toy subscription delays

Postby gothsaurus » Tue Apr 30, 2013 4:01 pm

Yeah, I think the point of this year's offerings are to toss a bone to a number of different factions and fans. No surprise you only like one. You have represented....

Beast Wars
Animated
RID/Car Robots
G1
Actionmasters
Femmebots

A little bit for every type of fan. No leaning toward any specific group. Pretty diplomatic, but no group is going to be super excited... only fans of the entire franchise who collect all the eras. :-?
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Re: TCC/FunPub announce toy subscription delays

Postby bvzxa » Tue Apr 30, 2013 9:02 pm

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I don't believe anything the TFCC says... that's why I no longer renew. They do this every year for like 5 years now. All they do is take some of the club items to the Botcon to sell every year. It's shady business so why believe the same "factory" or "ship" story every year. Come on guys don't fall for the okedoke...demand better it's your money after all.
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Re: TCC/FunPub announce toy subscription delays

Postby mooncake623 » Tue Apr 30, 2013 10:37 pm

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Seibertron wrote:
D-340 wrote:
gothsaurus wrote:The factory not meeting deadlines isn't their fault. I can't fault them any on this.



Yeah, were it not a regular occurrence. Every year it's the same song and dance, "Problems with the factory, figures after Botcon". Happens with the club figure(which I just got the email on that today, SURPRISE SURPRISE :roll: ), why would it be any different with the FSS. Hell, if he's having so many problems with the factory, why not try and find a different one? I'm sure if he did some searching, he my find one with better rates. All it takes is a little work to keep your customers happy, not regurgitating the same excuse year in, year out(been a member for 3 years now, same thing every year, club figure after Botcon).


It just seems like the figures ship with the BotCon exclusives. The pattern is there ... anyone else see it or is it just me? If this is the case, just wish they'd say it instead of all of the variations of the same story every year.



This probably saves them money on shipping cost? or larger runs on the same modes that might show up at botcon with different decos? It won't surprise me if this is all planned from the beginning and they want our money from the subscription service in November to keep their business a float.... (of course its pure speculation)
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Re: TCC/FunPub announce toy subscription delays

Postby Hoitytoity » Wed May 01, 2013 12:55 am

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Thanks, TFC, but I'll believe it when I see a box in front of my door.

Y'know, with all these "factory issues" they seem to have on a fairly constant basis, I'm amazed they manage to get the Botcon figures on time. How long do you guys think it'll be before we have a con that's preceded by an email saying "oops, factory screwed up, no toys for Botcon this year! But it's totally not our fault so don't worry!"

I understand there are difficulties in running a business that I don't fully comprehend, but the way Funpub has been handling these situations has stripped them of all credibility. Like I said, I won't believe they've actually made and shipped figures until I have it in hand. But that's just me.
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Re: TCC/FunPub announce toy subscription delays

Postby Sodan-1 » Wed May 01, 2013 1:23 pm

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Fair play to you faithful folk. I considered becoming a TFCC member about the time I started frequenting Seibertron, but luckily there has been many a news articles to talk me out of it.

Keep dropping those balls, TFCC. 8-}
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Re: TCC/FunPub announce toy subscription delays

Postby gothsaurus » Wed May 01, 2013 1:34 pm

Yeah, they just need to avoid mentioning any timeframe. Just say "Sometime this year." Heh.

I'm surprised they don't ship more than the first pair of figures... maybe ship them in two packages instead of three to save a bit of shipping.

I think the fun/exciting notion of the "subscription" service was the spread-out nature of... well, a "subscription." Kinda like getting a magazine or comic each month or two.

Having lost that aspect of it, I think they should just drop the robots in the mail asap to try to save face a bit. Try for the bi-monthly thing next year.
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Re: TCC/FunPub announce toy subscription delays

Postby D-340 » Wed May 01, 2013 3:16 pm

Seibertron wrote:
D-340 wrote:
gothsaurus wrote:The factory not meeting deadlines isn't their fault. I can't fault them any on this.



Yeah, were it not a regular occurrence. Every year it's the same song and dance, "Problems with the factory, figures after Botcon". Happens with the club figure(which I just got the email on that today, SURPRISE SURPRISE :roll: ), why would it be any different with the FSS. Hell, if he's having so many problems with the factory, why not try and find a different one? I'm sure if he did some searching, he my find one with better rates. All it takes is a little work to keep your customers happy, not regurgitating the same excuse year in, year out(been a member for 3 years now, same thing every year, club figure after Botcon).


It just seems like the figures ship with the BotCon exclusives. The pattern is there ... anyone else see it or is it just me? If this is the case, just wish they'd say it instead of all of the variations of the same story every year.


"And the truth shall set you FREE!" But in all seriousness, yeah, just say everything ships with the Botcon stuff to save costs and cut the crap.
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