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TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby Seibertron » Mon Mar 05, 2012 6:51 pm

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G1 Legacy wrote:BUT, to those of you that are requesting free figures and year long memberships renewals for nothing...whether your joking around or not, I fell confident in saying, "That ain't gonna happen!"

I'm not saying it's right, but I accept the reality of the situation for what it is....a big ol' cluster F__k. It's not in the nature of big companies to do stuff like that these days (give out freebies), it's unfortunate. The almighty dollar and good ol' fashioned greed are how most big business is run, with a culture of covering your ass legaly, thrown in there for good measure. So keep dreaming if you think they're gonna give away entire membership packages for nothing. I hope we can move on from this after Botcon, but something definatly needs to be said by us at the convention to impress upon the powers that be that this doesn't need to happen again, EVER.



I agree. No sense wasting time asking for something you won't receive. Only thing we should be asking for at this point is for big changes to happen wherever necessary so that this situation will be avoided in the future.

I also strongly agree that this situation should be brought up and discussed at both the Hasbro panel and at the Collectors' Club panel. The response "this isn't the place for this discussion" is not an appropriate response given the gravity of this situation. It is most definitely the place for this discussion. They should set aside five or ten minutes at both panels to discuss it. If they don't, I could see some fans getting a little unruly if this issue isn't brought up in some capacity. It can't just be pushed under a rug at this point.
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby AutobotMR2 » Mon Mar 05, 2012 7:07 pm

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G1 Legacy wrote:BUT, to those of you that are requesting free figures and year long memberships renewals for nothing...whether your joking around or not, I fell confident in saying, "That ain't gonna happen!"


Couldn't have said it better myself. None of uswill see anything from these people....cause that would be an admission that they ACTUALLY did something wrong...
Looking to acquire a complete set of the G1 Insecticons (Bombshell, Kickback, and Shrapnel). They dont have to be MISB, have the cards. The TRU re-issues are fine too. The only person that can verify my buying status is CounterPunch as he is the only person I have purchased from.
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby AceMilo » Mon Mar 05, 2012 9:16 pm

I had my credit card stolen and a couple charges placed. It's been taken care of, new credit card, and refunded charges, but I wanted to notify them of it like they asked. However, they didn't seem to provide any way to contact them other than by phone. Does anyone have the contact info they referenced but didn't give?
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby Kibble » Mon Mar 05, 2012 10:21 pm

Motto: "Shut up and take my SQUEE!"
Weapon: No Weapon
Seibertron wrote:In addition, all of our credit card info (past and present) as well as our personal account information, usernames, unprotected passwords, email addresses, street addresses, dates of birth (I believe that's one of the fields they collect), etc were all taken as well. IMO, this situation was far worse than what happened with TFsource, since all of our personal information went plus the "Transformers Collectors' Club" is advertised on every Hasbro Transformers package, which brings Hasbro into the mix instead of it just being an online retailer.


That's debatable...like I said, at least TFCC acknowledges it and appears to be doing something about finding out what happened and how to prevent it from happening again rather than pointing the finger at PSN and saying musta been them. I suspect if TFcurse is in denial about there being any issue on their end, it's probably not the last we'll see of that scenario. Hope people are at least using paypal...and not using the same login credentials. I'm pretty sympathetic to these things as it's a shitty situation all around and these guys are just as much victims as we are, but I think it's even shittier to pretend like nothing happened and the only measure you take to prevent it from happening again is just hope the bad guys don't come back around again.
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby Vicalliose » Mon Mar 05, 2012 10:33 pm

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Why the heck should I waste my time just to have my number added to the pile? I handled the fraud myself. What, do they want proof that it happened so they can give me a coupon to spend at their horrid club store? Yeah y'know what would really help me right now? If they'd get my order straightened out and send me my damned Over-Run which I ordered without a t-shirt! Then I can just put this all behind me and pretend these morons never existed.
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby G1 Legacy » Tue Mar 06, 2012 12:58 am

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Seibertron wrote:I also strongly agree that this situation should be brought up and discussed at both the Hasbro panel and at the Collectors' Club panel. The response "this isn't the place for this discussion" is not an appropriate response given the gravity of this situation. It is most definitely the place for this discussion. They should set aside five or ten minutes at both panels to discuss it. If they don't, I could see some fans getting a little unruly if this issue isn't brought up in some capacity. It can't just be pushed under a rug at this point.


Well, for what it's worth I'd like to help if I can. Even if it's just as an extra body for an angry mob lol. I was going to try and touch base with some of you, the Seibertron Hierarchy, as the convention date gets closer, I just havn't wanted to pester anybody quite yet. I'm not staying in the hotel, I'll be off site but I'd like to meet up wherever you all are having "happy hour" before the weekend festivities commence in case you discuss a game plan on how to approach this subject with Hasbro/FunPub. I agree it needs to be done tactfully yet ascertivley. It shoud make for an interesting s__t show wouldn't ya say. A Botcon to remember for sure :lol:

Lets do this!
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby chuckdawg1999 » Tue Mar 06, 2012 2:31 am

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Weapon: Saber Blade
G1 Legacy wrote:Seibertron wrote:
I also strongly agree that this situation should be brought up and discussed at both the Hasbro panel and at the Collectors' Club panel. The response "this isn't the place for this discussion" is not an appropriate response given the gravity of this situation. It is most definitely the place for this discussion. They should set aside five or ten minutes at both panels to discuss it. If they don't, I could see some fans getting a little unruly if this issue isn't brought up in some capacity. It can't just be pushed under a rug at this point.


Well, for what it's worth I'd like to help if I can. Even if it's just as an extra body for an angry mob lol. I was going to try and touch base with some of you, the Seibertron Hierarchy, as the convention date gets closer, I just havn't wanted to pester anybody quite yet. I'm not staying in the hotel, I'll be off site but I'd like to meet up wherever you all are having "happy hour" before the weekend festivities commence in case you discuss a game plan on how to approach this subject with Hasbro/FunPub. I agree it needs to be done tactfully yet ascertivley. It shoud make for an interesting s__t show wouldn't ya say. A Botcon to remember for sure :lol:

Lets do this!


Forget tactful and assertive. When we get closer to bot-con I'll show you how to make shivs out of the end of your tooth brushes and plastique from Toothpaste, moth balls, and ammonia.
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby Autobot032 » Tue Mar 06, 2012 4:45 am

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chuckdawg1999 wrote:
G1 Legacy wrote:Seibertron wrote:
I also strongly agree that this situation should be brought up and discussed at both the Hasbro panel and at the Collectors' Club panel. The response "this isn't the place for this discussion" is not an appropriate response given the gravity of this situation. It is most definitely the place for this discussion. They should set aside five or ten minutes at both panels to discuss it. If they don't, I could see some fans getting a little unruly if this issue isn't brought up in some capacity. It can't just be pushed under a rug at this point.


Well, for what it's worth I'd like to help if I can. Even if it's just as an extra body for an angry mob lol. I was going to try and touch base with some of you, the Seibertron Hierarchy, as the convention date gets closer, I just havn't wanted to pester anybody quite yet. I'm not staying in the hotel, I'll be off site but I'd like to meet up wherever you all are having "happy hour" before the weekend festivities commence in case you discuss a game plan on how to approach this subject with Hasbro/FunPub. I agree it needs to be done tactfully yet ascertivley. It shoud make for an interesting s__t show wouldn't ya say. A Botcon to remember for sure :lol:

Lets do this!


Forget tactful and assertive. When we get closer to bot-con I'll show you how to make shivs out of the end of your tooth brushes and plastique from Toothpaste, moth balls, and ammonia.



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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby AutobotMR2 » Tue Mar 06, 2012 5:40 am

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So am I correct in saying there is a bounty on the owners of funpub??? LOL!
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby quickmixed » Tue Mar 06, 2012 5:46 am

Well Hasbros statement didnt really tell us anything we didnt already know. But I guess I should be kind of glad that they are keeping an eye on things.

Kind of.


Vicalliose wrote: Yeah y'know what would really help me right now? If they'd get my order straightened out and send me my damned Over-Run which I ordered without a t-shirt! Then I can just put this all behind me and pretend these morons never existed.


Do you live outside of the States? I live in Australia and it always takes forever to get my figures off them, but I recieved my confirmation today that it has been sent. I also didnt purchase a shirt.Im just glad that its finally on the way. Hope you get your confirmation soon.
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby Tigertrack » Tue Mar 06, 2012 7:20 am

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Weapon: Sniper Rifle
quickmixed wrote:Well Hasbros statement didnt really tell us anything we didnt already know. But I guess I should be kind of glad that they are keeping an eye on things.

Kind of.


Vicalliose wrote: Yeah y'know what would really help me right now? If they'd get my order straightened out and send me my damned Over-Run which I ordered without a t-shirt! Then I can just put this all behind me and pretend these morons never existed.


Do you live outside of the States? I live in Australia and it always takes forever to get my figures off them, but I recieved my confirmation today that it has been sent. I also didnt purchase a shirt.Im just glad that its finally on the way. Hope you get your confirmation soon.


I have not received mine, or notification of shipping, and I ordered the night after the first debacle of server shut down/overload.

Now the charges have been moved to my new un-canceled card for both my club exclusives, and my club renewal, so yeah, I'd like to see mine too.

And no, I did not order a shirt either...
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby chuckdawg1999 » Tue Mar 06, 2012 11:29 am

Motto: "The man, the myth, the legend... yeah right."
Weapon: Saber Blade
AutobotMR2 wrote:So am I correct in saying there is a bounty on the owners of funpub??? LOL!


More like a Viva or Brawny.
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby Vicalliose » Tue Mar 06, 2012 12:04 pm

Motto: "Focus on one thing at a time? Are you crazy!? WHO DO YOU THINK I AM!!!"
Weapon: Semi-Automatic Sonic Boomer Gun
tigertracks 24 wrote:
quickmixed wrote:Well Hasbros statement didnt really tell us anything we didnt already know. But I guess I should be kind of glad that they are keeping an eye on things.

Kind of.


Vicalliose wrote: Yeah y'know what would really help me right now? If they'd get my order straightened out and send me my damned Over-Run which I ordered without a t-shirt! Then I can just put this all behind me and pretend these morons never existed.


Do you live outside of the States? I live in Australia and it always takes forever to get my figures off them, but I recieved my confirmation today that it has been sent. I also didnt purchase a shirt.Im just glad that its finally on the way. Hope you get your confirmation soon.


I have not received mine, or notification of shipping, and I ordered the night after the first debacle of server shut down/overload.

Now the charges have been moved to my new un-canceled card for both my club exclusives, and my club renewal, so yeah, I'd like to see mine too.

And no, I did not order a shirt either...
I'm from the United States. There's about two states between me and them actually. Although I did check my e-mail a little while ago and it turns out they've finally sent it.

So, who wants to trade me a G2 Ramjet for it? Anyone? :P
In all seriousness, it depends on whether or not I can get my hands on the freebie, or just how much I actually like Over-Run in hand.
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby OhioBot » Tue Mar 06, 2012 12:34 pm

Well, I thought I was lucky enough to have escaped any issues with this, but woke up to fraudulent charges on my card today. PNC took care of everything, new card on the way.
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby Sid Burn » Tue Mar 06, 2012 3:19 pm

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anyone who attends botcon should boo Brain Savage when he makes his general announcements at the start of the con.

with all the cash he takes in, I am pretty sure he could have sprung for a site that properly protects his customers.
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby Seibertron » Tue Mar 06, 2012 4:14 pm

Motto: "Tell my tale to those who ask. Tell it truly; the ill deeds along with the good, and let me be judged accordingly. The rest ... is silence."
Weapon: Twin Shock-Concussion Missiles
Sid Burn wrote:anyone who attends botcon should boo Brain Savage when he makes his general announcements at the start of the con.

with all the cash he takes in, I am pretty sure he could have sprung for a site that properly protects his customers.


That's not what people should do. Two wrongs don't make a right. While I am advocating that they should discuss the situation with us in person and not sweep things under the rug, people should not be acting like asses. They should be polite and courteous.
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby Stormrider » Tue Mar 06, 2012 4:44 pm

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Seibertron wrote:
Sid Burn wrote:anyone who attends botcon should boo Brain Savage when he makes his general announcements at the start of the con.

with all the cash he takes in, I am pretty sure he could have sprung for a site that properly protects his customers.


That's not what people should do. Two wrongs don't make a right. While I am advocating that they should discuss the situation with us in person and not sweep things under the wrong, people should not be acting like asses. They should be polite and courteous.


I agree. So far Fun Pub has been giving us updates. Let them finish their investigation before raising pitch forks. But at the same time remain persistant with wanting answers.


Seibertron wrote:In addition, all of our credit card info (past and present) as well as our personal account information, usernames, unprotected passwords, email addresses, street addresses, dates of birth (I believe that's one of the fields they collect), etc were all taken as well. IMO, this situation was far worse than what happened with TFsource, since all of our personal information went plus the "Transformers Collectors' Club" is advertised on every Hasbro Transformers package, which brings Hasbro into the mix instead of it just being an online retailer.

Can't wait for the identity theft reports to start coming in (that's sarcasm)! It's only a matter of time now. That will be far worse than fraudulent charges on credit cards.



I just ordered mine to double check.
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby Autobot032 » Tue Mar 06, 2012 5:16 pm

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I agree that civility and patience should be exercised, here. However, if someone poses the question and they refuse to answer and/or get nasty about it, I think you should start with the booing and cause a scene. Embarrass them, force them to speak about it.

If it were any one of us, we'd be roasted on the spit if we screwed up like this.
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby Seibertron » Tue Mar 06, 2012 5:22 pm

Motto: "Tell my tale to those who ask. Tell it truly; the ill deeds along with the good, and let me be judged accordingly. The rest ... is silence."
Weapon: Twin Shock-Concussion Missiles
Well this is lovely ... the username (CeMa^TkH) for their "secure" database is currently exposed on their website. Hopefully they will change the username after this so that hackers don't have an edge on knowing the username for their SQL database.

Error can be publicly seen when you try to login, or if you directly go to https://www.transformersclub.com/members/index.cfm

TransformersClub.com wrote:The web site you are accessing has experienced an unexpected error.
Please contact the website administrator.

The following information is meant for the website developer for debugging purposes.
Error Occurred While Processing Request
Error Executing Database Query.

[Macromedia][SQLServer JDBC Driver][SQLServer]Login failed for user 'CeMa^TkH'.

Resources:
Enable Robust Exception Information to provide greater detail about the source of errors. In the Administrator, click Debugging & Logging > Debugging Settings, and select the Robust Exception Information option.
Check the ColdFusion documentation to verify that you are using the correct syntax.
Search the Knowledge Base to find a solution to your problem.
Browser **********
Remote Address ***********
Referrer https://t.co/QQBaXdu4
Date/Time 06-Mar-12 06:16 PM
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby Autobot032 » Tue Mar 06, 2012 5:26 pm

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Seibertron wrote:Well this is lovely ... the username (CeMa^TkH) for their "secure" database is currently exposed on their website. Hopefully they will change the username after this so that hackers don't have an edge on knowing the username for their SQL database.

Error can be publicly seen when you try to login, or if you directly go to https://www.transformersclub.com/members/index.cfm

TransformersClub.com wrote:The web site you are accessing has experienced an unexpected error.
Please contact the website administrator.

The following information is meant for the website developer for debugging purposes.
Error Occurred While Processing Request
Error Executing Database Query.

[Macromedia][SQLServer JDBC Driver][SQLServer]Login failed for user 'CeMa^TkH'.

Resources:
Enable Robust Exception Information to provide greater detail about the source of errors. In the Administrator, click Debugging & Logging > Debugging Settings, and select the Robust Exception Information option.
Check the ColdFusion documentation to verify that you are using the correct syntax.
Search the Knowledge Base to find a solution to your problem.
Browser **********
Remote Address ***********
Referrer https://t.co/QQBaXdu4
Date/Time 06-Mar-12 06:16 PM



Sho' 'nuff.

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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby chuckdawg1999 » Tue Mar 06, 2012 5:37 pm

Motto: "The man, the myth, the legend... yeah right."
Weapon: Saber Blade
Autobot032 wrote:I agree that civility and patience should be exercised, here. However, if someone poses the question and they refuse to answer and/or get nasty about it, I think you should start with the booing and cause a scene. Embarrass them, force them to speak about it.

If it were any one of us, we'd be roasted on the spit if we screwed up like this.


I would taste good with a nice smokey BBQ sauce. Low and slow, that's how you go.
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby faustx » Tue Mar 06, 2012 9:37 pm

Seibertron wrote:Well this is lovely ... the username (CeMa^TkH) for their "secure" database is currently exposed on their website. Hopefully they will change the username after this so that hackers don't have an edge on knowing the username for their SQL database.

Error can be publicly seen when you try to login, or if you directly go to https://www.transformersclub.com/members/index.cfm

TransformersClub.com wrote:The web site you are accessing has experienced an unexpected error.
Please contact the website administrator.

The following information is meant for the website developer for debugging purposes.
Error Occurred While Processing Request
Error Executing Database Query.

[Macromedia][SQLServer JDBC Driver][SQLServer]Login failed for user 'CeMa^TkH'.

Resources:
Enable Robust Exception Information to provide greater detail about the source of errors. In the Administrator, click Debugging & Logging > Debugging Settings, and select the Robust Exception Information option.
Check the ColdFusion documentation to verify that you are using the correct syntax.
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Date/Time 06-Mar-12 06:16 PM



Ryan,

Good catch on the additional security hole.

As web vets and I think we both know that FunPub outsources all of their web work. The first problem is that that team is clearly incompetent. I'm sure they've been back pedaling from day 1 trying to avoid a law suit but the reality is that a real team would have shut the site down at the first sign of trouble, patched the hole, been open about the cause and moved on. The second is that there does not seem to be an internal staffer capable of assessing the situation accurately, ie a properly trained/educated "Web Manager" that understands the need for the aforementioned security handling process.

Overall, this has been a wildly irresponsible period of activity on one of the worst fan e-com sites on the web. Twice over the last five years I've offered to redo the site, or hook them up with someone equally skilled, and have never received so much as a courtesy call back. And so here we are.

Truly in 2012 there is no excuse for this nonsense. It's taken too long to take the e-com portions of the site down, and Hasbro's contribution is little more than an artful dodge.

Given how many weeks this has gone on for, and how many people this has caused hassles for as well as credit report risks I don't actually believe that boos are the wrong move in a public forum ASSUMING they have done no more at that time to alleviate the user pain.

My 2 cents,

J
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby Seibertron » Tue Mar 06, 2012 9:46 pm

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faustx wrote:Good catch on the additional security hole.


One of Seibertron.com's staff members brought the exposed error to my attention.
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby chuckdawg1999 » Wed Mar 07, 2012 12:53 am

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Here's a thought that was brought up on What's on Joe Mind? tonight. Do we really want to take up 10 minutes at a Club or Hasbro panel talking about this when that would be 10 minutes less about figures and the brand? Do you want to be the person who causes this 10 minute loss, in a room where the majority don't care/weren't affected and are there for the toy info?
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby Seibertron » Wed Mar 07, 2012 1:32 am

Motto: "Tell my tale to those who ask. Tell it truly; the ill deeds along with the good, and let me be judged accordingly. The rest ... is silence."
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chuckdawg1999 wrote:Here's a thought that was brought up on What's on Joe Mind? tonight. Do we really want to take up 10 minutes at a Club or Hasbro panel talking about this when that would be 10 minutes less about figures and the brand? Do you want to be the person who causes this 10 minute loss, in a room where the majority don't care/weren't affected and are there for the toy info?


Yes, this should be addressed.

I'm shocked to be reading your response. The majority of those people should care and most likely were affected, and if they don't they don't care or are unaware that they were affected, they should be respectful of those who were affected and need to have this addressed. Yes, I would be more than happy to be that fan so that those who were affected can have the fans minutes they deserve to have this addressed.

Anyone who's used a card with them over the past few years was affected on both the GI Joe and Transformers side of things. There should be ten minutes added on to both panels to discuss this. Instead of a 60 minute panel, it runs 70 minutes. Yes, this should be addressed, the fans should be apologized to in-person, and there should be a few minutes for air clearing. So the day runs until 5:10 instead of 5:00, or 2 minutes for five other panels is shaved off throughout the day, or something.
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