Seibertron.com Energon Pub Forums

This address is on their website... under: where to send money orders.

Court Jester wrote:This address is on their website... under: where to send money orders.

And in an earlier post it was said this was Brian Savages home, my point still stands.

What was your point? Invasion of privacy? My privacy has already been invaded. So, I'd call this back to square.

Court Jester wrote:****

What was your point? Invasion of privacy? My privacy has already been invaded. So, I'd call this back to square.

When history looks back on this it will be remembered as the moment Rome began to smolder.

Rome was overrated anyways.

Court Jester wrote:Rome was overrated anyways.

I have my Toga and violin ready

chuckdawg1999 and CourtJester. Knock it off.

If Brian is having the checks sent to his home, than that image counts as a image of a business. Last time I checked anyways.

I really hope he's zoned for business. Otherwise, having those checks sent to his house is poor form.

robofreak wrote:chuckdawg1999 and CourtJester. Knock it off.

If Brian is having the checks sent to his home, than that image counts as a image of a business. Last time I checked anyways.

I really hope he's zoned for business. Otherwise, having those checks sent to his house is poor form.

Not familiar with the history of Rome eh?

I do hope he's zoned for business, I'm light on the specifics of the law but there's tax issues no?

Absolutely no ill will between us Tronians. I just wanted to make sure every TFCC member knew. When you send a money order, please make sure to send it with signature confirmation. I understand people tend to accidentally dig into mailboxes at times in the burbs. It would be fairly easy to forge an ID with a suburban address, and, well... nah forget it. It couldn't possibly happen with hackers' primitive tools these days.

Proceed with the nonchalant toy harvest.

(just to be clear) TFCC is the analogy to Rome? One of the most advanced civilizations of its time in regards to governing body, technology, scholastic endeavor, and other facets of human evolution - correct? Sorry, I'm quite slow when attempting to perceive unfit comparisons. TFCC vs BBTS preorder sales via paypal or Seibertron's forums. I could have totally misunderstood you. In that respect, please accept my apology, Dawg.

Sorry. I thought you 2 were arguing.

Anyways. Can we get a confirmation on whether or not the money orders are in fact being sent to Brian Savage's house? Google can be wrong sometimes.

Unless I get a confirmation that his house is zoned for business, I take serious issue with just sending a money order to that address.

Pete, I know you're still reading this. How about doing something nice and extending the deadline for Runamuck? It would not be that hard to do. I think it's a perfectly acceptable request considering the fact that the online store is down.

I'm staggered by the tone of Pete's replies - given the situation, I would expect someone to be a bit less defensive/confrontational. Given that this thread alone is over 20 pages along, I am surprised that the first time he bothered to post in ages was to berate someone for 'not going through the proper channels'. Oh the irony.

Telling people to not use debit cards to purchase goods via the internet in 2012 is nothing short of ridiculous, and is another example of trying to shift the blame away from Fun Pub. For the record, I used my Credit card, and my bank thankfully stopped over £1,000 worth of fraudulent transactions. Others weren't so lucky.

Pete, how much money do you think your company has cost your customers and their banks over the last month? How much worry and inconvenience? Your antiquated website essentially left the door open and allowed unencrypted data to be mined en masse. Unacceptable pal.

I work with risk management on a daily basis, and I can tell you that your organisation has completely failed to adequately load test your website. Had you conducted any cursory risk analysis, then this entire scenario could have been averted. The highest impact risk is always the security of your customer's data. Any number of mitigating actions could have salvaged this mess, but you guys did not do your homework.

Now you are dealing with the fallout; How you guys conduct yourselves now, will ultimately decide whether you continue to operate as a viable business. With this in mind, I suggest that you moderate your tone and listen to the concerns of your customers, without the attitude. If anyone should be annoyed, it is your customers; and in the main, they have been patient and understanding. I suggest you guys pay us the same courtesy.

Banjo-Tron wrote:I'm staggered by the tone of Pete's replies - given the situation, I would expect someone to be a bit less defensive/confrontational. Given that this thread alone is over 20 pages along, I am surprised that the first time he bothered to post in ages was to berate someone for 'not going through the proper channels'. Oh the irony.

Telling people to not use debit cards to purchase goods via the internet in 2012 is nothing short of ridiculous, and is another example of trying to shift the blame away from Fun Pub. For the record, I used my Credit card, and my bank thankfully stopped over £1,000 worth of fraudulent transactions. Others weren't so lucky.

Pete, how much money do you think your company has cost your customers and their banks over the last month? How much worry and inconvenience? Your antiquated website essentially left the door open and allowed unencrypted data to be mined en masse. Unacceptable pal.

I work with risk management on a daily basis, and I can tell you that your organisation has completely failed to adequately load test your website. Had you conducted any cursory risk analysis, then this entire scenario could have been averted. The highest impact risk is always the security of your customer's data. Any number of mitigating actions could have salvaged this mess, but you guys did not do your homework.

Now you are dealing with the fallout; How you guys conduct yourselves now, will ultimately decide whether you continue to operate as a viable business. With this in mind, I suggest that you moderate your tone and listen to the concerns of your customers, without the attitude. If anyone should be annoyed, it is your customers; and in the main, they have been patient and understanding. I suggest you guys pay us the same courtesy.

Banjo-Tron wrote:I'm staggered by the tone of Pete's replies - given the situation, I would expect someone to be a bit less defensive/confrontational.

I'm not the least bit surprised, honestly.

I was angered by it, no doubt, but not surprised. I can't blame him for being defensive, I think we all would, really. But confrontational? Yeah, not the best approach, all things considered.

Banjo-Tron wrote:Given that this thread alone is over 20 pages along, I am surprised that the first time he bothered to post in ages was to berate someone for 'not going through the proper channels'. Oh the irony.

Yeah... That whole handling it privately line IS sweeping it under the rug. Ballsy for him to say, all things considered. Proper channels? People did exactly that and look at what it's gotten them.

Banjo-Tron wrote:Telling people to not use debit cards to purchase goods via the internet in 2012 is nothing short of ridiculous, and is another example of trying to shift the blame away from Fun Pub.

I was stunned to read that. At least he's consistent. Yay! *facepalms*

Banjo-Tron wrote:I suggest you guys pay us the same courtesy.

I wouldn't hold your breath. Sad to say.

Autobot032 wrote:

Banjo-Tron wrote:Given that this thread alone is over 20 pages along, I am surprised that the first time he bothered to post in ages was to berate someone for 'not going through the proper channels'. Oh the irony.

Yeah... That whole handling it privately line IS sweeping it under the rug. Ballsy for him to say, all things considered. Proper channels? People did exactly that and look at what it's gotten them.

I feel like "going through the proper channels" has gotten us nowhere over the past 8 years. I have various legitimate comments and concerns that have been sent via email over the past few weeks, some of which were addressed while others were overlooked, and some were met with more explanations about why something has happened. Unfortunately, I feel I've been put into a corner where if I want to make sure something is addressed, I need to discuss it in public. You guys should know that there was a current situation where the username for their SQL database was exposed ... I can no longer assume that their programmer/developers took down the database that contains all of our information and can no longer be accessed publicly. I can no longer assume that best practices are being implemented.

My trust was destroyed when my credit card information was stolen, followed by my personal user information which will lead to identity theft (the whole credit card situation will pale in comparison to the inevitable identity thefts), and the realization that my wife's information was also stolen with all of this because I used her information for a 2nd Club account instead of mine, which I had to explain to her that she needed to change her account information on banking websites, etc.

Autobot032 wrote:

Banjo-Tron wrote:Telling people to not use debit cards to purchase goods via the internet in 2012 is nothing short of ridiculous, and is another example of trying to shift the blame away from Fun Pub.

I was stunned to read that. At least he's consistent. Yay! *facepalms*

You guys should read up on some of what was trying to be said about that. If you have credit cards and debit cards, you should probably use credit cards instead when making purchases online. The difference is the money on a credit card isn't technically yours, it's the bank's money (though since I run balances on three of my major cards it sure feels like it's my money). Money on a debit card comes out of your checking account that contains your money.

Here's some additional information about this ...

CreditCards.com wrote:"You don't use a debit card online," says Susan Tiffany, director of consumer periodicals for the Credit Union National Association. Since the debit card links directly to a checking account, "you have potential vulnerability there," she says.

Her reasoning: If you have problems with a purchase or the card number gets hijacked, a debit card is "vulnerable because it happens to be linked to an account," says Linda Foley, founder of the Identity Theft Resource Center. She also includes phone orders in this category.

The Federal Reserve's Regulation E (commonly dubbed Reg E), covers debit card transfers. It sets a consumer's liability for fraudulent purchases at $50, provided they notify the bank within two days of discovering that their card or card number has been stolen.

Most banks have additional voluntary policies that set their own customers' liability with debit cards at $0, says Nessa Feddis, vice president and senior counsel for the American Bankers Association.

But the protections don't relieve consumers of hassle: The prospect of trying to get money put back into their bank account, and the problems that a lower-than-expected balance can cause in terms of fees and refused checks or payments, make some online shoppers reach first for credit cards.

Read more: http://www.creditcards.com/credit-card- ... z1oXjJ7Clk
Compare credit cards here - CreditCards.com

As for the error message I was receiving the other day, bottom line is that I shouldn't be receiving an error message like that. TransformersClub.com is the production website that consumers use ... major changes should be implemented first in a local test environment offline or at a separate subdomain or IP address. Once all of the fixes/changes/modifications have been implemented, then the changes should be rolled out to the place where customers can utilize those changes. The production site, in the meantime, should have sections closed off or friendly error pages so that error messages that expose the SQL database username can't be viewed.

It appears our account information is back online. I was able to login again and could view all of my personal information.

https://www.transformersclub.com/members/index.cfm

Credit card, or debit card a person should not feel guilty for using either to pay for an item or items they want.

Now Pete, since I have had all this mess where the heck are my toys? I'm tired of the slow process of waiting. I have since ordered two items from HTS and they got here much quicker. Now why every year we wait so long for the club exclusive. It can't be a first come first serve basis.

I have been in countless other collectors clubs, some smaller, some larger, None of them take this long to send exclusives when you order. None. Hot Wheels Red Line Club even lets you know what is back ordered and what is not.

They don't wait for everyone else to order by the deadline, they have it ready. I used to get club exclusives in days of ordering. Here you just wonder "will I be next, maybe, who knows?"

This will be my last year. I'm done with the club.

bvzxa wrote:Credit card, or debit card a person should not feel guilty for using either to pay for an item or items they want.

Now Pete, since I have had all this mess where the heck are my toys? I'm tired of the slow process of waiting. I have since ordered two items from HTS and they got here much quicker. Now why every year we wait so long for the club exclusive. It can't be a first come first serve basis.

I have been in countless other collectors clubs, some smaller, some larger, None of them take this long to send exclusives when you order. None. Hot Wheels Red Line Club even lets you know what is back ordered and what is not.

They don't wait for everyone else to order by the deadline, they have it ready. I used to get club exclusives in days of ordering. Here you just wonder "will I be next, maybe, who knows?"

This will be my last year. I'm done with the club.

I am similarly frustrated. Two cards frauded, new cc charged for exclusives! No shipping notice. No reply to my information sent to the club to help them solve 'the problem'. Not even a confirmation of thank you, your information has helped.

It is frustrating, but the club has always been great at communicating their AWESOME products, less great once they've got you're money...

tigertracks 24 wrote:I am similarly frustrated. Two cards frauded, new cc charged for exclusives! No shipping notice. No reply to my information sent to the club to help them solve 'the problem'. Not even a confirmation of thank you, your information has helped.

It is frustrating, but the club has always been great at communicating their AWESOME products, less great once they've got you're money...

On the day the exclusives went up for pre-order, I quickly got my order in with no problems. I also got my order shipped to me much sooner than I expected.

I'm starting to think it was the greatest accomplishment of my entire life.

Delicon wrote:I'm starting to think it was the greatest accomplishment of my entire life.

20th May 2006?

Burn wrote:

Delicon wrote:I'm starting to think it was the greatest accomplishment of my entire life.

20th May 2006?

Sneaky Burn mentioning Delicon's wedding day...

I only mentioned a date, you pointed out what it was for.

the ONLY way to make yourselves heard is to close your accounts.
Stop debating this and use the only relevant tool in this kind of situation, your wallet.

Are TF collectors as a whole, so desperate for a repainted pair of generation wheeljacks that they will put up with this loss of personal data?

Many of you have mentioned that this is an e-commerce site without realizing the solution is within that simple statment.

TFCC is about making money, if enough of us close our accounts (as I did) then TFCC will start making real changes to keep themselves relevant in the collectors community.

as long as you are all still waiting with baited breath for these exclusives, they have no incentive to do more than the bare minimum to shut us all up.

CLOSE YOUR ACCOUNTS!

Sid Burn wrote:CLOSE YOUR ACCOUNTS!

How do you close an account for which was already pre-paid for a year?

If you're looking for any announcements to be made about their contract being ended or canceled, I wouldn't look for any announcements about that until after the conventions are completed. As an avid completionist of the Transformers brand, I shouldn't be punished for being a collector nor for trying to have my voice heard.

I think we're being heard loud and clear ... Hasbro appears to be listening. They've probably got their hands tied right not and I imagine situations like this are a corporate nightmare. I'm not certain what can be done until after BotCon and GIJoeCon, but after that I think anything is fair game ... especially depending on when Fun Publication's contract is up. If Hasbro renews the contract, then in my opinion they've condoned all of this to a certain degree. If they don't renew the contract, then we know that they wanted to cut the hassle and any losses/bad PR, and that they did hear us.

Devastattor; the latest victim of the Great FunPub Credit Hack of 2012.

What a -bleeping- hassle. I'm in Singapore this week for business and started getting all kinds of frantic calls from my wife about this. Having to do damage control while overseas has totally sucked.

This was my first foray into membership in the TFCC. It will definitely be my last.

DevastaTTor wrote:Devastattor; the latest victim of the Great FunPub Credit Hack of 2012.

What a -bleeping- hassle. I'm in Singapore this week for business and started getting all kinds of frantic calls from my wife about this. Having to do damage control while overseas has totally sucked.

This was my first foray into membership in the TFCC. It will definitely be my last.

That sucks and I'm sorry to hear, but why hadn't you already canceled the account with all the info you have been given on the matter? If anyone else has read this and is waiting it out, it's futile to do so. Do it now before you have to deal with fraudulent charges. It's not a matter of if, but rather when otherwise.