Sid Burn wrote:CLOSE YOUR ACCOUNTS!
How do you close an account for which was already pre-paid for a year?
they issued me a refund based on how many months I had left on my membership, $30 of my fee was returned to me. They put up no fight whatsoever.
This is the problem with these forums, all of you debate what hasbro thinks, what TFCC thinks etc etc, but its all based on nothing, thin bits of info taken from corporate style responses.
hasbro issued a safe, corporate response removing them from responsibility, TFCC has been issuing responses to cover their own asses as well.
the reason hasbro will renew TFCC as a license holder is based on their PROFITS! nothing more, if the data loss issue equals a loss in profits, they will weigh that against the overall profits of the club.
if you all continue your huffing and puffing over this, but then sit patiently waiting for your battlechargers and shattered glass repaints, I can assure you TFCC has little to no motivation to do anything but a simple mod of their existing site.
not sure why that is hard to understand, the license's Hasbro gives out on their products are a function of profitibility, nothing more.
TFCC knows as well as Hasbro does that nostalgia is a powerful sales tool, that is why we have seen TF exclusives moving from obscure characters who make a nice addition, to main characters that are needed to complete a line.
we should be insulted that the TFCC is so confident in holding us hostage with nostalgia that they can actually be combative about losing our data.
I am telling you all, as long as you follow the TF consumer treadmill like sheep, they have no reason to better their user experience, only close the hole they left on the site.
that site is going to continue looking like a reject from 2001, the shipping times from TFCC will continue to be slow, the customer support will continue to be aloof and the price for a few 'fanzines' and a toy will continue to be too high.
vote with your money, its the only thing that a business will hear. Do any of you actually think that TFCC cares about your inconvenience past the point that it hinders their cashflow via online revenue or botcon attendance?