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TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby Court Jester » Fri Mar 09, 2012 9:48 am

Motto: "This website sucks Hasbro's Dooky Stained Scrotum"
Sweatshops, identity theft, corporate greed and American job layoffs - and I'm still lining up to throw the last of my cash at 'em. I'm done with it. The juice ain't worth the squeeze. I won't even ask for a refund... just keep the change.
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby Sid Burn » Fri Mar 09, 2012 10:09 am

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Court Jester wrote:Sweatshops, identity theft, corporate greed and American job layoffs - and I'm still lining up to throw the last of my cash at 'em. I'm done with it. The juice ain't worth the squeeze. I won't even ask for a refund... just keep the change.


agreed, I asked for the membership to be cancelled and refunded to get my information wiped.

that is another reason I forgot to mention.
cancelling your account will force TFCC to wipe your info.

if you dont want any more hassles, cancel your account so your info is no longer on their site.
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby Tigertrack » Fri Mar 09, 2012 10:46 am

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Court Jester wrote:Sweatshops, identity theft, corporate greed and American job layoffs - and I'm still lining up to throw the last of my cash at 'em. I'm done with it. The juice ain't worth the squeeze. I won't even ask for a refund... just keep the change.


It's unfortunate that you still think the working conditions are of the 'sweatshop' variety when one made that claim, and HASBRO made clear that they do not have the poor working conditions that were alledged.

That's the problem with negative articles. The retractions are always on the last page...and the damage is done.
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby Seibertron » Fri Mar 09, 2012 11:23 am

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Weapon: Twin Shock-Concussion Missiles
Sid Burn wrote:
Court Jester wrote:Sweatshops, identity theft, corporate greed and American job layoffs - and I'm still lining up to throw the last of my cash at 'em. I'm done with it. The juice ain't worth the squeeze. I won't even ask for a refund... just keep the change.


agreed, I asked for the membership to be cancelled and refunded to get my information wiped.

that is another reason I forgot to mention.
cancelling your account will force TFCC to wipe your info.

if you dont want any more hassles, cancel your account so your info is no longer on their site.


It doesn't force them to wipe your info. My assumption is that all of the transactions are stored in a database, which they probably need for accounting purposes.
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby AutobotMR2 » Fri Mar 09, 2012 12:24 pm

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Well that's just wonderful, I'm pretty sure they thought about putting some sort of security software in place to protect this info....then they said "Eh, we will get to it later."
Looking to acquire a complete set of the G1 Insecticons (Bombshell, Kickback, and Shrapnel). They dont have to be MISB, have the cards. The TRU re-issues are fine too. The only person that can verify my buying status is CounterPunch as he is the only person I have purchased from.
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby Sid Burn » Fri Mar 09, 2012 1:14 pm

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Seibertron wrote:It doesn't force them to wipe your info. My assumption is that all of the transactions are stored in a database, which they probably need for accounting purposes.


I specifically asked Angie at funpub about this when I cancelled, she assured me that all data would be wiped from the site upon cancellation and refund of my membership. I will follow up on that but it really isnt the point.

I have yet to see anybody counter the idea that the best way to show TFCC your dissatisfaction is to close your accounts. I dont think some of you hardcore G3 collectors(not flaming, I am a hardcore G1 collector)want to acknowledge that doing the logical thing here might conflict with you purchasing a few exclusives.

You cant have it both ways, either you dump funpub, secure your personal data and show them that these recent events are unacceptable (thereby forcing them to make changes to save their business)

or

you can get your runamuck and runabout and continue to operate under the threat of data loss.

if you want to continue rewarding bad behaviour, that is your business.

but please dont assume hasbro is hearing us or that TFCC is trying to make things right, there has been no evidence of that other than some copy pasted politically correct statements from hasbro and TFCC.

and we all saw how quickly the funpub rep got combative.

if they REALLY wanted to correct the issue, they could have hired someone and had their site overhauled 10 times by now. The fact that the busted site is still up and partly functional shows a decided lack of response on their part.

they should have pulled the entire site and replaced it with a funpub logo graphic until they had the site redone.
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby chuckdawg1999 » Fri Mar 09, 2012 2:03 pm

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Food for thought. When Hasbro pulled the license from 3H FunPub was already in the picture since they were doing JoeCon. There isn't anyone in the picture now to take over for FunPub and more importantly, who would want to?
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby AutobotMR2 » Fri Mar 09, 2012 3:13 pm

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chuckdawg1999 wrote:Food for thought. When Hasbro pulled the license from 3H FunPub was already in the picture since they were doing JoeCon. There isn't anyone in the picture now to take over for FunPub and more importantly, who would want to?



Hence why this club is dead to me, no matter what the exclusive.
Looking to acquire a complete set of the G1 Insecticons (Bombshell, Kickback, and Shrapnel). They dont have to be MISB, have the cards. The TRU re-issues are fine too. The only person that can verify my buying status is CounterPunch as he is the only person I have purchased from.
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby Stormrider » Fri Mar 09, 2012 6:26 pm

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Seibertron wrote:
Sid Burn wrote:CLOSE YOUR ACCOUNTS!


How do you close an account for which was already pre-paid for a year?

If you're looking for any announcements to be made about their contract being ended or canceled, I wouldn't look for any announcements about that until after the conventions are completed. As an avid completionist of the Transformers brand, I shouldn't be punished for being a collector nor for trying to have my voice heard.

I think we're being heard loud and clear ... Hasbro appears to be listening. They've probably got their hands tied right not and I imagine situations like this are a corporate nightmare. I'm not certain what can be done until after BotCon and GIJoeCon, but after that I think anything is fair game ... especially depending on when Fun Publication's contract is up. If Hasbro renews the contract, then in my opinion they've condoned all of this to a certain degree. If they don't renew the contract, then we know that they wanted to cut the hassle and any losses/bad PR, and that they did hear us.



So it sounds like our best option if we are not satisfied is to write letter of complaints to Hasbro?
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby TransBat » Fri Mar 09, 2012 7:11 pm

I've been watching all of my funds like a hawk since Seibertron first alerted us to the issue, and found out this evening that I too am now another victim of the security breach. Keep close tabs on your funds everyone - the card in question (which has now been cancelled) was only used once when I went to my first/only BotCon in 2010 :(

I'm not looking to add any fuel to the fire here, as I'm just as appalled as the bulk of you are about how our security/information was handled. Just wanted to give everyone a heads up to still be diligent about watching their credit/debit cards, you could still end up a victim.
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby robofreak » Fri Mar 09, 2012 7:20 pm

TransBat wrote:I've been watching all of my funds like a hawk since Seibertron first alerted us to the issue, and found out this evening that I too am now another victim of the security breach. Keep close tabs on your funds everyone - the card in question (which has now been cancelled) was only used once when I went to my first/only BotCon in 2010 :(



Wait, are you sure that card was only used for Botcon 2010? If that's the case, then the breach in security has been going longer than just this incident.
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby TransBat » Fri Mar 09, 2012 7:27 pm

My apologies, I just went back and reviewed my records, and the cancelled card in question was actually used twice at the TransFormers Collectors Club, once for BotCon 2010, and then late April 2011 for 4 deluxe Generations figures that were on sale at the time. I believe it was mentioned (or was it surmised?) that the hackers potentially had access to all previous records, hence the recommendations to cancel any card used with the Club in general.
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby Seibertron » Sat Mar 10, 2012 1:03 am

Motto: "Tell my tale to those who ask. Tell it truly; the ill deeds along with the good, and let me be judged accordingly. The rest ... is silence."
Weapon: Twin Shock-Concussion Missiles
chuckdawg1999 wrote:Food for thought. When Hasbro pulled the license from 3H FunPub was already in the picture since they were doing JoeCon. There isn't anyone in the picture now to take over for FunPub and more importantly, who would want to?


CybertronCon is looking pretty good to me right about now. The people that are running that have been great to work with. They treat us with respect, present us with interview, photo, and press opportunities, get us into events as media, and seem to be doing what they should be doing with sites like Seibertron.com. You know ... actual public relations. Hopefully Hasbro is taking note.
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby Burn » Sat Mar 10, 2012 1:26 am

When FunPub got the licence, their tech was most likely up to date.

They just neglected to move with the times.
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby Seibertron » Sat Mar 10, 2012 1:34 am

Motto: "Tell my tale to those who ask. Tell it truly; the ill deeds along with the good, and let me be judged accordingly. The rest ... is silence."
Weapon: Twin Shock-Concussion Missiles
Burn wrote:When FunPub got the licence, their tech was most likely up to date.

They just neglected to move with the times.


You mean when they got the G.I. Joe license? :D
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby Burn » Sat Mar 10, 2012 1:54 am

Yeah well that's probably more accurate considering for the first five years when I was a member they had to process my credit card manually every time because their check out system had trouble with some foreign cards.
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby Oilspill » Sat Mar 10, 2012 4:23 am

My bank just detected fraudulent activity on my card last night, so be warned that if you thought the fraudsters hadn't got a hold of your card details, they probably have, they just may not have tried it yet.

I've regularly used this card all over the net for 5 years and never had a problem, then join TFCC a couple of months back and now it has been compromised.

I won't be rejoining unless they offer a more secure payment method like paypal.
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby chuckdawg1999 » Sat Mar 10, 2012 5:33 pm

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My check has cleared so I'm officially a member for 2012. Depending how things go this really might be my last year.
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby autobot_goldbug » Sat Mar 10, 2012 8:54 pm

Oilspill wrote:I won't be rejoining unless they offer a more secure payment method like paypal.


That isn't more secure though. I had someone from Australia pay me for some Transformers. However my payment ended up in Malaysia instead.

I hope everyone that gets fraudulent charges does contact Fun Pub and Hasbro.
Also it wouldn't hurt to file a complaint with the BBB.org.
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby Seibertron » Sat Mar 10, 2012 9:30 pm

Motto: "Tell my tale to those who ask. Tell it truly; the ill deeds along with the good, and let me be judged accordingly. The rest ... is silence."
Weapon: Twin Shock-Concussion Missiles
Do any of the following complaints though actually depict what has happened to us as consumers? Or rather ... which complaint best summarizes what has been your experience?

  • ---- Please Select the Nature of your Complaint --
  • Advertising Issues - An advertisement misrepresenting a product
  • Advertising Issues - An advertisement misrepresenting a service
  • Advertising Issues - A bait & switch advertisement
  • Advertising Issues - An advertising price the seller will not honor
  • Advertising Issues - An advertising term the seller will not honor
  • Advertising Issues - An advertisement that failed to disclose all conditions required to take advantage of an offer
  • Advertising Issues - An advertisement of a product that is not available
  • Advertising Issues - An advertisement of a service that is not available
  • Advertising Issues - An advertisement with unrealistic/unsubstantiated claims
  • Billing or Collection Issues - The company has failed to correct billing errors
  • Billing or Collection Issues - The company has processed an unauthorized credit card charges
  • Billing or Collection Issues - The company has processed an unauthorized bank debit
  • Billing or Collection Issues - The company has failed to provide itemized billing
  • Billing or Collection Issues - The company has failed to provide an explanation of charges
  • Billing or Collection Issues - The company has unethical collection practices
  • Contract Issues - The authenticity or validity of a contract is in question
  • Contract Issues - Work performed was outside the terms of the contract or agreement
  • Contract Issues - A failure to honor a contract or agreement
  • Contract Issues - Unauthorized changes to the contract or agreement
  • Customer Service Issues - Customer service failed to provide assistance
  • Customer Service Issues - The failure to respond to phone calls or written requests for assistance or support
  • Customer Service Issues - The inappropriate behavior by customer service personnel
  • Delivery Issues - The late delivery of products
  • Delivery Issues - The late delivery of services
  • Delivery Issues - The non-delivery of products
  • Delivery Issues - The non-delivery of services
  • Delivery Issues - A delivery regarding receipt of unordered products
  • Delivery Issues - A delivery regarding receipt of unordered services
  • Guarantee Or Warranty Issues - A failure to honor money-back guarantees
  • Guarantee Or Warranty Issues - A failure to honor service under the terms of warranties
  • Guarantee Or Warranty Issues - A dispute regarding the warranty coverage and/or terms
  • Guarantee Or Warranty Issues - The failure to provide a promised written warranty or guarantee
  • Product Issues - The product I purchased was defective
  • Refund / Exchange Issues - The company failed to honor their policy regarding refund, exchange or credit
  • Refund / Exchange Issues - The company failed to honor a verbal commitment to provide refunds, exchanges, or credit
  • Repair Issues - An improper or inferior repair
  • Repair Issues - An unreasonable or excessive delay in completing a repair
  • Repair Issues - An unauthorized repair
  • Repair Issues - The repairs resulted in additional damage
  • Repair Issues - The failure to provide an invoice or estimate for repair upon request
  • Repair Issues - The failure to honor a repair estimate or agreement
  • Repair Issues - The failure to honor an advaced request to return the parts
  • Sales Issues - A sales presentation that misrepresents the product
  • Sales Issues - A sales presentation that misrepresents the service
  • Sales Issues - A sales presentation with unethical sales practices
  • Sales Issues - A sales presentation with high pressure sales
  • Sales Issues - A sales presentation that had a verbal representation not consistent with the written agreement
  • Sales Issues - A sales presentation not consistent with the advertisement
  • Sales Issues - A sales presentation that failed to disclose key conditions of the offer
  • Sales Issues - A sales presentation that did not disclose complete pricing information
  • Service Issues - An improper or inferior service
  • Service Issues - An unreasonable or excessive delay in completing service
  • Service Issues - An unauthorized service
  • Service Issues - The services provided resulted in additional damage
  • Service Issues - The failure to provide an invoice or written estimate for service upon request
  • Service Issues - The failure to honor a service estimate or agreement
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby Banjo-Tron » Sun Mar 11, 2012 3:52 am

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1) Billing or Collection Issues - The company has unethical collection practices

It depends what is meant by 'collection' in this context, but you could argue that not making best effort to encrypt customer data falls under ethics

2)
Service Issues - An improper or inferior service


'Improper' because their service broke, 'inferior' because it is such an antiquated UI and Backend

3)
Service Issues - An unauthorized service


Not sure if this could be interpreted to include unauthorised transactions

Of these 3, I would go for number 2, as it seems to fit the best.
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby El Duque » Tue Mar 27, 2012 6:16 pm

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Fun Publications/TFCC have issued the following update regarding their recent security issues.

Image


Here is the latest update on the credit card security investigation.

The firm we have hired to analyze our former ecommerce server and software has preliminarily determined that we did incur a SQL injection code attack sometime before Christmas. Our ISP did have a commercial product installed that was supposed to defeat these types of attacks, but apparently it failed.

This allowed the hackers access to our order information. While it is still unknown exactly what data they were able to harvest (investigation continues) we need to assume that they were able to extract all of our order information. The security firm thinks that this attack has allowed the hackers to come back periodically and harvest more information. However, once the old server was taken out of service (around February 21st) there was nothing left for them to access.

Once this information was stolen, (no matter if it was back before Christmas) there is no time frame as to when the thieves may sell or try to use the information to purport credit card theft.

What does this mean to me?

We are asking again that anyone who has used a credit card in our old online systems in the past year (NOT THE NEW STORE) to get your card replaced immediately. If you have done this already, there is no action required on your part.

We apologize for the inconvenience, we know this whole thing is a pain, but it is better to replace the cards than have to deal with any issues that may result from this theft of data. Even though the amount of fraud has greatly declined, we are still receiving a customer report every few days of someone else (who hasn’t replaced their cards) getting hit. We strongly encourage you to take this step immediately if you have not done so already. Again, this DOES NOT pertain to any cards that have been used in the new store.

What is the plan?

We are still working on all of the issues and are several weeks away from a final resolution. Our new store is currently offline while we complete the entries and audit the data from the renewals we received last week. Just to reiterate, this new store is a totally different piece of software, at a totally different hosting site. There are hundreds of other retailers using this same software as it is hosted by the software creators.

We hope to have the store online and registration system back online sometime next week. When the store comes back online, we will be adding products slowly so it will take some time to have everything back in the store.

Thank you for your patience and support during this trying issue.

Brian
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby ubertenorman » Tue Mar 27, 2012 6:44 pm

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This is the kind of correspondance that should have happened a month ago.
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby triKlops » Tue Mar 27, 2012 6:54 pm

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agreed
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby Emperor Galvatron » Tue Mar 27, 2012 7:28 pm

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El Duque wrote:Fun Publications/TFCC have issued the following update regarding their recent security issues.

Image


Here is the latest update on the credit card security investigation.

The firm we have hired to analyze our former ecommerce server and software has preliminarily determined that we did incur a SQL injection code attack sometime before Christmas. Our ISP did have a commercial product installed that was supposed to defeat these types of attacks, but apparently it failed.

This allowed the hackers access to our order information. While it is still unknown exactly what data they were able to harvest (investigation continues) we need to assume that they were able to extract all of our order information. The security firm thinks that this attack has allowed the hackers to come back periodically and harvest more information. However, once the old server was taken out of service (around February 21st) there was nothing left for them to access.

Once this information was stolen, (no matter if it was back before Christmas) there is no time frame as to when the thieves may sell or try to use the information to purport credit card theft.

What does this mean to me?

We are asking again that anyone who has used a credit card in our old online systems in the past year (NOT THE NEW STORE) to get your card replaced immediately. If you have done this already, there is no action required on your part.

We apologize for the inconvenience, we know this whole thing is a pain, but it is better to replace the cards than have to deal with any issues that may result from this theft of data. Even though the amount of fraud has greatly declined, we are still receiving a customer report every few days of someone else (who hasn’t replaced their cards) getting hit. We strongly encourage you to take this step immediately if you have not done so already. Again, this DOES NOT pertain to any cards that have been used in the new store.

What is the plan?

We are still working on all of the issues and are several weeks away from a final resolution. Our new store is currently offline while we complete the entries and audit the data from the renewals we received last week. Just to reiterate, this new store is a totally different piece of software, at a totally different hosting site. There are hundreds of other retailers using this same software as it is hosted by the software creators.

We hope to have the store online and registration system back online sometime next week. When the store comes back online, we will be adding products slowly so it will take some time to have everything back in the store.

Thank you for your patience and support during this trying issue.

Brian


So if they have all of our order information, they also have our names, ages, addresses, etc that was stored on their site.

Well, that's just peachy.

Hey, cancel your credit cards, never mind the identity theft potential. Disregard the man behind the curtain. :HEADHURTS:
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Transformers Podcast: Twincast / Podcast #98 - Combiner Wars
Twincast / Podcast #98:
"Combiner Wars"
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Posted: Thursday, August 14th, 2014