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TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby Court Jester » Tue Mar 27, 2012 8:08 pm

=;
I thought it was going to be something about how they're going to make it up to their members.
Surprised to read them attempting to garner sympathy... again. The fans should come first.

We know their security failed; even they do. What do they expect from this press release, a pat on the shoulder? No, a trust has been broken. How about doing something small like calling up their artists and requesting an emergency 2-page comic based on the Run Bros - and sending the comic to its members via PDF? You know, something...

It's about the effort put into things (based on the hobby) that show you care more about your consumer base than to send out pointless emails that attempt to quell legal action. Report on the issue when the issue is resolved.

Until then, make me feel the membership is more than just a $60 toy and its $40 "freebie" companion - cuz right now, that's the reality.
Court Jester

Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby GetRightRobot » Tue Mar 27, 2012 8:34 pm

Motto: "Surf in the Summer, Collect in the Winter."
Weapon: Neptune Sword
All well and good guys. Goodluck to you in the future. Personally, I will be shopping from scalpers. Less risk, more cost....and...I can live with that. :D
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby Seibertron » Tue Mar 27, 2012 11:24 pm

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Weapon: Twin Shock-Concussion Missiles
Stormrider wrote:I am not happy for several reasons. How could their security fail and no one noticed it for several months? I still think they are still down playing the threat. The thieves may have had access to our addresses and DOB. They really should be telling people watch your credit reports like a hawk. Fraudulent charges on your credit card are easy to spot. Identity theft and new credit cards that get opened fraudulently in your name using your stolen DOB is not so easy to spot.


Just offering my opinion from someone who's got a lot of experience with this ...

Imagine SQL injections are similar to a computer virus of some sort ... you usually don't know if your computer has a virus, you usually don't know that someone is taking advantages of SQL injections until after something bad happens. In one scenario, someone finds a weakness in the site's code by manipulating the URL where variables are being passed (such as a transaction ID, a user ID, a store order ID, etc.). They are able to insert a malicious command into the code because the programmer didn't verify that the variable was an integer or didn't include various characters that shouldn't be passed to the query. I know how to prevent it in my code, but I might not be able to best explain in layman's terms.

Wikipedia has a great explanation / summary ...

(I've always said "see-kwell" for SQL, but it is often pronounced by it's letters S-Q-L)

An SQL injection is often used to attack the security of a website by inputting SQL statements in a web form to get a poorly designed website to perform operations on the database (often to dump the database content to the attacker) other than the usual operations as intended by the designer. SQL injection is a code injection technique that exploits a security vulnerability in a website's software. The vulnerability happens when user input is either incorrectly filtered for string literal escape characters embedded in SQL statements or user input is not strongly typed and unexpectedly executed. SQL commands are thus injected from the web form into the database of an application (like queries) to change the database content or dump the database information like credit card or passwords to the attacker. SQL injection is mostly known as an attack vector for websites but can be used to attack any type of SQL database.


Wikipedia's article can be found at http://en.wikipedia.org/wiki/Sql_injection
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby Seibertron » Wed Mar 28, 2012 1:27 am

Motto: "Tell my tale to those who ask. Tell it truly; the ill deeds along with the good, and let me be judged accordingly. The rest ... is silence."
Weapon: Twin Shock-Concussion Missiles
Stormrider wrote:Ryan, or others that deal with website design - isn't mandatory for companies nowadays to properly store credit card numbers?


Not at all. It's best practice for companies not to store credit card information such as the card number and CID, but there's nothing to mandate that. Just best practices. Kind of like it's best practice to look both ways before crossing the street but there isn't a law per se about it, not at least to my knowledge.
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby zodconvoy » Wed Mar 28, 2012 10:10 am

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Seibertron wrote:
Stormrider wrote:Ryan, or others that deal with website design - isn't mandatory for companies nowadays to properly store credit card numbers?


Not at all. It's best practice for companies not to store credit card information such as the card number and CID, but there's nothing to mandate that. Just best practices. Kind of like it's best practice to look both ways before crossing the street but there isn't a law per se about it, not at least to my knowledge.


Looking both ways is not a law. The best way to tell is that every person hit by a car isn't counter sued for damage to the vehicle due to pedestrian negligence. Someone getting hit by a car also would not be covered by most insurance (auto or medical) until a legal determination of guilt has been given.

My grandfather and uncle were/are lawyers and it was explained to me this way: "if people aren't sued, ticketed, or arrested for it everyday, it's not against the law."

And my mom worked for Blue Cross (higher than midway up the corporate ladder) so common table talk was how insurance companies screw you and I know from experience that when you get hit by a car, you're covered! :lol:
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby Firebird » Wed Mar 28, 2012 11:15 am

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Thanks for posting the email message!

I haven't been a club member since 2008. I got both of my credit cards that I used previously with the club (for botcon registration and buying club toys from their website) hit with fraud charges last month. If it wasn't for you guys posting the news and the site members that I follow on twitter, I wouldn't have ever known why I had the fraud charges.

It's too bad Fun Pub isn't sending these emails to their previous members too...
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby GetRightRobot » Wed Mar 28, 2012 11:43 am

Motto: "Surf in the Summer, Collect in the Winter."
Weapon: Neptune Sword
Firebird wrote:Thanks for posting the email message!

I haven't been a club member since 2008. I got both of my credit cards that I used previously with the club (for botcon registration and buying club toys from their website) hit with fraud charges last month. If it wasn't for you guys posting the news and the site members that I follow on twitter, I wouldn't have ever known why I had the fraud charges.

It's too bad Fun Pub isn't sending these emails to their previous members too...


Don't feel bad, I am a member and hardly get their emails. You make a valid point though, regarding previous members.
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby Rated X » Wed Mar 28, 2012 10:45 pm

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Weapon: Saw-Edged Pincer
Funny s**t my one of my cards got hit today. So I had the charge removed and cancelled both of my cards. I get e-mail alerts from my bank for possible fraud charges so I got this dealt with real quick. Im gonna have a new card in the mail by Friday, it's all good life goes on. I dont blame TFCC, s**t happens. Just dont let it happen again. >:oP
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby joevill » Thu Mar 29, 2012 11:25 pm

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Weapon: Sword
Seibertron wrote:
Stormrider wrote:I am not happy for several reasons. How could their security fail and no one noticed it for several months? I still think they are still down playing the threat. The thieves may have had access to our addresses and DOB. They really should be telling people watch your credit reports like a hawk. Fraudulent charges on your credit card are easy to spot. Identity theft and new credit cards that get opened fraudulently in your name using your stolen DOB is not so easy to spot.


Just offering my opinion from someone who's got a lot of experience with this ...

Imagine SQL injections are similar to a computer virus of some sort ... you usually don't know if your computer has a virus, you usually don't know that someone is taking advantages of SQL injections until after something bad happens. In one scenario, someone finds a weakness in the site's code by manipulating the URL where variables are being passed (such as a transaction ID, a user ID, a store order ID, etc.). They are able to insert a malicious command into the code because the programmer didn't verify that the variable was an integer or didn't include various characters that shouldn't be passed to the query. I know how to prevent it in my code, but I might not be able to best explain in layman's terms.

Wikipedia has a great explanation / summary ...

(I've always said "see-kwell" for SQL, but it is often pronounced by it's letters S-Q-L)

An SQL injection is often used to attack the security of a website by inputting SQL statements in a web form to get a poorly designed website to perform operations on the database (often to dump the database content to the attacker) other than the usual operations as intended by the designer. SQL injection is a code injection technique that exploits a security vulnerability in a website's software. The vulnerability happens when user input is either incorrectly filtered for string literal escape characters embedded in SQL statements or user input is not strongly typed and unexpectedly executed. SQL commands are thus injected from the web form into the database of an application (like queries) to change the database content or dump the database information like credit card or passwords to the attacker. SQL injection is mostly known as an attack vector for websites but can be used to attack any type of SQL database.


Wikipedia's article can be found at http://en.wikipedia.org/wiki/Sql_injection


The key word in that poorly designed Wikipedia article is a poorly designed website.
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby El Duque » Sun Apr 01, 2012 8:03 pm

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Hello all!

This is coming from our new store software to all active members. We have been transferring and cleaning up data in order to use our new system. We want to have one more set of eyes to look at your addresses, and that's you!

Please go to this link and log in using the email address this email came to, and your old club password (unless you have changed it in the new store).

As we continue to bring up new systems and software, this will remain your membership log in and password. You may change either at anytime by logging in. However, each membership you have must have a unique email address as that will be your log in from here forward. If you don't know your password, use the retrieval link and then log in and change it.

After you log in, please check all of the tabs and make sure your information is accurate. You will have until Tuesday at 5 pm central time to make any changes to your address(es). After that time we will lock the files and create the mailing lists for this year's membership figure and your April issue. Your April issue will run about 2 weeks late. Next month, we should be back on our regular schedule.

We have limited the access in this first implementation of the club store. There are still some issues we have to work out this week before we put product in. We want to make sure all of the data is correct before we move forward.

If you have more than one membership and have trouble getting into your second account or if you have accounts in both clubs, please contact customer service and we will assist you. It is more efficient for you to email us. Don't reply to this email, use the links on the bottom of all of our pages.

In addition, approximately 150 of you will expire this next week (check your Bill Date in your profile). The new system automatically renews you on your billing anniversary provided you have a valid credit card on file. If you don't want to leave it on file, you can come back after it is billed (you can see the charge in your account) and delete it.

Thanks for your support and help!

Brian
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby VinKlem » Sun Apr 01, 2012 8:35 pm

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Weapon: Twin Cryo-Blasters
someone please help!!!!!!!! i'm about to sanp out :-x sooo i just logged into the "new club" and my purchase history shows my club registration but no "over-run" WTF!!!!!!!! I clearly ordered him have my email conformation and order number, just waiting on him. i'f i get **** out of this i'll march right up to hasbro or fanspub or both if i have to and raise hell untill i get my battle chargers :CON:
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby Mkall » Sun Apr 01, 2012 8:40 pm

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VinKlem wrote:someone please help!!!!!!!! i'm about to sanp out :-x sooo i just logged into the "new club" and my purchase history shows my club registration but no "over-run" WTF!!!!!!!! I clearly ordered him have my email conformation and order number, just waiting on him. i'f i get **** out of this i'll march right up to hasbro or fanspub or both if i have to and raise hell untill i get my battle chargers :CON:

It showed the same for me, and I got my Over-Run and SG Drift, so I suspect you'll be ok. You can always call them and confirm though.
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby VinKlem » Sun Apr 01, 2012 8:42 pm

Motto: "All shall fall and i shall stand."
Weapon: Twin Cryo-Blasters
Mkall wrote:
VinKlem wrote:someone please help!!!!!!!! i'm about to sanp out :-x sooo i just logged into the "new club" and my purchase history shows my club registration but no "over-run" WTF!!!!!!!! I clearly ordered him have my email conformation and order number, just waiting on him. i'f i get **** out of this i'll march right up to hasbro or fanspub or both if i have to and raise hell untill i get my battle chargers :CON:

It showed the same for me, and I got my Over-Run and SG Drift, so I suspect you'll be ok. You can always call them and confirm though.


Bah-weep-Graaaaagnah wheep mini bong, many thank yous my fellow cybertronian. you have eased my woes :KREMZEEK:
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby Burn » Sun Apr 01, 2012 9:25 pm

So I renewed my account. Got the confirmation.

Couldn't remember what my old registration was so I requested my password, lo and behold my email doesn't exist.

:roll:
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby DMSL » Mon Apr 02, 2012 9:45 am

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I paid up till September and i'm not renewing unless i can pay with something other than a credit card. I was victim of those damn hackers and lost 111 and 50 euro due to their crap system being so full of holes.
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby Seibertron » Mon Apr 02, 2012 10:27 am

Motto: "Tell my tale to those who ask. Tell it truly; the ill deeds along with the good, and let me be judged accordingly. The rest ... is silence."
Weapon: Twin Shock-Concussion Missiles
DMSL wrote:I paid up till September and i'm not renewing unless i can pay with something other than a credit card. I was victim of those damn hackers and lost 111 and 50 euro due to their crap system being so full of holes.


Did you contact your bank or credit card company? They should be able to reverse the charges and send you a new number for your card(s).
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Re: TF Community Warning: Check your Credit and Debit Card accounts for recent fraudulent activity

Postby Delicon » Tue Apr 03, 2012 9:31 am

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GetRightRobot wrote:Don't feel bad, I am a member and hardly get their emails. You make a valid point though, regarding previous members.


Check your spam folders. I know it's ironic, but that's where a lot of their e-mails end up going to.
datguy86 wrote:This is the second TFCC toy named after a vibrator, yes?
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