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I don't generally buy Transformers online but I have ordered a dozen or so things from BBTS since I discovered them last year (through Amazon, funnily enough). Don't have any complaints with them, but I did notice that an MP I was considering placing a pre-order on costs the same on BBTS as it does on TF Source.

Having never ordered from TF Source I don't know anything about them or their services. So... if anyone has personal experience with TF Source and doesn't mind sharing, that'd be awesome.

I usually go with BBTS. Mainly because you pay for pre-orders when they arrive, giving you some time to mull over a purchase and, possibly, to change your mind afterwards. and familiarity breeds habit, so there you go.

Although I am annoyed when they immediately mark up their wares (usually by $10) due to popularity. I know it's fair and all, but I'm not a fan of such cash grabs, especially when I'm buying such expensive things from them (and I'm thinking of Herc with this).

TF Source has treated me well. The only reason I have to be leery with them is because of that Shadow Scyther mess. That wasn't cool, but it won't dissuade me from doing further business with them.

I'm a BBTS fanboy. I use them primarily for their Pile of Loot feature and that you don't have to pay up front for preorders and can cancel them at any time. Their customer service is pretty good, usually responding within 48 hours or so of a query or quandry.

I've used TF Source only with individual purchases that aren't available elsewhere. While I've had no problem with them, I've heard stories that if you wrong them in the slightest way (i.e. want to cancel a preorder, or complain about shipping) they will burn you as a customer.

I would suggest BBTS, but I'm quite biased.

BBTS is what I use. POL wins. I only use TFSource when I can't find something obscure on BBTS, ToyArena or eBay.

To echo much of what has been said, I tend to favor BBTS (at least at first). However, more recently I have been splitting almost equally between BBTS and TF Source.

To be clear, you can also choose to pay later at TFSource for preorders. I did so very recently for my MP-13 Soundwave. One thing TFSource does better is the free shipping on orders over $150 and since MP Soundwave is $169 (same at BBTS) it was better to go with TFSource for the free shipping. I also picked up AM-12 Breakdown from TFSource while he was sold out on BBTS. I even preordered the Silas verson from TFSource while he was still sold out on BBTS too.

However, I buy all of other non-TF stuff from BBTS. Customer service has been great for both. I had a preorder question about MP Soundwave and asked TFSource and BBTS the same question on the same day. They both responded 1 day later.

So, it's really a wash because their prices are usually the same. But if you're spending over the $150 mark, I'd go with TFSource for free shipping! I love them both.

I've been staying BBTS just because I have been collecting across lines.
However I'm more focused on MP's and 3rd party stuff, so I frequent TFsource now, probably gonna spend some serious dough with them this month.

They are both equally good in my opinion. BBTS with their pol that you can cancel and TFSource with their free shipping. But I find myself spending most of my time with robot kingdom. While their site sucks and you have to pay for preorders upfront I find that their prices are the lowest even after shipping on a lot of products (although less so in recent months) they ship from hongkong but shipping is still very fast and customer service is awesome. Still when all is said and done I go for the best deals.. This hobby is too expensive not to.

mooncake623 wrote:They are both equally good in my opinion. BBTS with their pol that you can cancel and TFSource with their free shipping. But I find myself spending most of my time with robot kingdom. While their site sucks and you have to pay for preorders upfront I find that their prices are the lowest even after shipping on a lot of products (although less so in recent months) they ship from hongkong but shipping is still very fast and customer service is awesome. Still when all is said and done I go for the best deals.. This hobby is too expensive not to.

I very rarely use RK. They, much like TFSource, are a site I only use on occasions where I'm looking for something rare and they're the only ones who have it. With the POL, by the time I ship, the cost for shipping isn't too bad. I generally wait until I have a minimum of $500, but usually closer to $1000 worth of stuff piled up before I click the 'Ship My Loot' button.

I very rarely use RK. They, much like TFSource, are a site I only use on occasions where I'm looking for something rare and they're the only ones who have it. With the POL, by the time I ship, the cost for shipping isn't too bad. I generally wait until I have a minimum of $500, but usually closer to $1000 worth of stuff piled up before I click the 'Ship My Loot' button.

Ive actually never taken advantage of this feature (I usually ship rigth away). Hey I have a question if you don't ship a preorder once it's in stock do they charge you when item is instock? Or when you decide to ship your pol? I can't imagine you would want to pay for preorders that's in stock and wait months to build up to save on shipping right? I was never clear on that. I also assume you can't cancel your pol item once it's instock correct? Hmmm...

BBTS for a wider selection and PoL
TFSource for new Loyalty Program and often better price
although Captured Prey has been getting much more business from me recently; great prices and excellent customer service

BBTS wins in every way except for shipping.

With TFSource, I can order on a Friday, shipped on Saturday and it will be delivered at my house on Monday.

With BBTS, I order on Thursday, Friday it says paid, Saturday is still paid, Monday is still paid, Tuesday it's waiting to enter the warehouse, Wednesday it gets in the warehouse, Thursday is still the in warehouse. Friday it finally ships.

Thanks for the feedback guys! And to anyone who wants to / will leave one later.

I'll probably end up sticking with BBTS with pre-orders and give TF Source a shot at a later date with item(s) they have in-stock.

LOST Cybertronian wrote:With BBTS, I order on Thursday, Friday it says paid, Saturday is still paid, Monday is still paid, Tuesday it's waiting to enter the warehouse, Wednesday it gets in the warehouse, Thursday is still the in warehouse. Friday it finally ships.

Lol. Yeah. I think I've only had my POL shipped out within 48 hours once.

mooncake623 wrote:Ive actually never taken advantage of this feature (I usually ship rigth away). Hey I have a question if you don't ship a preorder once it's in stock do they charge you when item is instock? Or when you decide to ship your pol? I can't imagine you would want to pay for preorders that's in stock and wait months to build up to save on shipping right? I was never clear on that. I also assume you can't cancel your pol item once it's instock correct? Hmmm...

BBTS charges you as soon as your pre-order gets in. The POL is basically your already-paid-for shopping cart and pre-orders don't get added to it until they arrive (I assume they run things that way so they don't have to go through the hassle of reimbursing everyone if the item gets canceled). The feature really just allows you to compile items over time so you can save on shipping if you're a frequent shopper. On average I've found they tack on $1 for each additional item added to the POL. But I'll admit I've never had more than 4 voyager-like sized objects in a single POL.

I don't mind paying for each item separately, to be honest. I think it's nicer than getting smacked with one big bill at the end.

Can't comment on canceling a POL though since I've never done that.

I'm less than impressed with both, right now.

I'm trying to sell them some of my collection, first offer wasn't too bad, but when I added more figures to the list of items, it was like a monkey doing a math problem. And it took them FOREVER to get back to me. (I'll be fair, though... Curt did get back to me within a somewhat reasonable time frame. BBTS took NINE days. NINE, dammit!) Both are kinda lowballin' me. Granted, they're not the greatest figures (value wise, I mean, the market's droppin' out...) but lowballed fo' sho'.

Shipping... BBTS is iffy. Sometimes, they'll send an item out in ridiculously fast time frame. Other times, they'll sit and sit and sit and sit. My first time out with TFSource...they were slow. They took a vaycay for a holiday, plus one of their staff was out, plus they were hit with preorders of the item I ordered. Now, they did get it to me, and they did answer my questions, and I was jerkish, but no communication up front...kinda bothered me. Fortunately, they did at least answer and were honest.

Speaking of communication...
TFSource finally answered everything I've thrown their way. BBTS has actually ignored me a time or two. I used to say BBTS was the shiznit. Now, I'm thinking they're more shi...

BBTS does give you the POL option, which is nice. They also work with you on preorders, unlike TFSource. (I hear Curt and crew can be vicious about 'em...)

I know it wasn't listed on the list of options, but Ehobbybaseshop (our newest sponsor) REALLY impressed me. They packed well, they picked a pristine figure (box and all), and they kept to their schedule, right down to the hour. Their communication (even with language barrier) was top notch. They impressed me so much, I will do more business with them, even though it's import. I bought PRID Dreadwing off of them, which was pricy, I don't deny, but they got it to me faster than it would've been if I had ordered off of BBTS. TFSource wasn't even going to carry it! Ehobbybaseshop even accommodated me on an ordering problem I was having with eBay. They were patient and nice. I can't tell you how impressed I am. Robotkingdom? Hah. Bleh. BBTS? Meh. TFSource? Iffy.

BBTS is probably my go to because their figure replacement is ridiculously awesome. Usually all problems of that nature, they'll bend over backwards to fix. I'm just saddened that they've become so big that they lost that personal connection. In the past, you felt like a customer with a face and name, now you just feel like a number, waiting your turn.

TFSource does have the collector in mind, and they do finally follow through, so I'm more impressed with them than BBTS at this point, in many ways.

I've never shopped with TF Source, they do make great Transformers reviews on YouTube though. (Free shipping doesn't apply when you're overseas, so I see no reason to shop with them as their prices are on par or slightly more expensive than BBTS)

Internationally I've really only dealt with:
BBTS
Robotkingdom and find both have been fantastic thus far
& 100% + feedback eBay sellers.

I've checked out ehobbybase and found them to be on par or dearer than RobotKingdom, so I'll stick with the latter. If it ain't broken, why fix it?

BBTS, hands down. Their service is awesome, IMO. Even when it's my fault, they are great on handling the issue(s), and their response time for me has always been excellent. Even my wife picks stuff up for me from them before she looks anywhere else.

I use BBTS for hot (Non-Japanese) preorders or (again, Non-Japanese) Exclusives. I use Robotkingdom for anything Japanese, since they're much better at keeping stock of Japanese items than BBTS (I was able to buy Breakdown and Swerve the day they came in stock. Didn't have to preorder!). I NEVER preorder from Robotkingdom (you can't cancel and get your money back), since there is no need. On the off chance that things ARE sold out, I got to trusted sellers on eBay.

I prefer BBTS, but use both. Depends on what I want and which has store has it in stock.

I am surprised that people have had trouble with BBTS's shipping. I get stuff from them 3 business days after I order it, without fail. I only order from them. I know I am paying a little more to go through them, but I am willing to pay for it knowing that I will get exactly what I want.

I usually don't use the POL because I am too excited to wait for an item I ordered. It is a nice option to have though.

The only time BBTS takes longer than a few days is when my order is very large. I expect grabbing everything from their warehouse and wrapping it up carefully and boxing it takes time, particularly when the stuff I have piled up is from a wide range of lines and years, some MIB, some loose etc. I'm patient with it though and don't mind the wait. The very nature of the POL has taught me to be patient (otherwise I'd end up clicking 'Ship my loot now' all too soon ).