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TFCC Subscription Service Details Revealed

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Re: TFCC Subscription Service Details Revealed

Postby KNM2012 » Sat Aug 18, 2012 7:38 pm

Burn wrote:Simple solution ... stop supporting the club. >:oP

DONE! Then again... My return to collecting Transformers has me currently sticking with Takara Tomy. >:oP

Besides Burn, don't you think by now that Hasbro would be smart and listen to the fans? Much less offer reissues of their figures in series specific boxes for both fans who missed the originals and those who will buy them even if they own the TFCC originals? :???:
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Re: TFCC Subscription Service Details Revealed

Postby SW's SilverHammer » Sat Aug 18, 2012 7:51 pm

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KUMA-NIN Maximus wrote:Besides Burn, don't you think by now that Hasbro would be smart and listen to the fans? Much less offer reissues of their figures in series specific boxes for both fans who missed the originals and those who will buy them even if they own the TFCC originals? :???:


:-? I know you're asking Burn, However I think your giving Hasbro way too much credit there.
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Re: TFCC Subscription Service Details Revealed

Postby Burn » Sat Aug 18, 2012 7:55 pm

Why is Hasbro even coming into this? It's TFCC. Hasbro have granted them the license. That's all. Hasbro don't dictate to them how to run their business.
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Re: TFCC Subscription Service Details Revealed

Postby gavinfuzzy » Sat Aug 18, 2012 8:33 pm

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Mkall wrote:
Gauntlet101010 wrote:What I don't understand is the timing and the limited time offer. There's a huge con going on this month that I'm going to. I budgeted for THAT. I'm not sure paying $300 for this right on the heels of that is a fantastic idea. I didn't expect such a limited time offer to come from TFCC.

They need to give the Chinese factories concrete production numbers if they want to meet their estimated ship date of January.



I'll be checking Tabao regularly now... Someone please steal some or something. Tabao's heck of alot cheaper than TFCC... there are still some botcons on there... :lol:
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Re: TFCC Subscription Service Details Revealed

Postby NamelessOne » Sat Aug 18, 2012 8:53 pm

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Burn wrote:
hmmmm ... let's see ... store member credit card details on unsecured server, have someone steal said credit card details, deny at first before admitting it and upgrading to a more modern system which requires international members to provide photo i.d.

I'm going to go out on a limb here and say that the answer to your question is in fact, they have no idea what they're really doing and are making it up as they go along.


Gotta add here that them asking for photocopies of photo ID AND their credit card for international customers isn't new - its old.... And means, paperwork wise, they haven't got any physical security bar the employees discretion with what gets done after this 'validation' process - they asked me to do it last Summer when I signed up in advance of 2012s exclusives, Runabout/Runamuck, *before* the ID theft issues....

Which means that, apart from some encryption services at the checkout, they've done f@ck all since the last go around.

Does BBTS, TFSource, HLJ, or any other retailer for that matter have full copies, back and front of your passport, drivers license, and, best of all, the very creditcard you use to buys stuff off the Internet?!?

It's more and more clear that TFCC hasn't changed how they do business since last time around...they're merely sorry they got caught.

I'm another one who will, from now on, refuse to deal with them directly, that's for sure..
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Re: TFCC Subscription Service Details Revealed

Postby Burn » Sun Aug 19, 2012 12:06 am

NaM3L3sS wrote:Gotta add here that them asking for photocopies of photo ID AND their credit card for international customers isn't new - its old.... And means, paperwork wise, they haven't got any physical security bar the employees discretion with what gets done after this 'validation' process - they asked me to do it last Summer when I signed up in advance of 2012s exclusives, Runabout/Runamuck, *before* the ID theft issues....


So let's try to work out what's going on here.

I was a member for the first five years of the club so I could get that lame arsed combiner. Once I got it I didn't rejoin until this year when I wanted Runabout/Runamuck.

At no point did they ever ask me for I.D.

I'm also Australian.

Over to you NaM3L3sS. Do you have any of that in common? Perhaps it's a regulation with your country or with new members?

Does BBTS, TFSource, HLJ, or any other retailer for that matter have full copies, back and front of your passport, drivers license, and, best of all, the very creditcard you use to buys stuff off the Internet?!?


Speaking of years of experience with HLJ, they've never once asked for any of that. When I first joined them, I gave them my credit card details. When I had to update my credit card, I provided the new details. Never once did I have to prove my identity.
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Re: TFCC Subscription Service Details Revealed

Postby NamelessOne » Sun Aug 19, 2012 8:50 am

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No problem Burn, to clarify:

When I joined TFCC in mid 2011, I used a credit card that would be due to expire at the *end* of that year, so I had to fax in a copy of said card, and photo ID (passport).

When I went to order Over-Run and SG Drift at the end of January this year, as I had added my renewed card details (note, the card that I began my membership with had since expired), I was asked to provide the same details again (same ID, new credit card) -

Looking back through my emails from them, I've included the text verbatim from their emails - due to your length of concurrent membership, this may be different from older members, or you may have a check / bank transfer in place, I am unsure of how it differs with Australian members ;)

"INTERNATIONAL ORDERS
Fun Publications, Inc. realizes that collectibles have worldwide appeal. We ship anywhere that the United States Postal Service or FedEx delivers. However, there are restrictions. Upon your first order, you will need to fax us a copy of your credit card, front and back as well as photo identification, which shows your signature to 817-448-9843. If a credit card transaction is made through our site without the fax confirmation of your identity, we reserve the right to CANCEL THE ORDER."

My membership lapsed in June (as the card I had last used on file with them had been terminated due to irregular charges as a direct result of the security breach at FunPub earlier this year).

As my membership didn't even cover anything of any worth (since they swapped portals, you didn't even get access to the Members Area that had content in it), and due to the breach itself, I happily let it lapse, as there had not been any firm news at that point on how, or when, the subscription service would work.

Idly looking at the cost details when announced this weekend, I noted that I would have to renew membership to apply for the subscription package ( this was before the service went 'live' as it were) -

I went to renew by clicking the 'renew' link on their main page, and was brought through the steps of renewal, and noted, before I added my (as far as FunPub is concerned, 'new') card payment details were required - that I would have to go through the whole 'photocopy, fax, validate' procedure again....

At which point, realising that nothing (past encryption of the e-data) has changed with them since the breach - they still require international subscribers to fax in a copy of the requested card and ID info - meaning that they are still requesting a copy of my full credit card number, expiry date, and security code on the back....

Even staff at banks and online payment systems (such as PayPal, Amazon, etc) do not have access to these numbers - they only see the last 4 digits of your card number (something I learned both at college, and was made aware of again when following up on the bogus transactions tried at the start of Feb with my bank) -

I'm aware of how 'faxed' records can be stored electronically, but the fact remains that they still require photographic proof, stored somewhere in their possession, of my full credit card details.

As often quoted by other posters on this, and other threads in relation to anything security related:

'Fool me once, shame on you.
Fool me twice...'...

The (lack) of thinking on their part at every new announcement just staggers me - they are literally like a puppy that pees the rug, is admonished for it, then continues to pee the rug....
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Re: TFCC Subscription Service Details Revealed

Postby njb902 » Sun Aug 19, 2012 9:01 am

I agree with ya, it's kinda scary how people can defraud you online. add that to the apparent lack of credible online security, I mean how often do we hear of huge companies/organizations losing hundreds of thousands of people's personal info to hackers?
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Re: TFCC Subscription Service Details Revealed

Postby Burn » Mon Aug 20, 2012 2:13 pm

Still makes no sense to me NaM3L3sS!

When I renewed this year AFTER the credit card debacle, I chose to use a pre-paid Visa card so that if they were stolen again, good luck getting money from a card that has none on it!

I also changed my address. But NEVER did I have to provide any of the details that you did.

I know prior to the debacle I could never use their online system, something about not being able to process credit cards from Australia. So I had to do it manually for FIVE YEARS. Send multiple e-mails with my credit card details split up between them.

After five years I would have thought they'd improved their system. They didn't, then their exclusives were going to suck, so I didn't renew.

Wonder if this "new" system can handle all credit cards. Honestly, they should have just gone with Paypal like the majority of the world.
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Re: TFCC Subscription Service Details Revealed

Postby Stormrider » Mon Aug 20, 2012 4:31 pm

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Would Paypal be an solution for international customers?
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Re: TFCC Subscription Service Details Revealed

Postby craggy » Mon Aug 20, 2012 5:56 pm

Stormrider wrote:Would Paypal be an solution for international customers?

I can, and do, use paypal often to pay for things from companies in other parts of the world. I've never had to send anyone...ever...a photocopy of both my credit card and photo ID (which in my case is my passport) let alone have to find a bloody fax machine to use to send it.

I suppose they probably also take delivery by owl.
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Re: TFCC Subscription Service Details Revealed

Postby Burn » Mon Aug 20, 2012 6:01 pm

Stormrider wrote:Would Paypal be an solution for international customers?


Hell yes!
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Re: TFCC Subscription Service Details Revealed

Postby Clayface » Mon Aug 20, 2012 6:48 pm

Sooooo, anybody else have an issue with their subscription service once again screwing up with security? Today I received confirmation by e-mail that my order was accepted. The problem is, all the info in the confirmation e-mail was someone else's! Someone else's name, address, phone, and the last 4 digits of their credit card! And the order for that other person wasn't even for the TF subscription service - it was listed as the G I Joe service!

I'm sure they've probably sent all my info to someone else entirely as well!

WTF, FunPub!?
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Re: TFCC Subscription Service Details Revealed

Postby craggy » Mon Aug 20, 2012 7:01 pm

Clayface wrote:Sooooo, anybody else have an issue with their subscription service once again screwing up with security? Today I received confirmation by e-mail that my order was accepted. The problem is, all the info in the confirmation e-mail was someone else's! Someone else's name, address, phone, and the last 4 digits of their credit card! And the order for that other person wasn't even for the TF subscription service - it was listed as the G I Joe service!

I'm sure they've probably sent all my info to someone else entirely as well!

WTF, FunPub!?
:BANG_HEAD:

wow, I feel super confident sending them everything they (or whoever ends up getting sent any of my info) would need to steal my identity now.
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Re: TFCC Subscription Service Details Revealed

Postby Clayface » Mon Aug 20, 2012 7:06 pm

Yeah, I'm thrilled. Especially since I'm one of the ones that had their credit card info stolen in the last security f@ck-up by FunPub.

I'll be expressing my gratitude to them over the phone tomorrow.

Very, very loudly.
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Re: TFCC Subscription Service Details Revealed

Postby GetRightRobot » Mon Aug 20, 2012 7:47 pm

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Well that was fast. Sorry to hear about your calamity with Fun Pub. I expected disaster, but not so soon. Prepaid VISA people. If you have to deal with clowns, minimize the consequences. I know it's totally backwards to work around their mistakes, but this should be a lesson learned by now.
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Re: TFCC Subscription Service Details Revealed

Postby Nemesis Destron » Tue Aug 21, 2012 8:23 am

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So these are expected to release this year or next? :VEHI:
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Re: TFCC Subscription Service Details Revealed

Postby gothsaurus » Tue Aug 21, 2012 8:26 am

I hadn't heard about pre-paid VISA. where do you get one? Sounds like a fantastic, fool-proof solution.
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Re: TFCC Subscription Service Details Revealed

Postby Mkall » Tue Aug 21, 2012 8:50 am

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edit: nevermind. I posted before comprehending.
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Re: TFCC Subscription Service Details Revealed

Postby njb902 » Tue Aug 21, 2012 9:24 am

gothsaurus wrote:I hadn't heard about pre-paid VISA. where do you get one? Sounds like a fantastic, fool-proof solution.


you can get them at Walmart, target, banks, and some grocery stores.
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Re: TFCC Subscription Service Details Revealed

Postby gothsaurus » Tue Aug 21, 2012 9:30 am

Wow. Who knew! Fantastic. If I hear of any more issues with the club store, I'll get one of these to do my ordering.
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Re: TFCC Subscription Service Details Revealed

Postby Nemesis Destron » Tue Aug 21, 2012 9:52 am

Motto: ""So you see evil will always triumph over good, because good is dumb!""
Weapon: Dual-Sonic Disrupter Gun
Hey all TFsource now has TFCC figs up for pre-order. And these are expected to ship out next year or at the end of this year? :VEHI:


http://tfsource.com/transformers-collec ... _by=newest
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Re: TFCC Subscription Service Details Revealed

Postby Clayface » Tue Aug 21, 2012 2:22 pm

I got an e-mail response from the club today regarding the issue:

There was a bad software update yesterday that caused about 20 invoices to be sent to the wrong email address. We hope to have all of this sorted out today.
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Re: TFCC Subscription Service Details Revealed

Postby Overcracker » Tue Aug 21, 2012 4:04 pm

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Nemesis Destron wrote:Hey all TFsource now has TFCC figs up for pre-order. And these are expected to ship out next year or at the end of this year? :VEHI:


http://tfsource.com/transformers-collec ... _by=newest


As per the Club's description of the service, they'll ship a speific Figure each month for 6 months starting on January.
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Re: TFCC Subscription Service Details Revealed

Postby Stormrider » Tue Aug 21, 2012 6:15 pm

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Clayface wrote:I got an e-mail response from the club today regarding the issue:

There was a bad software update yesterday that caused about 20 invoices to be sent to the wrong email address. We hope to have all of this sorted out today.



Wow. That's it for an explanation and apology?! They don't even mention that people's personal information got sent to out to other people. Unbelievable.
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