Feel free to discuss anything about any of the thousands of Transformer toys here. Anything from Generation 1 all the way to the soon to be released, the never to be released or the hope to be released is fair game! Want to show off your stuff? Please post your's and see others in the Transformers Collections Forum.
by Burn » Tue Aug 21, 2012 9:22 pm
- Motto: "Freedom is the right of all sentient beings to randomly click things in the Admin Panel to see what it breaks."
Stormrider wrote:Clayface wrote:I got an e-mail response from the club today regarding the issue:There was a bad software update yesterday that caused about 20 invoices to be sent to the wrong email address. We hope to have all of this sorted out today.
Wow. That's it for an explanation and apology?! They don't even mention that people's personal information got sent to out to other people. Unbelievable.
What's so unbelievable? They don't understand the term "customer service".
And it's NEVER directly their fault.
-
Burn
- Forum Admin
- Posts: 28680
- News Credits: 226
- Joined: Mon Jun 30, 2003 2:37 am
by Clayface » Tue Aug 21, 2012 9:35 pm
Agreed, Burn. It was a lackluster response from them, and very disappointing to see them not offer any apology, and not make any effort to make it right.
-
Clayface
- Mini-Con
- Posts: 8
- Joined: Wed Aug 22, 2007 11:29 am
by quickmixed » Tue Aug 21, 2012 11:50 pm
Clayface wrote:Agreed, Burn. It was a lackluster response from them, and very disappointing to see them not offer any apology, and not make any effort to make it right.
Every stuff up that the club has been responsible for in my past three years of membership has never been their fault
No fault equals no apology. At least, that's what they try to tell you.
WANTED TO BUY
C-125:Shoki,
C126:Getsui,
C127:Yukikaze,
C129:Seizan.
MIB + unused stickers PM for details.
-
quickmixed
- Vehicon
- Posts: 366
- Joined: Tue Nov 09, 2010 10:00 pm
by Burn » Wed Aug 22, 2012 1:50 am
- Motto: "Freedom is the right of all sentient beings to randomly click things in the Admin Panel to see what it breaks."
quickmixed wrote:Clayface wrote:Agreed, Burn. It was a lackluster response from them, and very disappointing to see them not offer any apology, and not make any effort to make it right.
Every stuff up that the club has been responsible for in my past three years of membership has never been their fault
No fault equals no apology. At least, that's what they try to tell you.
Their biggest fault is allowing comments said in this thread to happen.
So only 20 people were affected? Hey no worries ... it wouldn't hurt them to issue a statement though and apologise to everyone publicly.
Instead they apologise to the individuals (well we assume they have) leaving the rest of us to tear their business practices down while they hunker down in their little bunkers surrounded by their 386DX computers on dial-up.
-
Burn
- Forum Admin
- Posts: 28680
- News Credits: 226
- Joined: Mon Jun 30, 2003 2:37 am
by Banjo-Tron » Wed Aug 22, 2012 1:58 am
- Motto: "My banjo is everything; defeat is ukelele"
Curse those bad software updates... always doing random things like sending invoices to the wrong people. Poor TFCC.
-
Banjo-Tron
- Godmaster
-
- Posts: 1523
- News Credits: 2
- Joined: Wed Oct 19, 2011 6:51 am
- Location: UK, Surrey
by mooncake623 » Thu Aug 23, 2012 9:35 am
- Weapon: Concussion Rifle
is it safe to subscribe yet?
Also if my membership ends around March do I need to renew before I can subscribe? Or do can i still subscribe without renewing my membership since I am currently a member at the time of this offering?
Looking for:
Botcon Redux Spark (Pyro)
"Comfort is the death of creativity "
"My country is the world... and my religion is to do good"
-
mooncake623
- City Commander
- Posts: 3749
- News Credits: 461
- Joined: Sun Aug 07, 2011 10:27 am
- Location: NYC
- Strength: 8
- Intelligence: 8
- Speed: 8
- Endurance: 6
- Rank: 5
- Courage: 9
- Firepower: 10
- Skill: 7
Return to Transformers Toys Discussion
Registered users: Bing [Bot], D-Maximal_Primal, Fires_Of_Inferno, First-Aid, Google [Bot], Google Adsense [Bot], Google Feedfetcher, kirbenvost, kuhlio, Majestic-12 [Bot], MSN [Bot], o.supreme, Overcracker, Psycho Warrior, Razorbeast88, Rowan_and_Bel, Sabrblade, TF-fan kev777, Yahoo [Bot], ZeroWolf