Seibertron.com Energon Pub Forums

St. Even wrote:Now that I know TRU.com encouraged scalping by offering 20% off I am even more disgusted with this whole affair!

I called TRU locally to discuss when the local store would receive MP-10. I was told my regional distribution center was aloted 514 items. I asked if the local store would receive any and I was told it would depend on how many were presold!!!

In the past I have had difficulties getting figures because the employees at my local store would buy items before they ever are placed on the shelves. Now I am getting jobbed by this presale!

I am so upset at TRU and Hasbro. I called TRU customer service and they cannot even find the presale in their system. I am not even able to complain about it because they cannot find an item to attach the complaint to.

This is a PRIME example of how a company should not do business.

The 20% off is not valid for MP Prime, it says in the "exclusions" that it cannot be applied to preorders, which is what Prime is, so it's full price. And with a limit of 2, at full price, I wouldn't exactly say they're encouraging scalping. A limit of 2 is perfect in my opinion. Some people buy one to keep in package & one to open, some like to display an object in both modes and some are picking one up and one for another friend/collector who wasn't able to be online just at that right moment. For all those people, 1 is very frustrating so I really think 2 is the best way to limit scalping yet make as many fans/collectors happy as possible.

Missed it again. Arggggggggggg.

Did the pre-order end? I can't view it via the URL provided in the 1st post in the thread...I want it! Thanks

Does anybody know when these will be in stores? Guess I need to get on the horn with the local TRUs to try holding a couple.

Bubbah wrote:

St. Even wrote:Now that I know TRU.com encouraged scalping by offering 20% off I am even more disgusted with this whole affair!

I called TRU locally to discuss when the local store would receive MP-10. I was told my regional distribution center was aloted 514 items. I asked if the local store would receive any and I was told it would depend on how many were presold!!!

In the past I have had difficulties getting figures because the employees at my local store would buy items before they ever are placed on the shelves. Now I am getting jobbed by this presale!

I am so upset at TRU and Hasbro. I called TRU customer service and they cannot even find the presale in their system. I am not even able to complain about it because they cannot find an item to attach the complaint to.

This is a PRIME example of how a company should not do business.

The 20% off is not valid for MP Prime, it says in the "exclusions" that it cannot be applied to preorders, which is what Prime is, so it's full price. And with a limit of 2, at full price, I wouldn't exactly say they're encouraging scalping. A limit of 2 is perfect in my opinion. Some people buy one to keep in package & one to open, some like to display an object in both modes and some are picking one up and one for another friend/collector who wasn't able to be online just at that right moment. For all those people, 1 is very frustrating so I really think 2 is the best way to limit scalping yet make as many fans/collectors happy as possible.

Not to start a fire, but that just seems greedy. "You should sell me two because I want two" sounds like "I deserve to have two of what is going to be a really hard-to-find item, and someone else doesn't deserve one." Just my two cents, that particular clause doesn't do much to strengthen your argument.

fordprefect294 wrote:

Bubbah wrote:

St. Even wrote:Now that I know TRU.com encouraged scalping by offering 20% off I am even more disgusted with this whole affair!

I called TRU locally to discuss when the local store would receive MP-10. I was told my regional distribution center was aloted 514 items. I asked if the local store would receive any and I was told it would depend on how many were presold!!!

In the past I have had difficulties getting figures because the employees at my local store would buy items before they ever are placed on the shelves. Now I am getting jobbed by this presale!

I am so upset at TRU and Hasbro. I called TRU customer service and they cannot even find the presale in their system. I am not even able to complain about it because they cannot find an item to attach the complaint to.

This is a PRIME example of how a company should not do business.

The 20% off is not valid for MP Prime, it says in the "exclusions" that it cannot be applied to preorders, which is what Prime is, so it's full price. And with a limit of 2, at full price, I wouldn't exactly say they're encouraging scalping. A limit of 2 is perfect in my opinion. Some people buy one to keep in package & one to open, some like to display an object in both modes and some are picking one up and one for another friend/collector who wasn't able to be online just at that right moment. For all those people, 1 is very frustrating so I really think 2 is the best way to limit scalping yet make as many fans/collectors happy as possible.

Not to start a fire, but that just seems greedy. "You should sell me two because I want two" sounds like "I deserve to have two of what is going to be a really hard-to-find item, and someone else doesn't deserve one." Just my two cents, that particular clause doesn't do much to strengthen your argument.

No worries, I know it comes off that way to some, and I'm not saying that I personally do it (I prefer playing with mine to show it in different modes haha), but even if it does come off as sounding a bit greedy, it's still a hundred times better then a scalper getting a hold of a bunch to resell, at least in my opinion.

DPrime wrote:What a sham, I checked the site early this morning and saw that both Optimus and thundercracker were available. I already preordered optimus so I only selected thundercracker. While submitting my final order the page just blanked out. I did this 2 more times to make sure my order went through and the same result. I tried one more time and then ththundercracker was unavailable. Toys r us blows man wtf???? They took both of them down at the same time. When the Optimus was first listed I preordered it and got a cancellation in my email a few minutes later so I preordered it again and got a confirmation. What the hell kind of business is this?

Sadly TRU is well known for this when it comes to their website orders - on all accounts of those complaints. For one reason or another I followed their FB page last Christmas and every few posts there was someone complaining about being shafted at checkout. Either their cart was empty when they went to pay, they checked out perfectly fine only to have their purchase canceled within 24 hours or, in the cases of buy 1 get 1 (or 2) free, they got the item they had to pay for and lost those that were supposed to be free and the order was shipped before they could cancel it.

I understand when it happens on occasion, but the number of times it popped up on their FB page in a span of a month was more than a little revolting. Warded me away from ordering anything during the high season. This is actually the first time I've ordered anything from them online in general, so I'm praying my order is OK. I got the confirmation, but with all those complaints last year, I'm still a little weary.

I wish you luck in securing one!

Ok so i clicked on the link but it goes to the website and says that the product can not be found. SOMEONE PLEASE HELP!

MrAllMiteyPinoy wrote:Ok so i clicked on the link but it goes to the website and says that the product can not be found. SOMEONE PLEASE HELP!

LOL not much anyone can do..you're not the only one getting the "can't be found" error ... we just have to keep checking until it shows up

Didn't want to be an a$$hole, but everyone/collectors "collects" or likes their toys different. I personally don't think buying two of the same toy is greedy. I display my toys together, one in robot and one in vehicle/ beast modes. I've been doing this since 1994. To say that I'm greedy for the way I collect or display my toys is just "unprimely.". Just because we don't get what we want doesnt make everyone else who bought two of the same toy "scalpers. Just voicing my opinion.

By the way , I pre-ordered two mp Optimus prime when it first came up, and found 5 thundrcrackers at a nearby toysrus (only bought 2).

It feels like SDCC camping all over again. Thankfully, I have the next two days off and can waste the coming hours spamming the link.

Weeeeeeeeeeeeeeeee.

President-prime wrote:Didn't want to be an a$$hole, but everyone/collectors "collects" or likes their toys different. I personally don't think buying two of the same toy is greedy. I display my toys together, one in robot and one in vehicle/ beast modes. I've been doing this since 1994. To say that I'm greedy for the way I collect or display my toys is just "unprimely.". Just because we don't get what we want doesnt make everyone else who bought two of the same toy "scalpers. Just voicing my opinion.

By the way , I pre-ordered two mp Optimus prime when it first came up, and found 5 thundrcrackers at a nearby toysrus (only bought 2).

I hear ya man ... I hope I didn't come off sounding like that reason is a bad a thing. I totally understand it, and am ok with that reason for wanting 2. We all have different ways of collecting/showcasing our stuff which is why I'm ok with a limit of 2 and not screaming scalper for it

Thank you.

Man out of sure luck I was able to preorder masterpiece Optimus prime, I just hope I get it in great condition being a MISB collector. (Fingers crossed) true story I haven't had the best experience from toysrus I bought leader class ironhide from the online site and everything was banged up. For those who got mp thundercracker did it get to you in good shape?

I'm really wanting to order this but all the links i've tried on the thread is not working! and i went to TRU website and plugged in the item number and still doesnt come up! Whats going on here? Can anyone send a good link to order MP Prime please

Stockade wrote:I'm really wanting to order this but all the links i've tried on the thread is not working! and i went to TRU website and plugged in the item number and still doesnt come up! Whats going on here? Can anyone send a good link to order MP Prime please

Not much anyone can do. TRU keeps putting it up and taking it down. Seems like the only option is to routinely check their site and hope you hit it at the right moment.

TorontosVeryOwn wrote:Man out of sure luck I was able to preorder masterpiece Optimus prime, I just hope I get it in great condition being a MISB collector. (Fingers crossed) true story I haven't had the best experience from toysrus I bought leader class ironhide from the online site and everything was banged up. For those who got mp thundercracker did it get to you in good shape?

I have always had good experiences with ordering from TRU as far as items arriving in good condition. My MP Thundercracker arrived in great shape and so have all the things I have ordered from them through the years. Its just getting the orders in and not getting them cancelled that is the tricky part

KnightStrike wrote:

TorontosVeryOwn wrote:Man out of sure luck I was able to preorder masterpiece Optimus prime, I just hope I get it in great condition being a MISB collector. (Fingers crossed) true story I haven't had the best experience from toysrus I bought leader class ironhide from the online site and everything was banged up. For those who got mp thundercracker did it get to you in good shape?

I have always had good experiences with ordering from TRU as far as items arriving in good condition. My MP Thundercracker arrived in great shape and so have all the things I have ordered from them through the years. Its just getting the orders in and not getting them cancelled that is the tricky part

Yeah I've heard a lot of bad things about ordering from TRU but anytime I do, it always shows up in great condition. I've never had a complaint with them (other than site availability haha).

TRU does not email when the item is back in stock!

TRU should do a rain check process so everyone submits their email and then when more are available they go down the list and give each person a chance. With current approach the people who constantly check the page get the toy.

Instead how about TRU just put these up on Ebay and cut out the scalper.

At least they could put Prime's page back up and disable the pre-order link if they have to. Not having him on the site at all has got to be stressing a lot of folks out.

The link to the pre-order dosent work. What gives.

Start checking your credit cards, and Paypal accounts, I had my charge reversed. I sent them a email, hope to get an answer soon.

There's gonna be a lot of pissed off people if this is just the beginning.

Ultramag68 wrote:The link to the pre-order dosent work. What gives.

TRU must have realized that they were offering a product that collectors wanted, at a price they were willing to pay, and that it was actually available for purchase, so they had to rectify the situation.

RodimalToyota wrote:Start checking your credit cards, and Paypal accounts, I had my charge reversed. I sent them a email, hope to get an answer soon.

There's gonna be a lot of pissed off people if this is just the beginning.

Just checked the site. Mt preorder is still up and it also says card will not be charged until item arrives. Go back and check on the website. Just have your order number handy. Hope this helps..