Seibertron.com Energon Pub Forums

Now that I know TRU.com encouraged scalping by offering 20% off I am even more disgusted with this whole affair!

I called TRU locally to discuss when the local store would receive MP-10. I was told my regional distribution center was aloted 514 items. I asked if the local store would receive any and I was told it would depend on how many were presold!!!

In the past I have had difficulties getting figures because the employees at my local store would buy items before they ever are placed on the shelves. Now I am getting jobbed by this presale!

I am so upset at TRU and Hasbro. I called TRU customer service and they cannot even find the presale in their system. I am not even able to complain about it because they cannot find an item to attach the complaint to.

This is a PRIME example of how a company should not do business.

Much of the online sales process for Hasbro is outsourced and the rest is automated. For sales of this size there is no high level strategy guiding the process. A company that deals in billions isn't concerned with how this works out for the fans so long as the product sells. Since we can only vote with our wallets and never fail to keep the scalpers well fed, here we are.

Good luck to my fellow Cybertronians in getting their Prime…it's a sweet figure.

What a sham, I checked the site early this morning and saw that both Optimus and thundercracker were available. I already preordered optimus so I only selected thundercracker. While submitting my final order the page just blanked out. I did this 2 more times to make sure my order went through and the same result. I tried one more time and then ththundercracker was unavailable. Toys r us blows man wtf???? They took both of them down at the same time. When the Optimus was first listed I preordered it and got a cancellation in my email a few minutes later so I preordered it again and got a confirmation. What the hell kind of business is this?

DPrime wrote:What a sham, I checked the site early this morning and saw that both Optimus and thundercracker were available. I already preordered optimus so I only selected thundercracker. While submitting my final order the page just blanked out. I did this 2 more times to make sure my order went through and the same result. I tried one more time and then ththundercracker was unavailable. Toys r us blows man wtf???? They took both of them down at the same time. When the Optimus was first listed I preordered it and got a cancellation in my email a few minutes later so I preordered it again and got a confirmation. What the hell kind of business is this?

That's what happens when you try to buy it after it's sold out, during checkout. If you click "process" and the screen comes empty, it's gone.

YOU GOT CART-JACKED!

St. Even wrote:Now that I know TRU.com encouraged scalping by offering 20% off I am even more disgusted with this whole affair!

I called TRU locally to discuss when the local store would receive MP-10. I was told my regional distribution center was aloted 514 items. I asked if the local store would receive any and I was told it would depend on how many were presold!!!

In the past I have had difficulties getting figures because the employees at my local store would buy items before they ever are placed on the shelves. Now I am getting jobbed by this presale!

I am so upset at TRU and Hasbro. I called TRU customer service and they cannot even find the presale in their system. I am not even able to complain about it because they cannot find an item to attach the complaint to.

This is a PRIME example of how a company should not do business.

I don't believe TRU had it in mind to encourage people to buy 2 MP Optimuses for $200 and get 20% off -and wanted people to 'scalp' them. Most people, such as I, can scarcely afford one. They were encouraging people to buy $150 or more in toys, video games, media, clothes, etc. for the discount.
If you're saying they should've placed the MP Prime ordering limit at 1 per customer - I would agree. I believe they did this for MP Thundercracker, but why didn't they do this for Optimus?? Strange.

St. Even wrote:Now that I know TRU.com encouraged scalping by offering 20% off I am even more disgusted with this whole affair!

I called TRU locally to discuss when the local store would receive MP-10. I was told my regional distribution center was aloted 514 items. I asked if the local store would receive any and I was told it would depend on how many were presold!!!

In the past I have had difficulties getting figures because the employees at my local store would buy items before they ever are placed on the shelves. Now I am getting jobbed by this presale!

I am so upset at TRU and Hasbro. I called TRU customer service and they cannot even find the presale in their system. I am not even able to complain about it because they cannot find an item to attach the complaint to.

This is a PRIME example of how a company should not do business.

The 20% off is not valid for MP Prime, it says in the "exclusions" that it cannot be applied to preorders, which is what Prime is, so it's full price. And with a limit of 2, at full price, I wouldn't exactly say they're encouraging scalping. A limit of 2 is perfect in my opinion. Some people buy one to keep in package & one to open, some like to display an object in both modes and some are picking one up and one for another friend/collector who wasn't able to be online just at that right moment. For all those people, 1 is very frustrating so I really think 2 is the best way to limit scalping yet make as many fans/collectors happy as possible.

Missed it again. Arggggggggggg.

Did the pre-order end? I can't view it via the URL provided in the 1st post in the thread...I want it! Thanks

Does anybody know when these will be in stores? Guess I need to get on the horn with the local TRUs to try holding a couple.

Bubbah wrote:

St. Even wrote:Now that I know TRU.com encouraged scalping by offering 20% off I am even more disgusted with this whole affair!

I called TRU locally to discuss when the local store would receive MP-10. I was told my regional distribution center was aloted 514 items. I asked if the local store would receive any and I was told it would depend on how many were presold!!!

In the past I have had difficulties getting figures because the employees at my local store would buy items before they ever are placed on the shelves. Now I am getting jobbed by this presale!

I am so upset at TRU and Hasbro. I called TRU customer service and they cannot even find the presale in their system. I am not even able to complain about it because they cannot find an item to attach the complaint to.

This is a PRIME example of how a company should not do business.

The 20% off is not valid for MP Prime, it says in the "exclusions" that it cannot be applied to preorders, which is what Prime is, so it's full price. And with a limit of 2, at full price, I wouldn't exactly say they're encouraging scalping. A limit of 2 is perfect in my opinion. Some people buy one to keep in package & one to open, some like to display an object in both modes and some are picking one up and one for another friend/collector who wasn't able to be online just at that right moment. For all those people, 1 is very frustrating so I really think 2 is the best way to limit scalping yet make as many fans/collectors happy as possible.

Not to start a fire, but that just seems greedy. "You should sell me two because I want two" sounds like "I deserve to have two of what is going to be a really hard-to-find item, and someone else doesn't deserve one." Just my two cents, that particular clause doesn't do much to strengthen your argument.