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tmk9883 wrote:So I ended up ordering one from Robot Kingdom and received total disappointment today.
The right arm was disconnected and loose in the box, but that wasnt the big issue. The let forearm was covered in super glue locking it in place. Not sure if it was to cover up something else that was broken, but whatever the case its unacceptable.
I emailed Robot Kingdom so hopefully they will be able to provide good customer service.
Autobot032 wrote:tmk9883 wrote:So I ended up ordering one from Robot Kingdom and received total disappointment today.
The right arm was disconnected and loose in the box, but that wasnt the big issue. The let forearm was covered in super glue locking it in place. Not sure if it was to cover up something else that was broken, but whatever the case its unacceptable.
I emailed Robot Kingdom so hopefully they will be able to provide good customer service.
Ooh. Yeah, I can tell you from personal experience that that's not how it should be. I hope RK works with you. A Hegemon with no issues is a fantastic figure, which is what 99% of them have been, so far. I'm really sorry they stuck you with a lemon.
Trikeboy wrote:
I feel for you, I really do. It's such an amazing figure. i have had factory error problems with Robotkingdom orders (3rd party and official). RK has always been very cooperative when I have contacted them about these issues. I hope you have the same experience.
tmk9883 wrote:Trikeboy wrote:
I feel for you, I really do. It's such an amazing figure. i have had factory error problems with Robotkingdom orders (3rd party and official). RK has always been very cooperative when I have contacted them about these issues. I hope you have the same experience.
Thankfully, it looks like I was able to resolve this. Daniel at Robot Kingdom is going to send me a replacement arm. Not sure why they have extra parts around, but that is fine by me. Hopefully Ill have it sometime next week.
It definitely looks like a nice figure and Ill be happy to have it display with my other generations figures.
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