Re: Transformers Collector's Club: Renew by Check or Money Order
Posted: Mon Feb 27, 2012 11:29 am
I posted this on the Club's Facebook page.
Thank you for this update and also for the e-mails you've been sending. 2 quick things, though.
#1 - In your latest e-mail you mention " We still don't know the scope of the possible intrusion or if there was an intrusion." which at this point I don't think is being very honest, at least on the second part because if there wasn't an "intrusion" it would be the biggest coincidence of all-time. I don't think the average club member thinks anyone at TCC willingly tried to swindle people, but I also think it's pretty clear that someone WAS, and that they somehow compromised the Club's security to do it.
#2 - You always ask for patience of the members but many times the club members themselves are given a very short window. Examples would be a day or 2 to order an exclusive or book a BotCon hotel, among others. Given all the sheer chaos going on, and all of the inconvenience people are facing because of this situation (which was not malicious but still caused by orders in good faith), would it not be wise to toss the members a bone and give them an extra week or 2 to renew? It would likely be good for all parties involved.
Thank you for this update and also for the e-mails you've been sending. 2 quick things, though.
#1 - In your latest e-mail you mention " We still don't know the scope of the possible intrusion or if there was an intrusion." which at this point I don't think is being very honest, at least on the second part because if there wasn't an "intrusion" it would be the biggest coincidence of all-time. I don't think the average club member thinks anyone at TCC willingly tried to swindle people, but I also think it's pretty clear that someone WAS, and that they somehow compromised the Club's security to do it.
#2 - You always ask for patience of the members but many times the club members themselves are given a very short window. Examples would be a day or 2 to order an exclusive or book a BotCon hotel, among others. Given all the sheer chaos going on, and all of the inconvenience people are facing because of this situation (which was not malicious but still caused by orders in good faith), would it not be wise to toss the members a bone and give them an extra week or 2 to renew? It would likely be good for all parties involved.