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Hasbro messed up my Thundercracker!!!

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Hasbro messed up my Thundercracker!!!

Postby AutobotMR2 » Mon Mar 07, 2011 3:47 pm

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I just wanted to vent real quick. I just recieved my Generations Thundercracker from BBTS to find out that one of his landing gear/ chest vent pieces is missing....as in never was attached. Damn HASBRO and their QC issues!!!!! Just be on the look out guys! And I will send a nice notice to HASBRO to watch their QC issues especially since I haven't heard of any so far with this figure.
Looking to acquire a complete set of the G1 Insecticons (Bombshell, Kickback, and Shrapnel). They dont have to be MISB, have the cards. The TRU re-issues are fine too. The only person that can verify my buying status is CounterPunch as he is the only person I have purchased from.
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Re: Hasbro messed up my Thundercracker!!!

Postby JelZe GoldRabbit » Mon Mar 07, 2011 3:50 pm

Motto: "The only good is knowledge, and the only evil is ignorance."
Just send the figure back to BBTS, with a mail explaining the defect and they'll send a replacement. when it comes to Customer Satisfaction they're top-notch.

Seriously, one measly defect and the whole world is gonna end? Such errors are more common than you guys think, since we're still dealing with humans assembling the figures.
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Re: Hasbro messed up my Thundercracker!!!

Postby Counterpunch » Mon Mar 07, 2011 3:51 pm

Motto: "...and I used to be such a nice guy."
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AutobotMR2 wrote:I just wanted to vent real quick. I just recieved my Generations Thundercracker from BBTS to find out that one of his landing gear/ chest vent pieces is missing....as in never was attached. Damn HASBRO and their QC issues!!!!! Just be on the look out guys! And I will send a nice notice to HASBRO to watch their QC issues especially since I haven't heard of any so far with this figure.


Or...chill and email (politely) BBTS for a replacement.

They will do it with ease and a smile. Just...chill.

Hasbro won't respond and if they do, they'll send you a non-Thundercracker replacement. Further, they really aren't in charge of the QC like you might think, but I do agree that they could stand to tighten a few nuts and bolts.
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Re: Hasbro messed up my Thundercracker!!!

Postby AutobotMR2 » Mon Mar 07, 2011 3:55 pm

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Honestly not THAT mad...just wanted to get it out. I already sent BBTS an email with pictures explaining the problem so hopefully they haven't slod out of Thundercrackers by now. I apologize if I sounded irate about this....really wasn't, just wanted to get this out in the open. Sorry if I seem like I have some anger issues.
Looking to acquire a complete set of the G1 Insecticons (Bombshell, Kickback, and Shrapnel). They dont have to be MISB, have the cards. The TRU re-issues are fine too. The only person that can verify my buying status is CounterPunch as he is the only person I have purchased from.
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Re: Hasbro messed up my Thundercracker!!!

Postby Kibble » Mon Mar 07, 2011 4:36 pm

Motto: "Shut up and take my SQUEE!"
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These things aren't all that uncommon. The scary thing is buying these figures MISB on the secondary market a couple years down the line. How much would it suck to pay inflated prices for a figure with QC issues and there not being much you can do about it? I mean, is it even the seller's responsibility? I know most businesses would fix the issue, but what about eBay and the like? They sold you a MOSC/MISB figure and that's what you received...are they on the hook for the manufacturer's mistake? I dunno, I can see both sides of the dispute. And how many messed up figures do you suppose a MISB collector has in their collection? I suppose it doesn't matter to them, though, as they'll never know.

I'm just glad none of my figs (so far) have been messed up when I ended up opening them a year or more later (repaints and such I was in no hurry to open and/or debated for a while whether to open.)
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Re: Hasbro messed up my Thundercracker!!!

Postby AutobotMR2 » Mon Mar 07, 2011 4:37 pm

Motto: "That sound you hear is the roar of a Mach 5 engine speeding your way!"
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Kibble wrote:These things aren't all that uncommon. The scary thing is buying these figures MISB on the secondary market a couple years down the line. How much would it suck to pay inflated prices for a figure with QC issues and there not being much you can do about it? I mean, is it even the seller's responsibility? I know most businesses would fix the issue, but what about eBay and the like? They sold you a MOSC/MISB figure and that's what you received...are they on the hook for the manufacturer's mistake? I dunno, I can see both sides of the dispute. And how many messed up figures do you suppose a MISB collector has in their collection? I suppose it doesn't matter to them, though, as they'll never know.

I'm just glad none of my figs (so far) have been messed up when I ended up opening them a year or more later (repaints and such I was in no hurry to open and/or debated for a while whether to open.)


I would hate for that to happen. Jeesh I didn't think about that!
Looking to acquire a complete set of the G1 Insecticons (Bombshell, Kickback, and Shrapnel). They dont have to be MISB, have the cards. The TRU re-issues are fine too. The only person that can verify my buying status is CounterPunch as he is the only person I have purchased from.
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Re: Hasbro messed up my Thundercracker!!!

Postby Autobot Strider » Mon Mar 07, 2011 8:25 pm

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I bought a Thrust from a retailer that had two right forearms...

So I exchanged him for another on at the same store. The paint job wasn't as good, but at least his hands folded the right way!!!
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Re: Hasbro messed up my Thundercracker!!!

Postby PrymeStriker » Mon Mar 07, 2011 8:47 pm

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My gosh over a stupid LANDING GEAR!? I don't even put my landing gears for my seekers up. Seriously it's not the end of your life.
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Re: Hasbro messed up my Thundercracker!!!

Postby Flux Convoy » Mon Mar 07, 2011 10:01 pm

Motto: "Chaos... is coming!..."
BBTS always take care of me. Even when I second guess my own nitpicking. I have never had them do me wrong in any way.

:BOT:
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Re: Hasbro messed up my Thundercracker!!!

Postby TheBigToyAuction » Mon Mar 07, 2011 10:09 pm

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Flux Convoy wrote:BBTS always take care of me. Even when I second guess my own nitpicking. I have never had them do me wrong in any way. :BOT:


Yes, BBTS has some great customer service. I'm always amazed at the level of quality and the speed of service Joel provides. If you email them, I'm sure they'll be glad to get things fixed for you right away.
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Re: Hasbro messed up my Thundercracker!!!

Postby HoosierDaddy » Mon Mar 07, 2011 10:44 pm

made new thread for my question
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Re: Hasbro messed up my Thundercracker!!!

Postby Mr O » Tue Mar 08, 2011 3:52 am

I got a Thrust with only one vtol fan. Shut up and enjoy your Thindercracker! 8)
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Re: Hasbro messed up my Thundercracker!!!

Postby Autobot Strider » Tue Mar 08, 2011 6:01 am

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Gyrotron wrote:My gosh over a stupid LANDING GEAR!? I don't even put my landing gears for my seekers up. Seriously it's not the end of your life.


Yeah, but that landing gear, while up (does anybody ever actually put it down? I don't!) makes the fan/intakes of his chest (pecs?) look cartoon correct, and normal... if the toy was missing one, it would look a touch awkward having only one and not the other, IMHO.

To the OP: I would look into exchanging it, and if that was not possible, then I would just be happy with it. But you do have a right to be annoyed, regardless of how some people are giving you flak for it.
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Re: Hasbro messed up my Thundercracker!!!

Postby AutobotMR2 » Tue Mar 08, 2011 7:19 am

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Autobot Strider wrote:
Gyrotron wrote:My gosh over a stupid LANDING GEAR!? I don't even put my landing gears for my seekers up. Seriously it's not the end of your life.


Yeah, but that landing gear, while up (does anybody ever actually put it down? I don't!) makes the fan/intakes of his chest (pecs?) look cartoon correct, and normal... if the toy was missing one, it would look a touch awkward having only one and not the other, IMHO.

To the OP: I would look into exchanging it, and if that was not possible, then I would just be happy with it. But you do have a right to be annoyed, regardless of how some people are giving you flak for it.


Thank you Strider, finally somebody understands that I'm not gonna wage a ho9l war agianst HASBRO or BBTS, I'm just annoyed. As I've said I've already contacted BBTS about this and somebody should be getting back to me today. Sorry if I've upset anybody with my venting.
Looking to acquire a complete set of the G1 Insecticons (Bombshell, Kickback, and Shrapnel). They dont have to be MISB, have the cards. The TRU re-issues are fine too. The only person that can verify my buying status is CounterPunch as he is the only person I have purchased from.
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Re: Hasbro messed up my Thundercracker!!!

Postby It Is Him » Tue Mar 08, 2011 10:34 am

Protip: Getting upset on a Transformers message board is like blood in the water to Sharkticons. No matter what, the board legions won't understand your emotional inflections, and they will interpret whatever you say as some nerdy guy absolutely freaking out.

That said, BBTS customer service is awesome. You'll get your part in no time :D
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Re: Hasbro messed up my Thundercracker!!!

Postby AutobotMR2 » Tue Mar 08, 2011 10:47 am

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Just got the email from BBTS. New Thundercracker on his way....paid for in full. :grin:
Looking to acquire a complete set of the G1 Insecticons (Bombshell, Kickback, and Shrapnel). They dont have to be MISB, have the cards. The TRU re-issues are fine too. The only person that can verify my buying status is CounterPunch as he is the only person I have purchased from.
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Re: Hasbro messed up my Thundercracker!!!

Postby Flux Convoy » Tue Mar 08, 2011 12:09 pm

Motto: "Chaos... is coming!..."
It Is Him wrote:Protip: Getting upset on a Transformers message board is like blood in the water to Sharkticons. No matter what, the board legions won't understand your emotional inflections, and they will interpret whatever you say as some nerdy guy absolutely freaking out.


ZOMGWTFBBQ!!!1!11? Heh, I love me some Sharkticons.
:BOT:
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Re: Hasbro messed up my Thundercracker!!!

Postby bvzxa » Tue Mar 08, 2011 1:37 pm

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Gyrotron wrote:My gosh over a stupid LANDING GEAR!? I don't even put my landing gears for my seekers up. Seriously it's not the end of your life.

Well it will throw off the look of the toy in the chest area...totally understandable. Not to go crazy but I understand.


I have had QC issues with Hasbro, Takara and Bandai. Hasbro I got with the Sam's Club Yellow Fire Convoy, and with Powerlinx Armada Prime. They had horrible plastic and badd apps. Prats would not fit right because the plastic was off.

Got a few problems with some RID/Carrobots figures a MIB Mach Alert had a missing door???

Bandai I got bad plastic on a few model kits I bought from China, and those were never resolved. The quality of the plasi was bad on some 1/144 high Grade kits I bought. and they weren't KO's just a bad run. I had it happen from a comic shop I used to buy model kits from over a decade ago.

bad QC is Bad QC. Always go for a replacement if you can.

BBTS is good or helping you out with that. I had it happen with my SoC Rodimus having paint issues.
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Re: Hasbro messed up my Thundercracker!!!

Postby Kibble » Tue Mar 08, 2011 2:15 pm

Motto: "Shut up and take my SQUEE!"
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If I got a fig for $8 on salefrom TRU and it was messed up,I'd want it replaced...even if it was "just a landing gear." If I bought the same fig for $17 + shipping I'd especially want it replaced. That stuff would just drive me nuts everytime I looked at it.
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Re: Hasbro messed up my Thundercracker!!!

Postby TheDownshift » Tue Mar 08, 2011 2:18 pm

Motto: "u mad, GEEWUNers?"
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You'll send "a nice letter" To Hasbro? Oh shit, guys. He's serious.

Look out, Hasbro, because CONSEQUENCES. WILL NEVER. BE. THE. SAME.
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Re: Hasbro messed up my Thundercracker!!!

Postby bvzxa » Tue Mar 08, 2011 3:47 pm

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Re: Hasbro messed up my Thundercracker!!!

Postby PrymeStriker » Wed Mar 09, 2011 12:03 pm

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bvzxa wrote:
Gyrotron wrote:My gosh over a stupid LANDING GEAR!? I don't even put my landing gears for my seekers up. Seriously it's not the end of your life.

Well it will throw off the look of the toy in the chest area...totally understandable. Not to go crazy but I understand.


Last time I checked Classics Starscream and Skywarp didn't come with a landing gear and it didn't throw off the chest plate one bit, unless you mean those two back wheels, that look like fans, otherwise I can see the pain.
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Re: Hasbro messed up my Thundercracker!!!

Postby AutobotMR2 » Wed Mar 09, 2011 12:26 pm

Motto: "That sound you hear is the roar of a Mach 5 engine speeding your way!"
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Gyrotron wrote:
bvzxa wrote:
Gyrotron wrote:My gosh over a stupid LANDING GEAR!? I don't even put my landing gears for my seekers up. Seriously it's not the end of your life.

Well it will throw off the look of the toy in the chest area...totally understandable. Not to go crazy but I understand.


Last time I checked Classics Starscream and Skywarp didn't come with a landing gear and it didn't throw off the chest plate one bit, unless you mean those two back wheels, that look like fans, otherwise I can see the pain.


They don't really look like landing gear when they are down in Jet mode, but when you turn him into robot mode and tuck them into his chest you can tell how different it looks when he does or does not have them. It's pretty noticable.
Looking to acquire a complete set of the G1 Insecticons (Bombshell, Kickback, and Shrapnel). They dont have to be MISB, have the cards. The TRU re-issues are fine too. The only person that can verify my buying status is CounterPunch as he is the only person I have purchased from.
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Re: Hasbro messed up my Thundercracker!!!

Postby Stockade » Wed Mar 09, 2011 1:03 pm

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Follow the words of wisdom from Jelze and CP, BBTS is really awesome about customer service.
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Re: Hasbro messed up my Thundercracker!!!

Postby Autobot Strider » Wed Mar 09, 2011 6:37 pm

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Gyrotron wrote:Last time I checked Classics Starscream and Skywarp didn't come with a landing gear and it didn't throw off the chest plate one bit, unless you mean those two back wheels, that look like fans, otherwise I can see the pain.


Yeah, the "landing gear" is/are the fans. It's kinda dumb landing gear, but that's what it's identified as. I don't ever move them into the "down" position, but I'm glad they are there, because without those fans, (or at least without one) the toy would look odd.
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