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Warning about BBTS Pile of Loot

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Re: WARNING ABOUT BBTS PILE OF LOOT

Postby Stormrider » Mon Oct 15, 2012 5:47 pm

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Since we are discussing BBTS pile of loot - does anyone know how they fill the orders? For instance, if I preordered an item as soon as it came out (for simplicity, we'll say that I was the first person to place the preorder). The item then arrives at BBTS, but I don't ship my pile of loot until another 6 months. Does BBTS fill my order with the first wave of the shipped figures and does it sit on their shelf?; or do they fill my order with whatever figure they have when I decide to ship my pile of loot?

The reason why I ask is because sometimes the defects get worked between waves, such MP Rodimus and curious if that has any affect in this scenerio.
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Re: WARNING ABOUT BBTS PILE OF LOOT

Postby Erailea » Mon Oct 15, 2012 6:37 pm

Actually, I'd like to just say BBTS does NOT charge you for full shipping for every pre order you make. They might show you the full shipping cost during the "check out" when finalizing the pre-order, just in case you choose to ship it before your other pre-orders come in, but they don't actually charge you that amount if you let your POL build.

I just pulled up one of my bills:

Back in February I had 3 pre-orders come in. I got charged $15.23 for shipping. It would have been nearly triple that had I been charged full shipping for each individuality item. Basically, if I remember how the breakdown happened properly, my first pre-order was $12 in shipping fee's and my next two pre-orders were an added $1.25 each.
Last edited by Erailea on Mon Oct 15, 2012 6:46 pm, edited 1 time in total.
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Re: WARNING ABOUT BBTS PILE OF LOOT

Postby Kibble » Mon Oct 15, 2012 6:41 pm

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Stormrider wrote:Since we are discussing BBTS pile of loot - does anyone know how they fill the orders? For instance, if I preordered an item as soon as it came out (for simplicity, we'll say that I was the first person to place the preorder). The item then arrives at BBTS, but I don't ship my pile of loot until another 6 months. Does BBTS fill my order with the first wave of the shipped figures and does it sit on their shelf?; or do they fill my order with whatever figure they have when I decide to ship my pile of loot?

The reason why I ask is because sometimes the defects get worked between waves, such MP Rodimus and curious if that has any affect in this scenerio.


From what I understand it's based on the order in which they were placed as to how they drop into your POL, and at that point it's yours...so in the case of Green Giant where they only got half their stock initially, if yours dropped in your POL but you didn't ship, dude waiting for his the extra month still wouldn't have gotten yours despite the fact you sat on it the whole time.
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Re: WARNING ABOUT BBTS PILE OF LOOT

Postby Autobot032 » Mon Oct 15, 2012 8:43 pm

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Erailea wrote:Actually, I'd like to just say BBTS does NOT charge you for full shipping for every pre order you make. They might show you the full shipping cost during the "check out" when finalizing the pre-order, just in case you choose to ship it before your other pre-orders come in, but they don't actually charge you that amount if you let your POL build.

I just pulled up one of my bills:

Back in February I had 3 pre-orders come in. I got charged $15.23 for shipping. It would have been nearly triple that had I been charged full shipping for each individuality item. Basically, if I remember how the breakdown happened properly, my first pre-order was $12 in shipping fee's and my next two pre-orders were an added $1.25 each.


I won't go back through the entire thread, I simply don't have the energy or the patience to do so, but I'm thinking he was talking more about when it's charged, rather than the amount. Regardless, you're right. They slightly adjust the shipping price, but it's never full price on additional items.

Which leads me to the next thing:

Kibble wrote:
Stormrider wrote:Since we are discussing BBTS pile of loot - does anyone know how they fill the orders? For instance, if I preordered an item as soon as it came out (for simplicity, we'll say that I was the first person to place the preorder). The item then arrives at BBTS, but I don't ship my pile of loot until another 6 months. Does BBTS fill my order with the first wave of the shipped figures and does it sit on their shelf?; or do they fill my order with whatever figure they have when I decide to ship my pile of loot?

The reason why I ask is because sometimes the defects get worked between waves, such MP Rodimus and curious if that has any affect in this scenerio.


From what I understand it's based on the order in which they were placed as to how they drop into your POL, and at that point it's yours...so in the case of Green Giant where they only got half their stock initially, if yours dropped in your POL but you didn't ship, dude waiting for his the extra month still wouldn't have gotten yours despite the fact you sat on it the whole time.


POL is a double edged sword, sometimes. On the one hand, it usually works well and saves you money. On the other, it can cause stock problems...

I've seen several cases (across all the boards) in which POL items went out of stock and BBTS had to issue an apology to the customer and give them either store credit or a full refund.

They don't keep bins for each customer, or a locker for each customer or whatever storage facility people might think they have. They receive a shipment, and allocate whatever pieces a customer requested and put them off to the side and put all of these customer pieces together. There could be a 1,000 different customers items in this storage area. They're supposed to be marked off and tagged with each person's name, info, etc. Sometimes, the items fall through the cracks and they're either sold mistakenly or misplaced and the customer doesn't receive that item. This happens frequently with POLs that are months and months old. This is one of the reasons they give you so many months before it autoships. I wouldn't be the least bit surprised if some of these "Warehouse finds" are from customers lost items. (It's certainly not impossible.)

This can still happen, even if the card's been charged. This is why they offer a refund or store credit. (I believe that it's a refund when this happens. Store credit is usually for certain returns.)

Regardless, the payment method in question is never charged until the item is in stock and ready to ship. They do not charge you upfront for a preorder. Not even the shipping. Only in stock items. If it's in stock and it hits the POL, you're charged right then, right there. When the preorders come in, you're charged right then, right there. If there is a flub up, contact customer service. That's all you can do. It's really as simple as that.

If they changed their ordering policies, which is their right, they should notify the public that they've done so. We've received no notices. Their policies haven't changed, last I checked. So...

*reads* Oh...here we go.

First of all, this little tidbit:

Bowspearer wrote:OH FOR BOOTING UP COLD!!!!!!!!!! *tripple facepalms*


You came at me like a man, you're going to continue acting like one when speaking to me. It's a matter of respect. Starting a post with a piece of dialogue from a cartoon reeks of disrespect when you try to diss me. Be grown up the whole way, or don't bother doing this at all.

Now, onto the rest of your post.

Bowspearer wrote:Seriously, you do get the irony of the entire attitude of your last post right? On second thought, scrap that since it's clear you don't, since you haven't bothered to comprehend my posts.


Oh, I comprehend just fine. Has it ever occurred to you that you're usually the one who's being told they just don't get it? You've been having trouble with ordering over the internet and dealing with businesses for quite some time now. You come on here and go on and on about it, chapter and verse, and it usually ends the same way: Hardly anyone agrees with you, but they all agree you don't handle it in the most professional manner.

Bowspearer wrote:Obviously I get the way it works. I'm not opposed to the way it works. I've said this TWO FRIKKIN TIMES already!


No, you obviously don't. This thread would've been dead and over and done with if you did. Actually, if you did, this thread wouldn't have been started.

Furthermore this was never about when you're charged for the item cost. Seriously if you're even bringing that up, then I have to seriously question your reading skills.

Bowspearer wrote:This was always about the shipping charges and when you're hit with them. Do I need to spell those words out to you so you actually get it?


You can spell them out 'til you're blue in the face. I've also explained to you, 'til I'm blue in the face, how and when they charge you for shipping. You keep beating the dead horse.

Bowspearer wrote:Here's the thing, I don't even have a problem with when I was charged per se- my issue is with it being abiguous and being caught out by it. Even then, I'm not bagging them out and telling people to avoid them. I'm simply saying "major heads up with shipping charges using PoL on BBTS so your budget isn't thrown out". Seriously, WTF is wrong with that?!


...yes, you do have a problem with the time frame. This thread would've lost one of it's purposes had you not cared, but you do, so here we are. There's nothing wrong with giving someone a heads up on things...if you understand what you're trying to tell them. If you don't understand how the system works, you can't be telling others how to use it. Do you see that? That's a legitimate point. I also said that if there is a real error, you need to contact their customer service for more info/assistance. Your intentions were fine, the end product didn't work out so well.

Bowspearer wrote:And guess what? By the third post in this thread it had served its purpose because someone who wasn't aware of it now is so when they do order, they'll take the shipping charges into account at the time they order rather when they want it all shipped out.


...I'm telling you that they ONLY charge your card when the item is in stock. Not on a preorder. They don't do it. It clearly says that they don't charge your card until it SHIPS. How do they know how much an item weighs until they actually have it in hand? They have rough estimates. They have the word of the manufacturer, but until they actually have it in hand and weigh it, they don't know what said item weighs. They can't charge you accordingly until they have the final figures. (If the weight is more than they factored in, they eat the costs, not you. That's what makes them one of the best in the business. Other stores might pass the costs onto the customer.) Again, if they are charging you NOW for a preorder that comes in LATER, then you need to speak to customer service and have them clarify or check or whatever's necessary. Perhaps you're entitled to a refund, or store credit, or perhaps they'll show you how it all adds up and you might've missed something.

I know from personal experience how their system works. I've put preorder and in stock items in my POL. I was charged the full price plus shipping for the in stock item. The preorder item did not adjust my total until it came in. Let me say that again: The preorder item did not adjust my total until it came in.

If you're being charged for them, you need to contact customer service, now. If you're angry that they charged you the shipping price for the in stock items, well then...that's on you. Should've read the fine print. It clearly says they'll do just that. If you weren't expecting it to be $40.00 for international shipping, that's also on you. By now, you should know this stuff.

Bowspearer wrote:Next time, you might want to try grasping what a post is actually bout before blindly leaping in and ASS-U-MEing.


I've assumed nothing. I'm going by what the info in the posts have contained. I'm going by past experience with you. There's nothing to assume, it's the same old song and dance, basically.

No one's made an ass out of me, though you try your darnedest. I'm in a good mood, so I'll let it slide, but if it was any other staff member, you might be looking at a warning. I will say this: You need to learn patience, you need to learn to not play the victim all the time, and you need to learn a bit of respect. And again, if you're going to come at someone like a man, show some respect and be that way the whole way through. Don't preface a post with a cartoon quote. It's a slap in the face, plus it makes it rather difficult to take it seriously. Then...I see what you have to say and how you say it and I see you're being serious and I don't care for it. We may not see eye to eye on many things, but I will not go out of my way to disrespect you.

You've been incredibly offensive in the past, please work on it.
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Re: WARNING ABOUT BBTS PILE OF LOOT

Postby Kibble » Mon Oct 15, 2012 9:14 pm

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Autobot032 wrote:POL is a double edged sword, sometimes. On the one hand, it usually works well and saves you money. On the other, it can cause stock problems...

I've seen several cases (across all the boards) in which POL items went out of stock and BBTS had to issue an apology to the customer and give them either store credit or a full refund.

They don't keep bins for each customer, or a locker for each customer or whatever storage facility people might think they have. They receive a shipment, and allocate whatever pieces a customer requested and put them off to the side and put all of these customer pieces together. There could be a 1,000 different customers items in this storage area. They're supposed to be marked off and tagged with each person's name, info, etc. Sometimes, the items fall through the cracks and they're either sold mistakenly or misplaced and the customer doesn't receive that item. This happens frequently with POLs that are months and months old. This is one of the reasons they give you so many months before it autoships. I wouldn't be the least bit surprised if some of these "Warehouse finds" are from customers lost items. (It's certainly not impossible.)


Yeah, I'm sure they've had mistakes happen along the way... I also highly doubt they tag or physically set any stock aside in a separate location. I would bet everything just goes in its assigned warehouse location and everything is just tracked and accounted for in the system. Then when you click to ship your POL, someone walks around the warehouse and collects each item from your order.
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Re: WARNING ABOUT BBTS PILE OF LOOT

Postby Mkall » Mon Oct 15, 2012 9:33 pm

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Kibble wrote:Yeah, I'm sure they've had mistakes happen along the way... I also highly doubt they tag or physically set any stock aside in a separate location. I would bet everything just goes in its assigned warehouse location and everything is just tracked and accounted for in the system. Then when you click to ship your POL, someone walks around the warehouse and collects each item from your order.

That would explain why Orders take a couple days in the Warehouse once you hit the Ship button.
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Re: WARNING ABOUT BBTS PILE OF LOOT

Postby Bowspearer » Mon Oct 15, 2012 11:41 pm

Autobot032 wrote:*reads* Oh...here we go.

First of all, this little tidbit:

Bowspearer wrote:OH FOR BOOTING UP COLD!!!!!!!!!! *tripple facepalms*


You came at me like a man, you're going to continue acting like one when speaking to me. It's a matter of respect. Starting a post with a piece of dialogue from a cartoon reeks of disrespect when you try to diss me. Be grown up the whole way, or don't bother doing this at all.

Now, onto the rest of your post.


No as we'll see you've been coming at me passive-aggressively from the first post; arrogantly presuming I don't understand the policies in play and that I'm somehow villifying BBTS. You have the GALL to demand I give you respect when you can't even be bothered giving me enough respect to read the posts rather than the person.

Autobot032 wrote:
Bowspearer wrote:Seriously, you do get the irony of the entire attitude of your last post right? On second thought, scrap that since it's clear you don't, since you haven't bothered to comprehend my posts.


Oh, I comprehend just fine. Has it ever occurred to you that you're usually the one who's being told they just don't get it? You've been having trouble with ordering over the internet and dealing with businesses for quite some time now. You come on here and go on and on about it, chapter and verse, and it usually ends the same way: Hardly anyone agrees with you, but they all agree you don't handle it in the most professional manner.


No clearly you don't comprehend anything here and what you've just said proves it. Somewhere along the line you have arrogantly taken 1+1 with a few bad eBayers plus a couple of dodgy online retail experiences I've had and gotten 11 by blindly and arrogantly presuming I MUST be the common denominator so therefore the problem must lie with me.

Considering you have made this blatantly clear in at least one other thread, and multiple times in this one, I am in no doubt that you entered this thread purely for the purposes of agitation and trolling. Furthermore you claim "hardly anyone agrees with you" but as everyone knows that phrase is highly subjective and a shaming tactic designed to gag its intended victim. We can consider this Exhibit B of your trolling behaviour as it is virtually a verbatum repeat of a previous comment you had made along the same lines about a dodgy eBay seller I was dealing with.

Furthermore the person who doesn't seem to get this thread is you. You're too busy reading the person (as you see them) instead of the thread to see what's right in front of you.

You claim that "hardly anyone agrees" with me, yet the only person here who keeps on with this personal crusade you seem to be insisting on championing is you.

Everyone else was either discussing the policy one way or another when they weren't clear on just what I was saying, appreciating the heads up (which contrary to your assumptions based on a perceived seeming omniscience, was the actual purpose of the thread), or discussing other aspects of the PoL system.

Face it- the person here making it into something it isn't is you.

Autobot032 wrote:
Bowspearer wrote:Obviously I get the way it works. I'm not opposed to the way it works. I've said this TWO FRIKKIN TIMES already!


No, you obviously don't. This thread would've been dead and over and done with if you did. Actually, if you did, this thread wouldn't have been started.


Right so even though I know that they charge you for shipping when they charge you for the item and have stated that I know this more than 3 times in this thread, you somehow know my thoughts better than I know my own? Wow, arrogant much?

Autobot032 wrote:
Bowspearer wrote:Furthermore this was never about when you're charged for the item cost. Seriously if you're even bringing that up, then I have to seriously question your reading skills.

This was always about the shipping charges and when you're hit with them. Do I need to spell those words out to you so you actually get it?


You can spell them out 'til you're blue in the face. I've also explained to you, 'til I'm blue in the face, how and when they charge you for shipping. You keep beating the dead horse.


You mean explain the system I'm already aware of as was made clear by if not the op, my second post in here? More examples of you crusading by reading the person (as you see them) instead of the post.

Autobot032 wrote:
Bowspearer wrote:Here's the thing, I don't even have a problem with when I was charged per se- my issue is with it being abiguous and being caught out by it. Even then, I'm not bagging them out and telling people to avoid them. I'm simply saying "major heads up with shipping charges using PoL on BBTS so your budget isn't thrown out". Seriously, WTF is wrong with that?!


...yes, you do have a problem with the time frame. This thread would've lost one of it's purposes had you not cared, but you do, so here we are. There's nothing wrong with giving someone a heads up on things...if you understand what you're trying to tell them. If you don't understand how the system works, you can't be telling others how to use it. Do you see that? That's a legitimate point. I also said that if there is a real error, you need to contact their customer service for more info/assistance. Your intentions were fine, the end product didn't work out so well.


And when have I said anything other than the system needs to be clearer here (ie there needs to be more of a heads up)? Again, you're arrogantly carrying on with this crusade you've decided you need to champion against me and read the person (as you see them) instead of the post.

Autobot032 wrote:
Bowspearer wrote:And guess what? By the third post in this thread it had served its purpose because someone who wasn't aware of it now is so when they do order, they'll take the shipping charges into account at the time they order rather when they want it all shipped out.


...I'm telling you that they ONLY charge your card when the item is in stock. Not on a preorder. They don't do it. It clearly says that they don't charge your card until it SHIPS. How do they know how much an item weighs until they actually have it in hand? They have rough estimates. They have the word of the manufacturer, but until they actually have it in hand and weigh it, they don't know what said item weighs. They can't charge you accordingly until they have the final figures. (If the weight is more than they factored in, they eat the costs, not you. That's what makes them one of the best in the business. Other stores might pass the costs onto the customer.) Again, if they are charging you NOW for a preorder that comes in LATER, then you need to speak to customer service and have them clarify or check or whatever's necessary. Perhaps you're entitled to a refund, or store credit, or perhaps they'll show you how it all adds up and you might've missed something.

I know from personal experience how their system works. I've put preorder and in stock items in my POL. I was charged the full price plus shipping for the in stock item. The preorder item did not adjust my total until it came in. Let me say that again: The preorder item did not adjust my total until it came in.

If you're being charged for them, you need to contact customer service, now. If you're angry that they charged you the shipping price for the in stock items, well then...that's on you. Should've read the fine print. It clearly says they'll do just that. If you weren't expecting it to be $40.00 for international shipping, that's also on you. By now, you should know this stuff.


And here's a classic example of what I'm talking about. The only time I have brought up the way preorders are charged is in terms of the logical conclusions it leads you to regarding when shipping is charged on PoL as a first time customer. When preordered items were charged for on PoL was never in itself an issue.

What I actually said there was:

Bowspearer wrote:so when they do order, they'll take the shipping charges into account at the time they order rather when they want it all shipped out.


Not preorder- order, which is yet more evidence that you're reading the person (as you see them) rather than the post. Obviously in the case of preorders, both item and shipping costs are charged when the item arrives. That's never been in dispute.

Furthermore I have repeatedly said I'm fine with their policy. Furthermore I was expecting the $55 for shipping or thereabouts- when it was charged was what was ambiguous. Yet even with that, you'll notice that I'm not even critical of when the shipping is charged- just the ambiguity around when it is charged.

Yet why let the facts get in the way of some personal crusade right?

Autobot032 wrote:
Bowspearer wrote:Next time, you might want to try grasping what a post is actually bout before blindly leaping in and ASS-U-MEing.


I've assumed nothing. I'm going by what the info in the posts have contained.


This is a blatant lie, confirmed by what follows it:

Autobot032 wrote:I'm going by past experience with you. There's nothing to assume, it's the same old song and dance, basically.


And here's the truth. You haven't bothered going by the facts, which contradict the thrust of your entire argument (which is to accuse me of falsely accusing BBTS of being dodgy - in terms of what you're reading into this - and to claim I'm not aware of their policy - proven by what you're not reading that has been stated in multiple posts). You have made this completely personal and have come here to blindly attack and gag me regardless of what might actually be being said.

Autobot032 wrote:No one's made an ass out of me, though you try your darnedest. I'm in a good mood, so I'll let it slide, but if it was any other staff member, you might be looking at a warning. I will say this: You need to learn patience, you need to learn to not play the victim all the time, and you need to learn a bit of respect. And again, if you're going to come at someone like a man, show some respect and be that way the whole way through. Don't preface a post with a cartoon quote. It's a slap in the face, plus it makes it rather difficult to take it seriously. Then...I see what you have to say and how you say it and I see you're being serious and I don't care for it. We may not see eye to eye on many things, but I will not go out of my way to disrespect you.

You've been incredibly offensive in the past, please work on it.


The blatant hypocrisy of this is astounding. The fact is that what you are engaging in now is the latest in what has been a pattern of cyber bullying on your part - compounded by threats of abuse of mod powers. In fact through blind assumptions about my character here that have clouded even your basic comprehension of my post, you have done nothing but show me disrespect.

Currently Optibotimus is running a competition where people can win a Masterpiece Optimus Prime by taking a pledge against cyber bullying. Clearly the staff here, and especially you judging by your behaviour towards me in this and other threads (which by the way isn't being any sort of christian), could benefit by taking that pledge. As it stands I'm sorely tempted to file a complaint with the admins against you for a pattern of cyber bullying. Across multiple threads over time.
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Re: WARNING ABOUT BBTS PILE OF LOOT

Postby Cyber Bishop » Tue Oct 16, 2012 6:27 am

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Bowspearer and Autobot32 KNOCK IT OFF.


Bowspearer if you have links to other threads where you feel harassed please pm them to me for my review.

Other than that keep it off the boards please.

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Re: WARNING ABOUT BBTS PILE OF LOOT

Postby Bowspearer » Tue Oct 16, 2012 6:50 am

Thanks Cyber, hopefully this thread can go back to what it was originally intended to be - which was a heads up to anyone who hasn't used PoL on BBTS before - and as it's diverged, a discussion on other issues relating to BBTS's PoL feature.
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Re: WARNING ABOUT BBTS PILE OF LOOT

Postby GuyIncognito » Tue Oct 16, 2012 8:20 am

I'm not trying to pile on or continue the argument here, but I'd like to offer a piece of advice to prevent something like this in the future.

Bowspearer: This thread may not have gone off the rails like it did if you had just presented the subject as "FYI: Something you may not know about BBTS Pile of Loot" instead of "WARNING ABOUT BBTS PILE OF LOOT". All caps = shouting.

Please take this as nothing more than friendly advice. :saint:
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Re: WARNING ABOUT BBTS PILE OF LOOT

Postby Bowspearer » Tue Oct 16, 2012 8:41 am

I get what you're saying, but it was intended to be just that. A warning about something which may bite you if you're not aware of it.

A good analogy would be- suppose you're in a car with a mate going down a steep and winding mountain road. Now on this road there's a really dangerous bend which has resulted in some serious accidents over the years.

So having recently driven down this road and getting into trouble with it, you tell your friend that you really need to warn them about one particular bend because if they're not aware of it, they could run into some real trouble. You're not telling them to avoid the road altogether, just to be aware of that one corner.

The other thing is that all caps is only shouting when boldface is an option. Other times it and emphasis tend to be interchangeable.

The lesson here is that you can't necessarily judge a thread by its title.
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Re: WARNING ABOUT BBTS PILE OF LOOT

Postby RodimalToyota » Tue Oct 16, 2012 10:50 am

So change the tread title, we don't need to be warned about something that is already given to you at checkout.

They've done nothing wrong, and there is no need to have a warning.
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Re: WARNING ABOUT BBTS PILE OF LOOT

Postby Bowspearer » Fri Oct 19, 2012 3:28 pm

On Monday I sent BBTS the following email:

To Whom It May Concern,
I wanted to pass on some constructive criticism after being caught out by some ambiguity about how the Pile of Loot works in relation to when shipping costs are charged.

I recently preordered a set of Transformers Rescue Bots from your site and set them to go on my Pile of Loot. Based on the fact that with Pile of Loot, shipping is delayed and the fact that with preorders, you only charge when items were in stock; I was given the impression that while I would be charged for the item when it arrived; I would not be charged for the shipping costs until the item was ready to be shipped.

Consequently my budget was thrown out $55 this pay, which being a full time university student and only on $500 a fortnight, was a bit of an issue.

To be clear, I'm fine with shipping being charged this way. My issue is the fact that it was ambiguous and so I was not fully aware of it so I could budget for it accordingly.

I realise these things can always be burried in fine print, but there is always a chance that people will miss something there and as such, much like with me, that can lead to misunderstandings and a less positive shopping experience than a customer might otherwise have had.

As such, I would suggest as a way to avoid such ambiguity, if it was made blatantly clear when people clicked on PoL in the ordering stage (preferably in bold, colourful letters that draw people to it) that people are charged for shipping costs t the time they order an item rather than at the time it ships.

As things stand I am happy to do business with you again, however this has not been as positive a shopping experience as it could have been. As such, I would hope you would strongly consider making this minor, yet significant change to the site so that others are not caught out the way I was.


I just got back the following response from them:

Hello Andrew,
Thank you for the suggestion. We are in the process of overhauling our FAQ's, the checkout/shopping cart process and other information on the website. I have discussed this with upper management and it is on the list for our programmer to see what he can do with the shopping cart to make it more clear for our POL customers that the shipping charges are factored in and charged at the time of checkout.
I apologize that this ambiguity has caused an inconvenience in your budget.
As further apology as well as thank you for the input, I have issued a $10 store credit to your account toward your next purchase.


Kudos to them for being on the ball and responding to this in words and actions so quickly (the $10 voucher is a completely unexpected gesture and entirely a bonus).

It looks like this is still something people need to be aware of for the time being, but that will be more obvious in the near future.
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Re: WARNING ABOUT BBTS PILE OF LOOT

Postby El Duque » Fri Oct 19, 2012 3:42 pm

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Glad it worked out for you, and the $10 store credit is awesome! BBTS has a great customer service dept. The Headrobots Blood DX upgrade kit that arrived in my last POL was missing the waist armor, one quick email and I've got a replacement on the way, no questions asked.
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Re: WARNING ABOUT BBTS PILE OF LOOT

Postby Bowspearer » Sat Oct 20, 2012 5:42 am

El Duque wrote:Glad it worked out for you, and the $10 store credit is awesome! BBTS has a great customer service dept. The Headrobots Blood DX upgrade kit that arrived in my last POL was missing the waist armor, one quick email and I've got a replacement on the way, no questions asked.


Yeah the $10 credit pleasantly shocked me. I mean I knew from their rep that BBTS had good CS but I wasn't expecting that at all.

All in all I'm glad I put up this warning though. Let's face it, changes to an online store's checkout software are second only to hardware replacement in terms of being a pain in the butt, so realistically, its probably going to be at least weeks before this gets implemented - meaning that in the mean time, first time POL users who might otherwise get caught out by it can at least be aware of it and budget around it.
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Re: WARNING ABOUT BBTS PILE OF LOOT

Postby Pontimax 01 » Sun Oct 21, 2012 4:10 pm

I find it kind of annoying you were given a $10 coupon for not getting the policies they have in place. I guess whoever read the email at BBTS is far more interested in customer happiness by going to extreme lengths of politeness then I would be.

And if it were my company and we had been aware of or became aware of an internet forum post entitled "WARNING ABOUT BBTS PILE OF LOOT" like we had done something wrong and you hadn't even bothered to contact us first, I'd surely have not given you that same $10 on this principle alone.

In the end I think it shows how far BBTS went rather then any "point" you made.
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Re: WARNING ABOUT BBTS PILE OF LOOT

Postby Bowspearer » Sun Oct 21, 2012 4:59 pm

You're right, BBTS are a fantastic company. They actually bother to read messages and understand and adhere to the ethics of "full disclosure" - something which certain people here, including yourself, could clearly learn a thing or 2 about.

As for the $10 voucher, I wouldn't have been even remotely disappointed/upset/angry/<insert negative emotion here> had they not offered the voucher, as it was never even on my radar.

My main concern has been the ambiguity about when shipping charges were charged for first time users and they have responded brilliantly to it. But then that is why they are the highly successful online retailer they are.
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Re: WARNING ABOUT BBTS PILE OF LOOT

Postby Autobot032 » Sun Oct 21, 2012 8:54 pm

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Bowspearer wrote:You're right, BBTS are a fantastic company. They actually bother to read messages and understand and adhere to the ethics of "full disclosure" - something which certain people here, including yourself, could clearly learn a thing or 2 about.


Alright. That's enough. Knock it off, right now!
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Re: WARNING ABOUT BBTS PILE OF LOOT

Postby Bowspearer » Mon Oct 22, 2012 12:30 am

Autobot032 wrote:
Bowspearer wrote:You're right, BBTS are a fantastic company. They actually bother to read messages and understand and adhere to the ethics of "full disclosure" - something which certain people here, including yourself, could clearly learn a thing or 2 about.


Alright. That's enough. Knock it off, right now!


I'll "knock it off" when certain individuals here, yourself included, stop trying to pick fights with me over this when even BBTS not only also feel I have a point, but are in the process of implementing it. In fact they agreed so strongly with the point that they even threw a $10 voucher into the mix that I never asked for or even remotely expected or anticipated.

That should have been enough for people right there. Yet people insist on continuing to pick a fight, when as people like Rhinox23 who actually read the thread prove, there are some people who haven't used PoL before (like I hadn't before using that preorder) and who appreciate the heads up.

In fact this thread would have continued to serve that purpose without descending into an online flamefest were it not for you and others deciding to pick fights over it.
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Re: WARNING ABOUT BBTS PILE OF LOOT

Postby Autobot032 » Mon Oct 22, 2012 4:32 am

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Bowspearer wrote:
Autobot032 wrote:
Bowspearer wrote:You're right, BBTS are a fantastic company. They actually bother to read messages and understand and adhere to the ethics of "full disclosure" - something which certain people here, including yourself, could clearly learn a thing or 2 about.


Alright. That's enough. Knock it off, right now!


I'll "knock it off" when certain individuals here, yourself included, stop trying to pick fights with me over this when even BBTS not only also feel I have a point, but are in the process of implementing it. In fact they agreed so strongly with the point that they even threw a $10 voucher into the mix that I never asked for or even remotely expected or anticipated.

That should have been enough for people right there. Yet people insist on continuing to pick a fight, when as people like Rhinox23 who actually read the thread prove, there are some people who haven't used PoL before (like I hadn't before using that preorder) and who appreciate the heads up.

In fact this thread would have continued to serve that purpose without descending into an online flamefest were it not for you and others deciding to pick fights over it.


You seem to misunderstand. I told you to knock it off as a member of the staff, not a regular poster. You crossed a line in your last post. You could've made your point without the editorial comment.

I'm not asking, I am telling you to stop, right now.
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Re: WARNING ABOUT BBTS PILE OF LOOT

Postby Burn » Mon Oct 22, 2012 5:43 am

Bowspearer wrote:
Autobot032 wrote:
Bowspearer wrote:You're right, BBTS are a fantastic company. They actually bother to read messages and understand and adhere to the ethics of "full disclosure" - something which certain people here, including yourself, could clearly learn a thing or 2 about.


Alright. That's enough. Knock it off, right now!


I'll "knock it off" when certain individuals here, yourself included, stop trying to pick fights with me over this when even BBTS not only also feel I have a point, but are in the process of implementing it. In fact they agreed so strongly with the point that they even threw a $10 voucher into the mix that I never asked for or even remotely expected or anticipated.

That should have been enough for people right there. Yet people insist on continuing to pick a fight, when as people like Rhinox23 who actually read the thread prove, there are some people who haven't used PoL before (like I hadn't before using that preorder) and who appreciate the heads up.

In fact this thread would have continued to serve that purpose without descending into an online flamefest were it not for you and others deciding to pick fights over it.


If you feel you are being victimised then by all means, please use the "Report this post" button instead of exasperating the situation by arguing back.

You were asked to knock it off by a member of the staff and instead you chose to ignore that.

You've had your say, you got your resolution, I consider this thread done before any more fighting occurs.
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Re: Warning about BBTS Pile of Loot

Postby Cyber Bishop » Mon Oct 22, 2012 6:30 am

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Warnings issued according per the site rules.

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