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Warning about BBTS Pile of Loot

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Re: WARNING ABOUT BBTS PILE OF LOOT

Postby Bowspearer » Tue Oct 16, 2012 8:41 am

I get what you're saying, but it was intended to be just that. A warning about something which may bite you if you're not aware of it.

A good analogy would be- suppose you're in a car with a mate going down a steep and winding mountain road. Now on this road there's a really dangerous bend which has resulted in some serious accidents over the years.

So having recently driven down this road and getting into trouble with it, you tell your friend that you really need to warn them about one particular bend because if they're not aware of it, they could run into some real trouble. You're not telling them to avoid the road altogether, just to be aware of that one corner.

The other thing is that all caps is only shouting when boldface is an option. Other times it and emphasis tend to be interchangeable.

The lesson here is that you can't necessarily judge a thread by its title.
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Re: WARNING ABOUT BBTS PILE OF LOOT

Postby RodimalToyota » Tue Oct 16, 2012 10:50 am

So change the tread title, we don't need to be warned about something that is already given to you at checkout.

They've done nothing wrong, and there is no need to have a warning.
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Re: WARNING ABOUT BBTS PILE OF LOOT

Postby Bowspearer » Fri Oct 19, 2012 3:28 pm

On Monday I sent BBTS the following email:

To Whom It May Concern,
I wanted to pass on some constructive criticism after being caught out by some ambiguity about how the Pile of Loot works in relation to when shipping costs are charged.

I recently preordered a set of Transformers Rescue Bots from your site and set them to go on my Pile of Loot. Based on the fact that with Pile of Loot, shipping is delayed and the fact that with preorders, you only charge when items were in stock; I was given the impression that while I would be charged for the item when it arrived; I would not be charged for the shipping costs until the item was ready to be shipped.

Consequently my budget was thrown out $55 this pay, which being a full time university student and only on $500 a fortnight, was a bit of an issue.

To be clear, I'm fine with shipping being charged this way. My issue is the fact that it was ambiguous and so I was not fully aware of it so I could budget for it accordingly.

I realise these things can always be burried in fine print, but there is always a chance that people will miss something there and as such, much like with me, that can lead to misunderstandings and a less positive shopping experience than a customer might otherwise have had.

As such, I would suggest as a way to avoid such ambiguity, if it was made blatantly clear when people clicked on PoL in the ordering stage (preferably in bold, colourful letters that draw people to it) that people are charged for shipping costs t the time they order an item rather than at the time it ships.

As things stand I am happy to do business with you again, however this has not been as positive a shopping experience as it could have been. As such, I would hope you would strongly consider making this minor, yet significant change to the site so that others are not caught out the way I was.


I just got back the following response from them:

Hello Andrew,
Thank you for the suggestion. We are in the process of overhauling our FAQ's, the checkout/shopping cart process and other information on the website. I have discussed this with upper management and it is on the list for our programmer to see what he can do with the shopping cart to make it more clear for our POL customers that the shipping charges are factored in and charged at the time of checkout.
I apologize that this ambiguity has caused an inconvenience in your budget.
As further apology as well as thank you for the input, I have issued a $10 store credit to your account toward your next purchase.


Kudos to them for being on the ball and responding to this in words and actions so quickly (the $10 voucher is a completely unexpected gesture and entirely a bonus).

It looks like this is still something people need to be aware of for the time being, but that will be more obvious in the near future.
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Re: WARNING ABOUT BBTS PILE OF LOOT

Postby El Duque » Fri Oct 19, 2012 3:42 pm

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Glad it worked out for you, and the $10 store credit is awesome! BBTS has a great customer service dept. The Headrobots Blood DX upgrade kit that arrived in my last POL was missing the waist armor, one quick email and I've got a replacement on the way, no questions asked.
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Re: WARNING ABOUT BBTS PILE OF LOOT

Postby Bowspearer » Sat Oct 20, 2012 5:42 am

El Duque wrote:Glad it worked out for you, and the $10 store credit is awesome! BBTS has a great customer service dept. The Headrobots Blood DX upgrade kit that arrived in my last POL was missing the waist armor, one quick email and I've got a replacement on the way, no questions asked.


Yeah the $10 credit pleasantly shocked me. I mean I knew from their rep that BBTS had good CS but I wasn't expecting that at all.

All in all I'm glad I put up this warning though. Let's face it, changes to an online store's checkout software are second only to hardware replacement in terms of being a pain in the butt, so realistically, its probably going to be at least weeks before this gets implemented - meaning that in the mean time, first time POL users who might otherwise get caught out by it can at least be aware of it and budget around it.
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Re: WARNING ABOUT BBTS PILE OF LOOT

Postby Pontimax 01 » Sun Oct 21, 2012 4:10 pm

I find it kind of annoying you were given a $10 coupon for not getting the policies they have in place. I guess whoever read the email at BBTS is far more interested in customer happiness by going to extreme lengths of politeness then I would be.

And if it were my company and we had been aware of or became aware of an internet forum post entitled "WARNING ABOUT BBTS PILE OF LOOT" like we had done something wrong and you hadn't even bothered to contact us first, I'd surely have not given you that same $10 on this principle alone.

In the end I think it shows how far BBTS went rather then any "point" you made.
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Re: WARNING ABOUT BBTS PILE OF LOOT

Postby Bowspearer » Sun Oct 21, 2012 4:59 pm

You're right, BBTS are a fantastic company. They actually bother to read messages and understand and adhere to the ethics of "full disclosure" - something which certain people here, including yourself, could clearly learn a thing or 2 about.

As for the $10 voucher, I wouldn't have been even remotely disappointed/upset/angry/<insert negative emotion here> had they not offered the voucher, as it was never even on my radar.

My main concern has been the ambiguity about when shipping charges were charged for first time users and they have responded brilliantly to it. But then that is why they are the highly successful online retailer they are.
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Re: WARNING ABOUT BBTS PILE OF LOOT

Postby Autobot032 » Sun Oct 21, 2012 8:54 pm

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Bowspearer wrote:You're right, BBTS are a fantastic company. They actually bother to read messages and understand and adhere to the ethics of "full disclosure" - something which certain people here, including yourself, could clearly learn a thing or 2 about.


Alright. That's enough. Knock it off, right now!
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Re: WARNING ABOUT BBTS PILE OF LOOT

Postby Bowspearer » Mon Oct 22, 2012 12:30 am

Autobot032 wrote:
Bowspearer wrote:You're right, BBTS are a fantastic company. They actually bother to read messages and understand and adhere to the ethics of "full disclosure" - something which certain people here, including yourself, could clearly learn a thing or 2 about.


Alright. That's enough. Knock it off, right now!


I'll "knock it off" when certain individuals here, yourself included, stop trying to pick fights with me over this when even BBTS not only also feel I have a point, but are in the process of implementing it. In fact they agreed so strongly with the point that they even threw a $10 voucher into the mix that I never asked for or even remotely expected or anticipated.

That should have been enough for people right there. Yet people insist on continuing to pick a fight, when as people like Rhinox23 who actually read the thread prove, there are some people who haven't used PoL before (like I hadn't before using that preorder) and who appreciate the heads up.

In fact this thread would have continued to serve that purpose without descending into an online flamefest were it not for you and others deciding to pick fights over it.
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Re: WARNING ABOUT BBTS PILE OF LOOT

Postby Autobot032 » Mon Oct 22, 2012 4:32 am

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Bowspearer wrote:
Autobot032 wrote:
Bowspearer wrote:You're right, BBTS are a fantastic company. They actually bother to read messages and understand and adhere to the ethics of "full disclosure" - something which certain people here, including yourself, could clearly learn a thing or 2 about.


Alright. That's enough. Knock it off, right now!


I'll "knock it off" when certain individuals here, yourself included, stop trying to pick fights with me over this when even BBTS not only also feel I have a point, but are in the process of implementing it. In fact they agreed so strongly with the point that they even threw a $10 voucher into the mix that I never asked for or even remotely expected or anticipated.

That should have been enough for people right there. Yet people insist on continuing to pick a fight, when as people like Rhinox23 who actually read the thread prove, there are some people who haven't used PoL before (like I hadn't before using that preorder) and who appreciate the heads up.

In fact this thread would have continued to serve that purpose without descending into an online flamefest were it not for you and others deciding to pick fights over it.


You seem to misunderstand. I told you to knock it off as a member of the staff, not a regular poster. You crossed a line in your last post. You could've made your point without the editorial comment.

I'm not asking, I am telling you to stop, right now.
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Re: WARNING ABOUT BBTS PILE OF LOOT

Postby Burn » Mon Oct 22, 2012 5:43 am

Bowspearer wrote:
Autobot032 wrote:
Bowspearer wrote:You're right, BBTS are a fantastic company. They actually bother to read messages and understand and adhere to the ethics of "full disclosure" - something which certain people here, including yourself, could clearly learn a thing or 2 about.


Alright. That's enough. Knock it off, right now!


I'll "knock it off" when certain individuals here, yourself included, stop trying to pick fights with me over this when even BBTS not only also feel I have a point, but are in the process of implementing it. In fact they agreed so strongly with the point that they even threw a $10 voucher into the mix that I never asked for or even remotely expected or anticipated.

That should have been enough for people right there. Yet people insist on continuing to pick a fight, when as people like Rhinox23 who actually read the thread prove, there are some people who haven't used PoL before (like I hadn't before using that preorder) and who appreciate the heads up.

In fact this thread would have continued to serve that purpose without descending into an online flamefest were it not for you and others deciding to pick fights over it.


If you feel you are being victimised then by all means, please use the "Report this post" button instead of exasperating the situation by arguing back.

You were asked to knock it off by a member of the staff and instead you chose to ignore that.

You've had your say, you got your resolution, I consider this thread done before any more fighting occurs.
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Re: Warning about BBTS Pile of Loot

Postby Cyber Bishop » Mon Oct 22, 2012 6:30 am

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Warnings issued according per the site rules.

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If a moderator/administrator has to step in and hand out warnings/bans or other disciplines adhere to their wishes. Do not treat the warning as grounds for a personal vendetta. Warnings are carefully thought out, and flaming, bating or harassing a staff member because of it will only lead to a harsher reprimand.
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