This is coming from our new store software to all active members. We have been transferring and cleaning up data in order to use our new system. We want to have one more set of eyes to look at your addresses, and that's you!
Please go to this link and log in using the email address this email came to, and your old club password (unless you have changed it in the new store).
As we continue to bring up new systems and software, this will remain your membership log in and password. You may change either at anytime by logging in. However, each membership you have must have a unique email address as that will be your log in from here forward. If you don't know your password, use the retrieval link and then log in and change it.
After you log in, please check all of the tabs and make sure your information is accurate. You will have until Tuesday at 5 pm central time to make any changes to your address(es). After that time we will lock the files and create the mailing lists for this year's membership figure and your April issue. Your April issue will run about 2 weeks late. Next month, we should be back on our regular schedule.
We have limited the access in this first implementation of the club store. There are still some issues we have to work out this week before we put product in. We want to make sure all of the data is correct before we move forward.
If you have more than one membership and have trouble getting into your second account or if you have accounts in both clubs, please contact customer service and we will assist you. It is more efficient for you to email us. Don't reply to this email, use the links on the bottom of all of our pages.
In addition, approximately 150 of you will expire this next week (check your Bill Date in your profile). The new system automatically renews you on your billing anniversary provided you have a valid credit card on file. If you don't want to leave it on file, you can come back after it is billed (you can see the charge in your account) and delete it.
Thanks for your support and help!
Issue 44 of the TCC Magazine is shipping a little late this month due to our change over to the new system. So, in addition to the regular bi-monthly preview, how about a full page sneak peak at one of the pages from this months installment of "A Flash Forward!"
As far as the rest of the issue, we have a content packed magazine for you leading up to BotCon. The Transformers brand team talks Bruticus, what we can expect to see at BotCon AND gives us a cool figure preview. We also chat with the show producer behind the Transformers: The Ride attraction. Add in two all-new MTMTE profiles, a great new Allspark Almanac feature with special guest contributor Heather T. Smith, "A Flash Forward" Part two and other amazing content you get in this great issue of the TCC Magazine!
Here is the latest update on the credit card security investigation.
The firm we have hired to analyze our former ecommerce server and software has preliminarily determined that we did incur a SQL injection code attack sometime before Christmas. Our ISP did have a commercial product installed that was supposed to defeat these types of attacks, but apparently it failed.
This allowed the hackers access to our order information. While it is still unknown exactly what data they were able to harvest (investigation continues) we need to assume that they were able to extract all of our order information. The security firm thinks that this attack has allowed the hackers to come back periodically and harvest more information. However, once the old server was taken out of service (around February 21st) there was nothing left for them to access.
Once this information was stolen, (no matter if it was back before Christmas) there is no time frame as to when the thieves may sell or try to use the information to purport credit card theft.
What does this mean to me?
We are asking again that anyone who has used a credit card in our old online systems in the past year (NOT THE NEW STORE) to get your card replaced immediately. If you have done this already, there is no action required on your part.
We apologize for the inconvenience, we know this whole thing is a pain, but it is better to replace the cards than have to deal with any issues that may result from this theft of data. Even though the amount of fraud has greatly declined, we are still receiving a customer report every few days of someone else (who hasn’t replaced their cards) getting hit. We strongly encourage you to take this step immediately if you have not done so already. Again, this DOES NOT pertain to any cards that have been used in the new store.
What is the plan?
We are still working on all of the issues and are several weeks away from a final resolution. Our new store is currently offline while we complete the entries and audit the data from the renewals we received last week. Just to reiterate, this new store is a totally different piece of software, at a totally different hosting site. There are hundreds of other retailers using this same software as it is hosted by the software creators.
We hope to have the store online and registration system back online sometime next week. When the store comes back online, we will be adding products slowly so it will take some time to have everything back in the store.
Thank you for your patience and support during this trying issue.
The 2013 Membership Figure will be revealed at BotCon 2012!
Now, a couple quick panel sneak peeks from next issue courtesy of the amazing Matt Frank and Thomas Deer!
Transformers Collectors' Club wrote:TODAY is the deadline for renewing your membership or to join and get this year's FREE membership figure!
This is one of the last emails that will come out of our old member system. Your membership end date at the bottom of this email may/may not be correct as we have stopped updating the old online system. However, if your end date is before today and you have not renewed, you need to go to our new store, click on the membership of your choice and check out. Your information has not been ported over to the new system. If you know someone who has never had a membership (paid), their process is the same.
If your end date is in the future, please don't do anything today. Next week we will send out an email instructing you how to check your membership and what the different functions mean on the new site.
We do plan to split the stores back into Transformers and G.I. Joe individual clubs in the next several weeks when we start putting product in the new stores.
Please note that if you have a membership in each club or multiple memberships, you will need to contact customer support about how to update your additional accounts. Again, if your end date is in the future, please wait until next week to contact customer support. This will help us get through today's deadline which is 5 pm CDT.
Thanks for your support!
This email is going out to all members.
If you did not have an order or have received your order for Over-Run and Drift, please disregard this email.
Here is the latest update on Over-Run and Drift's shipping schedules. Our original order was split into two shipments in China. The first shipment came in the early part of February. The remaining items are coming with the BotCon sets and is on the water now.
We anticipate that the second shipment will arrive here around the first/second week of April. At that time we will finish shipping the remaining orders. The shipments have gone out in the sequence that they were ordered. If your invoice number is higher than 62851 your items will come in a few weeks. We appreciate your patience. If your invoice number is 62851 or lower, your shipment is on its way.
We could have held all the orders until the entire shipment was here, but we felt that it was important to get as many orders out the door as possible and into your hands.
Thanks for your support!
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