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New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night

Transformers News: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night

Tuesday, July 9th, 2013 9:40PM CDT

Categories: Auctions, Event News, Toy News
Posted by: Seibertron   Views: 30,305

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Here's a quick update to the Toys R Us SDCC exclusives situation that has transpired in the past 24 hours with Masterpiece Soundwave and Acid Storm. I just received the following message from Toys R Us, which mentions their contractual obligations to the manufacturer. I'm assuming this is referring the fact that these toys all have a July 18th, 2013 "street date" to coincide with SDCC. While many of customers might be upset, it is important to keep in mind that mistakes happen. The toys are scheduled to be released next Thursday at San Diego Comic Con, on ToysRUs.com and apparently they will be available in stores as well.

Additional information about this situation can be found by viewing our news story from earlier today.

Toysrus.com wrote:Dear Ryan Yzquierdo,

We are very sorry to inform you that due to a contractual issue with the manufacturer, we are not able not able to fulfill your item purchased on eBay. Since we are not able to complete your Item #350829991790,360692640102 is being cancelled. We can certainly understand your disappointment and we are truly sorry for this unexpected occurrence.

Your loyalty is valued and we will work hard to ensure such a situation like this does not happen again in the future.

The item will be available for purchase on July 18th, and encourage you to purchase it at that time.

Should you have questions or before leaving feedback, please contact our Guest Services team at 866-909-3502 or use the following email: support.ebay@toysrus.com.

With our sincere apologies,

The Guest Services Team
Toysrus.com and Babiesrus.com on eBay
Credit(s): Toysrus.com
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Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1502018)
Posted by Antron on July 9th, 2013 @ 10:31pm CDT
the link on tru.com is gone now too.

www.toysrus.com/product/index.jsp?productId=19038126
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1502057)
Posted by Blackstreak on July 10th, 2013 @ 4:57am CDT
Apparently among those who were laid off a while ago was their editor/proofreader. #-o
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1502063)
Posted by Bouncy X on July 10th, 2013 @ 5:44am CDT
the link is back at Toys R Us!!

i noticed it in my favorites but i also tried the one someone posted up there before me and it works too...so wheew!! :P

EDIT: hmmmm i just tried the link from work (i was home last night when i posted the above message) and now it doesnt work again...weeeird.
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1502136)
Posted by kaseycuyler on July 10th, 2013 @ 12:38pm CDT
I find it funny how at first they told me they canceled due to being out of stock in their wearhouse...

Dear eastdrawingsen10rs,


Dear Eastdrawingsen10rs,

Thank you for contacting Toys "R" Us on eBay regarding the status of your order, Order #13357990.

We regret to inform you that we had to cancel your order due to our warehouse being out of stock.

We understand your interest in this item and suggest periodically checking back on the website for future availability. We are sorry we couldn't fulfill all of the items on your order and appreciate your interest in shopping with us.

If you need any further assistance, please feel free to respond to this email. Thank you again for contacting us. We value your business and look forward to serving you in the future!

Sincerely,

Adam
Guest Service Team
Toys "R" Us on eBay Support


From there I got another message saying it was the contract issue
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1502140)
Posted by Autobot032 on July 10th, 2013 @ 12:55pm CDT
kaseycuyler wrote:I find it funny how at first they told me they canceled due to being out of stock in their wearhouse...

Dear eastdrawingsen10rs,


Dear Eastdrawingsen10rs,

Thank you for contacting Toys "R" Us on eBay regarding the status of your order, Order #13357990.

We regret to inform you that we had to cancel your order due to our warehouse being out of stock.

We understand your interest in this item and suggest periodically checking back on the website for future availability. We are sorry we couldn't fulfill all of the items on your order and appreciate your interest in shopping with us.

If you need any further assistance, please feel free to respond to this email. Thank you again for contacting us. We value your business and look forward to serving you in the future!

Sincerely,

Adam
Guest Service Team
Toys "R" Us on eBay Support


From there I got another message saying it was the contract issue


Nothing weird/funny about it. They are contractually obligated to release him on July 18th (one week from this Thursday) and cannot do so before then. And due to that street date, they do not have any in stock. It's not in the stores, warehouses or distribution centers. It's still in transit and locked away. I've confirmed this myself, several times. It won't be released to them until the night before (the 17th) or the morning of (the 18th). They were honest in what they told you.
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1502411)
Posted by JNYCE on July 11th, 2013 @ 11:05am CDT
Has anyone got a charge back on their card? After the order and the refund i got charged today again? TRU was no help because they cannot view orders because their system is down.
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1502480)
Posted by Rated X on July 11th, 2013 @ 1:35pm CDT
This is retarded. Poor customer service to make the same people go back on line and re-order the same s**t. It's a god damn mass release, not some super special exclusive that needs a special release date. So who cares ? Somebody grab a TRU corporate guy and smack him across the face with wet towel :BANG_HEAD:
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1502481)
Posted by Rated X on July 11th, 2013 @ 1:36pm CDT
Double post - computer froze
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504043)
Posted by Antron on July 17th, 2013 @ 7:50pm CDT
I just called my local true and they said they don't have any and won't unless it comes as a special delivery tommorow. I hope the link goes back up soon. :-( I was really hoping to just go pick one up And not wait for shipping.
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504044)
Posted by Mindmaster on July 17th, 2013 @ 7:50pm CDT
They probably won't come until the week after SDCC.
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504046)
Posted by shauni55 on July 17th, 2013 @ 8:06pm CDT
So is there any reason to wait till midnight to see if they pop up on the site?
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504058)
Posted by shauni55 on July 17th, 2013 @ 8:23pm CDT
So will these be put up tonight at midnight one TRU.com or what
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504109)
Posted by STINGRAY749 on July 17th, 2013 @ 10:58pm CDT
So when is soundwave going to be available? I've heard midnight and 8 am as possibilities. Just wanna make sure.
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504112)
Posted by Mindmaster on July 17th, 2013 @ 10:59pm CDT
STINGRAY749 wrote:So when is soundwave going to be available? I've heard midnight and 8 am as possibilities. Just wanna make sure.


I believe those are when they begin to be available online. As for in-store, impossible to say.
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504115)
Posted by Yotsuyasan on July 17th, 2013 @ 11:02pm CDT
STINGRAY749 wrote:So when is soundwave going to be available? I've heard midnight and 8 am as possibilities. Just wanna make sure.


Well, I have 12:01 a.m. EST, and it isn't on the website yet... So I suppose we can discount midnight. :p
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504116)
Posted by shauni55 on July 17th, 2013 @ 11:02pm CDT
F5ing!
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504117)
Posted by chuckdawg1999 on July 17th, 2013 @ 11:02pm CDT
Well the listing isn't there now
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504118)
Posted by datguy86 on July 17th, 2013 @ 11:03pm CDT
Jeebus wept the e-bay prices are staggering even now. I shouldn't have looked.
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504119)
Posted by chuckdawg1999 on July 17th, 2013 @ 11:05pm CDT
datguy86 wrote:Jeebus wept the e-bay prices are staggering even now. I shouldn't have looked.


And that's IF the seller gets them
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504122)
Posted by datguy86 on July 17th, 2013 @ 11:10pm CDT
chuckdawg1999 wrote:
datguy86 wrote:Jeebus wept the e-bay prices are staggering even now. I shouldn't have looked.


And that's IF the seller gets them


These dudes were claiming without evidence apparently shipping from SDCC.
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504126)
Posted by STINGRAY749 on July 17th, 2013 @ 11:15pm CDT
Mindmaster wrote:
STINGRAY749 wrote:So when is soundwave going to be available? I've heard midnight and 8 am as possibilities. Just wanna make sure.


I believe those are when they begin to be available online. As for in-store, impossible to say.

Thanks. I was wondering for online because that's how I will have to get it. ( Nearest to my house is 120 miles :-( :-x )
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504134)
Posted by chuckdawg1999 on July 17th, 2013 @ 11:24pm CDT
Just saying, if you live on the East Coast, 5AM may be your friend.
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504140)
Posted by Nemesis Destron on July 17th, 2013 @ 11:58pm CDT
chuckdawg1999 wrote:Just saying, if you live on the East Coast, 5AM may be your friend.



Curious, what time is my friend on the west coast? :VEHI:
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504142)
Posted by Antron on July 18th, 2013 @ 12:01am CDT
If hasbro wants to avoid a huge stain someone will walk into a TRU at 10am and pick one up. It would be different if they hadn't pre posted the link and sent a bunch of emails telling people it would be available on-line and in stores on 7-18. I have 3 TRU in my immediate area and I will be hitting up every one of them.

Like I said, if they weren't so specific I could live with that but, don't give a date and not deliver. They've had plenty of time to make an official postponement, especially after the ebay incident.

I'll be watching all night and if it becomes available online, I'll order one and if I find one locally I'll just cancel it but trust in believe by 11 am tomorrow I'll own this figure one way or another or raise hell about it. I'll understand if my TRUs don't have them yet (i'm usually about 3-6 behind official release dates in my area) but as long as I can order one online I'll be happy knowing it's on the way.

This figure seems to be a big deal to us collectors. We're the guys who are spending $100+ a shot for these big ticket figures. I may be wrong but, I doubt that botshots and rescue bots are where they're making the bulk of their money. I specifically didn't get the Takara version because of the US Hasbro release.

I'm sorry, I'm just stressed and venting. I really want this figure. I had to bust my hump to make sure I got the last MP Prime with trailer and even though I busted my hump I still couldn't get a MP Grimlock and ended up paying $250 for one because TRU wouldn't put him on layaway. I hate when people are too lazy to do their jobs because that's what happened there.

In TRUs defense, now that walmart and everyone else raised the prices on their TF deluxes, TRU doesn't seem so overpriced anymore. I wonder who knows who in order to make that awfully convenient for them. TRU has been pretty good to me over the years though. I'm just stressing. :(


@Nemesis Destron, that would be 2AM Pacific
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504186)
Posted by chuckdawg1999 on July 18th, 2013 @ 4:20am CDT
IT'S UP! IT'S UP!!!
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504187)
Posted by datguy86 on July 18th, 2013 @ 4:25am CDT
Awesome. But where's Acid Storm?
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504188)
Posted by Henry921 on July 18th, 2013 @ 4:26am CDT
Just ordered Sounds. No sign of Acid Storm on the website yet...
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504192)
Posted by Yotsuyasan on July 18th, 2013 @ 4:46am CDT
Man, I picked the right time to wake up briefly. Well... back to sleep with me! :grin:
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504198)
Posted by chuycent on July 18th, 2013 @ 5:04am CDT
I got my MP Soundwave too. I spoke to my friend that works at TRU and he said as of right now, the MP Acid Storm will be selling in Store. So I would go to your neighborhood TRU to pick up this bad boy. :-? :KREMZEEK:
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504207)
Posted by STINGRAY749 on July 18th, 2013 @ 6:23am CDT
now its out of stock on their site. time to wait and pray. :PRAY:
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504208)
Posted by Antron on July 18th, 2013 @ 6:32am CDT
I literally got screwed out of my window. Here's to the great Soundwave hunt/debacle of 2013. Congrats to all you lucky fans out there.
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504210)
Posted by STINGRAY749 on July 18th, 2013 @ 6:43am CDT
I hate how they say 9am and then it comes on around 5 am. >:oP
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504211)
Posted by Erailea on July 18th, 2013 @ 6:43am CDT
Wow, talk about an early morning sale O.o It's not even 8am (EST) and pre-oders area already sold out and looks to have been for a while, according to posts. Geez. Wonder how many people skipped sleeping in hopes of snagging this guy...
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504212)
Posted by shauni55 on July 18th, 2013 @ 6:51am CDT
I stayed up all night and decided to get a few hours of sleep at 5:15... I cant believe it. Im gonna check my local tru today buf we never get anything
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504215)
Posted by fordprefect294 on July 18th, 2013 @ 7:04am CDT
What's worse, is that now the page listing "looks" like it's in stock, it even lets you add it to your cart. Then when you go to check out, "The following item: Transformers Masterpiece - Soundwave has limited inventory. We've adjusted the quantity below to reflect the number we have available. " Yeah, adjusted to zero. WTF
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504217)
Posted by FortMacs on July 18th, 2013 @ 7:13am CDT
fordprefect294 wrote:What's worse, is that now the page listing "looks" like it's in stock, it even lets you add it to your cart. Then when you go to check out, "The following item: Transformers Masterpiece - Soundwave has limited inventory. We've adjusted the quantity below to reflect the number we have available. " Yeah, adjusted to zero. WTF




got the same thing when I tried at 7 30 am. may stop by tru on the way to work just to see if they have one, though with my luck they wont.
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504221)
Posted by STINGRAY749 on July 18th, 2013 @ 7:22am CDT
I don't know if my order went through but it was recorded in my paypal account so I hope it did.
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504222)
Posted by Rodimus Prime on July 18th, 2013 @ 7:27am CDT
Yeah, now I couldn't even order it online. Not even an add to cart option. I'm gonna swing by TRU when they open.
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504223)
Posted by fordprefect294 on July 18th, 2013 @ 7:32am CDT
Rodimus Prime wrote:Yeah, now I couldn't even order it online. Not even an add to cart option. I'm gonna swing by TRU when they open.


Wish I wasn't already at work. Good luck
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504224)
Posted by MenaceRX on July 18th, 2013 @ 7:32am CDT
I ordered mine in the second batch around 748 according to my Email confirmations. Also shows the pending charges on my card for my three items. MP SW for me and , MLP Nightmare Moon and Silverbolt for my daughter.
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504226)
Posted by STINGRAY749 on July 18th, 2013 @ 7:46am CDT
Oops. I was checking my wrong email and just checked the correct one and saw my order confirmation. :KREMZEEK: :grin:

Man I hope the mp 10 thing doesn't happen again.
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504273)
Posted by ZenPrime on July 18th, 2013 @ 9:13am CDT
Soundwave is back up on TRU.com as well as Acid Storm!
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504277)
Posted by fordprefect294 on July 18th, 2013 @ 9:16am CDT
ZenPrime wrote:Soundwave is back up on TRU.com as well as Acid Storm!


AAAAAND it's gone
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504285)
Posted by omarvance on July 18th, 2013 @ 9:24am CDT
I tried to add to cart then it automatically removed it. Now I can't even try to add it. What is up with these people?? :(
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504292)
Posted by mooncake623 on July 18th, 2013 @ 9:34am CDT
ordered Acid storm.... damn SW could not add to cart
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504293)
Posted by GuyIncognito on July 18th, 2013 @ 9:36am CDT
omarvance wrote:I tried to add to cart then it automatically removed it. Now I can't even try to add it. What is up with these people?? :(


It's not "these people" that are the problem, it's US. They have a limited inventory. For every one they have, there are probably ten (a hundred?) of us trying to get it.
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504297)
Posted by shauni55 on July 18th, 2013 @ 9:52am CDT
Went to TRU this morning, met two other guys looking for them as well but no avail. FB says they wont get them in stores till August. Got my Acid Storm (I hope), the paypal went through and I got an email, but after submitting my order it said "Quantity exceeded blah blah blah" fingers crossed
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504298)
Posted by omarvance on July 18th, 2013 @ 9:54am CDT
This happens every year with these exclusives. You'd think they'd learn how many to order.
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504301)
Posted by shauni55 on July 18th, 2013 @ 9:55am CDT
Welp after my blundered whole night of staying up (by 1 hour of sleep at 5:15) I went to TRU this morning, nothing. Their Facebook said stores dont get them till August. Did get my Acid Storm (Although it said quantity exceeded blah blah blah)but paypal and email came through. PS sorry if this is a double post first one didn't seem to work
Re: New message from Toysrus.com regarding SDCC exclusive purchases on eBay last night (1504317)
Posted by Antron on July 18th, 2013 @ 10:35am CDT
I just went to 3 TRUs and the one that would even help me said try Tuesday. Funny that Tuesday is not 7-18. I also learned from talking with them that TRU distributes as they see fit depending on the class of store and that since 2 of my TRUs are C class and the other one (The good one with decent employees) is a D class they will only be getting 1 case the other to might get 2. I don't care if it a Z class store there should be one on the shelf at every TRU on the release date. I'm literally sick to my stomach from the stress this is causing.

For the record I'm one of 4 guys that was at one of these TRUs at 10am when they opened. Why, I ask the Gods, Why are you not ready to take my money. If it's no good, I'll happily take one for free ;)

Anyway, good luck to you all. I'm going to go puke now.

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