Oberon22 wrote:Every time I call them they send my call to her as she is "taking care" of my parcel.
I think the censored word is pretty easy to guess - it's what the quotes around "lady" are for. Yeah, I know it might be a bit exaggerate and not very nice but it's my birthday, I saved for months to be able to buy Grapple and I am p***ed!!!
Oberon22 wrote:I think the censored word is pretty easy to guess - it's what the quotes around "lady" are for.
JelZe GoldRabbit wrote:Oberon22 wrote:Every time I call them they send my call to her as she is "taking care" of my parcel.
I think the censored word is pretty easy to guess - it's what the quotes around "lady" are for. Yeah, I know it might be a bit exaggerate and not very nice but it's my birthday, I saved for months to be able to buy Grapple and I am p***ed!!!
*sighs* She may be assigned to your case, but that doesn't mean you're stuck with her. Demand to speak with her superior, it's your right as a customer.
Oberon22 wrote:There is a 20% VAT fee (like $50/€50) but they always charge that. If it was just the fee I would pay it. I asked HLJ for help and basically they said that they don't care and wished me good luck stating the rules which I found earlier myself (that high-priced collectibles intended for people over 14 years do not require a CE stamp).
I asked to talk to a supervisor and also said I would be making a formal complaint with Fed Ex but she started laughing, said "good day" and hung up on me.
Oberon22 wrote:There is a 20% VAT fee (like $50/€50) but they always charge that. If it was just the fee I would pay it. I asked HLJ for help and basically they said that they don't care and wished me good luck stating the rules which I found earlier myself (that high-priced collectibles intended for people over 14 years do not require a CE stamp).
I asked to talk to a supervisor and also said I would be making a formal complaint with Fed Ex but she started laughing, said "good day" and hung up on me.
Oberon22 wrote:I got my Grapple finally. I just printed a CE Declaration of Conformity myself and gave it to this "nice lady".
But the trouble didn't end there. She said she found it suspect that a toy would cost that much money and she called for the customs inspection officials to open not just the shipping box but the box containing the toy itself and even took Grapple out of the plastic shell!
Luckily she opened the one box that was dinged and the other is still MISB (I collect MISB) and I would have opened one anyway.
Anyhow, I will stop here since I will end up saying very very inappropriate things about this amazing human being otherwise and I think I am giving the impression I am a very angry person since every time I post on the boards it's to complain about someone or something. LOL
Why do some people seem to take pleasure in making others' lives miserable? Anyhow,thanks to all for the suggestions and help. You people are awesome!
Insurgent wrote:To be honest, i would still file a formal complaint against her. People like that don't deserve to have jobs like that.
Oberon22 wrote:I got my Grapple finally. I just printed a CE Declaration of Conformity myself and gave it to this "nice lady".
But the trouble didn't end there. She said she found it suspect that a toy would cost that much money and she called for the customs inspection officials to open not just the shipping box but the box containing the toy itself and even took Grapple out of the plastic shell!
Luckily she opened the one box that was dinged and the other is still MISB (I collect MISB) and I would have opened one anyway.
Anyhow, I will stop here since I will end up saying very very inappropriate things about this amazing human being otherwise and I think I am giving the impression I am a very angry person since every time I post on the boards it's to complain about someone or something. LOL
Why do some people seem to take pleasure in making others' lives miserable? Anyhow,thanks to all for the suggestions and help. You people are awesome!
Oberon22 wrote:custom officers tearing the boxes saying they found it suspicious that the toys were so expensive)
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