optimolife wrote:User897 wrote:Look at this way, if it peeved you enough to take pictures and post them, then getting a replacement would probably be the best thing for you. Personally, it WOULD bug me enough to pursue it.
Agreed...for $100 it's gonna bother me if I'm not 100% happy with it. I don't think replacing it should be an issue, especially seeing that my local Toys R Us had at least four of Masterpiece Thundercracker on the shelf and I thought he would fly off the shelf too after seeing everyone on the board scrambling to get one before they disappeared, but it looks like as the initial shipments fly off the shelves, these Masterpieces become shelf warmers and shouldn't be too hard to find.
I would think stores will get even more Optimus Prime toys than Thundercracker as he is a more popular character, and seeing as Thundercracker is easy to find I hope I can easily replace my MP-10 before the 30 days is up on my receipt. I'll update this thread if I get a replacement and how it fares out.
If it helps anyone else here are some quality control issues to look for when picking up your MP-10:
http://www.tfw2005.com/boards/transformers-toy-discussion/471088-ultimate-qc-checklist-mp-10-masterpiece-optimus-prime-version-2-a.html
robotsindisguys wrote:Anyone see any of these in the NY/NJ/PA tri-State? This isn't even posted on their website yet, unlike the Thundercracker.
I have confirmed that your order is for a pre-sell item, Transformers Masterpiece Action Figure - Optimus Prime, with a scheduled future release date of 10/15/2012. This release date is the date that we are expecting to receive your item in our warehouse. Upon receipt, our warehouse will process all pre-sell orders for this item in the order they were received. When our warehouse has started the process of fulfilling your order, you will receive an email confirmation notifying you of such. Please allow 1-2 business days for our warehouse to process and ship. Upon shipment, you will receive a shipment confirmation email at -------@gmail.com.
User897 wrote:And my reply:
I DO NOT want to cancel this order. It is the ONLY way I will be able to get this collectible item that your company has grossly mismanaged.
I would however like to offer you some education on what a PRE-ORDER means.
Release dates change for toys all the time. It’s just the way it is. HOWEVER, there is NOT ONE store that offers items in their physical stores while COMPLETELY IGNORING the online pre-orders placed. Why? Because these customers are PAYING customers that obviously want the product urgently enough to place an order for it A MONTH IN ADVANCE. Do you not get that? This toy is in your physical stores RIGHT NOW for random people to buy, while your GUARANTEED SALES have been 100% NEGLECTED. And don’t even bother with another form letter response telling me how your “distribution system” for TRU.com is “different” than for the stores. That is complete CRAP, especially because this toy is a TRU exclusive so there is NOWHERE else for it to go!
Do the fans and collectors a favor. DO NOT ATTEMPT TO HAVE A PRE-ORDER SYSTEM IF YOU CANNOT ACTUALLY IMPLEMENT IT!!!
Can you tell that I am upset?
-User897
User897 wrote:Dude, do some homework yourself.
Every other retailer in the history of retailers fulfills pre-orders FIRST. Any other practice, which has been exhibited here, is unacceptable. Just because they have different "systems" is no excuse. The fact that these EXCLUSIVE toys have hit the United States, and their warehouses, cannot be denied.
User897 wrote:Dude, do some homework yourself.
Every other retailer in the history of retailers fulfills pre-orders FIRST. Any other practice, which has been exhibited here, is unacceptable. Just because they have different "systems" is no excuse. The fact that these EXCLUSIVE toys have hit the United States, and their warehouses, cannot be denied.
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