Rodimus Knight wrote:You know what's frustrating, Hasbro sent my Star Convoy to the wrong address, then the people living there, gave it back to Fed Ex saying it wasn't theirs. (on a Saturday no less)
I called Fed Ex as soon as their customer service opened and they told me it was already on the truck back and there was nothing they could do about it. Since when was fed ex that efficient?
Then I called Hasbro Pulse's Customer Service, and they told me they could give me a refund, but since it was a limited pre-order they did not have any in stock to send to me. (Now what's dumb is that also means they apparently didn't get extras in case of damages)
When I asked about just turning it around and re sending it when they got it back, they said they weren't set up to do that. WTF
I actually am in charge of shipping at the company I work for. We've done that before here. It's not difficult.
How's that for frustrating?
Ack, that really sucks! Something similar happened to me a few months ago when Generations Selects Smokescreen started shipping out. It shipped out to my old address and I found out that hard way that Hasbro Pulse doesn't update your pre-orders when you change your address in your account. I was able to pick up my package from the old address before it was sent back, at least. I hope you get some sort of compensation if not complete satisfaction on this. I would complain again to a manager or something.