The Energon Pub

Posted: **Sat Apr 26, 2008 1:08 pm**

Some of you may have read my topic that dealt with the problems I have with Verizon Fios. I had called Verizon's customer service tos ee what it was all about. Just a quick rerun:

1. Takes a ages for laptop to connect to router
2. TV is fuzzy
3. Internet is VERY slow
4. Xbox Live works poorly with it
5. Phone is fuzzy
6. Router is FRIGGING huge and takes up way to much room
7. In order for the router to even connect to the laptop, it needs to be at a high area, something I really can't do

Their answer (or what it mine as well have been): Deal with it.

They basically said that this is how Fios is, and I should buy a better antennae for the router. I went to a few places, and they told me no such thing (for Verizon routers) exist. WTF?

I am seriously dissopointed with this bullshit. All the reviews I have read indicated it was awesome. Michael Bay, you were WRONG.

So now I am in a bit of a predicament. Do I:

1. Complain to Verizon and demand better service
2. Cancel Fios and pay $200 penalty
3. Complain and cancel, demand cancellation without penalty
4. Get Comcast Triple Play

BTW, not to mention after about half a year my free HD TV STILL isn't here...

Posted: **Sun Apr 27, 2008 9:15 am**

Eradicator wrote:Some of you may have read my topic that dealt with the problems I have with Verizon Fios. I had called Verizon's customer service tos ee what it was all about. Just a quick rerun:

1. Takes a ages for laptop to connect to router
2. TV is fuzzy
3. Internet is VERY slow
4. Xbox Live works poorly with it
5. Phone is fuzzy
6. Router is FRIGGING huge and takes up way to much room
7. In order for the router to even connect to the laptop, it needs to be at a high area, something I really can't do

Their answer (or what it mine as well have been): Deal with it.

They basically said that this is how Fios is, and I should buy a better antennae for the router. I went to a few places, and they told me no such thing (for Verizon routers) exist. WTF?

I am seriously dissopointed with this bullshit. All the reviews I have read indicated it was awesome. Michael Bay, you were WRONG.

So now I am in a bit of a predicament. Do I:

1. Complain to Verizon and demand better service
2. Cancel Fios and pay $200 penalty
3. Complain and cancel, demand cancellation without penalty
4. Get Comcast Triple Play

BTW, not to mention after about half a year my free HD TV STILL isn't here...

I have to ask a few questions but by no means am I an expert here but how old is your laptop and what specs does it have in it ?

It does sound like it's a multi pronged problem and consider a complaint to the BBB as well as taking it higher up into the company itself, don't leave it just at the doorstep of the customer service level you've had to deal with because if their bosses know about it they might have to tighten the screws on their underlings thumbs so to speak when they start hearing complaints that should not really reach their level, it's not fun to do but sometimes it's a "necessary evil" and far too often these days with the massive decline in reasonable customer service that has been going on in the usa for far too long with a lot of these big companies.

Try complaining to their next level of supervisors they must have a customer quality satisfaction department or whatever they may call it and if not or it does not work file a complaint with the BBB and maybe they can help resolve and document it.

Posted: **Sun Apr 27, 2008 10:19 am**

why do you have to pay a penalty for canceling fios?

Posted: **Sun Apr 27, 2008 10:26 am**

jazz reborn wrote:why do you have to pay a penalty for canceling fios?

It was probably a 1 year or longer contract just like cell phone plans and if you break the contract before the time is up you pay an early contract termination fee...basically it's just another way to screw the consumer out of money for crappy service.

Posted: **Tue Apr 29, 2008 4:28 pm**

It's 2 years.

Has anyone had any experience with any of these?

I just don't know if it was installed right. All the reviews I read say it is the opposite of all my problems.

Posted: **Tue Apr 29, 2008 10:15 pm**

Eradicator wrote:
1. Takes a ages for laptop to connect to router
See if you can access the router and change the wireless settings to a more powerful signal.

2. TV is fuzzy
Call them back ask for a supervisor and ask them if he can send a technician to check if all the splices are bonded "grounded" this is very important especially for the t.v. to work properly without pixelation or macroblocking.
3. Internet is VERY slow
May have something to do with your computer. What speed did you purchase?
4. Xbox Live works poorly with it.

5. Phone is fuzzy
Legitimate problem. Tell them you have static on line. Tell them Either of the 2 splitters you have at your MPOE could be bad.
6. Router is FRIGGING huge and takes up way to much room
Not much you can do about that.
7. In order for the router to even connect to the laptop, it needs to be at a high area, something I really can't do.
That's not true. It shouldn't matter where it is as long as it's not enclosed in lead.

Their answer (or what it mine as well have been): Deal with it.
Your answer "I will call the PUC" Public utility commision.

Also see if you can get credit back for no HD
BTW, not to mention after about half a year my free HD TV STILL isn't here...

The Energon Pub

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