Ironically our garbage can was thrown out

Here's a little B.S. for you. The garbage men threw out our garbage can last week during trash pickup. They left the lid.
We bought a heavy-duty $40 garbage can about three weeks ago after moving into our new place. It's a new development, maybe about five families living around there so far. We put out our trash in the morning, came home, and the garbage can was gone. Usually garbage men just toss the garbage cans aside carelessly, so we checked around but it wasn't near the house. It was windy that day, but the wind didn't carry away our lighter recycle bin, so it wasn't that, and we would have seen it lying on the ground even if it was a few meters away. We don't have troublemakers around, not yet anyway. And I don't imagine someone stealing a garbage can for kicks. So the only conclusion I can come to is that the garbage men just threw it out with the trash. A new garbage can.
So I called the city to complain. I got a call back and talked to someone today saying that we need to give them the truck number, the approximate time, and the description of the guy or they can't do anything, not even replace the garbage can. WTF? Truck number? They have GPS systems in their trucks and logs, and they need the truck number? And why the approximate time? What difference does it make if they threw the can out at 8 or at 9? So now I have to supervise the garbage men as they throw out our garbage to make sure they're responsible enough not to toss out the cans? Basically the guy just gave me some B.S. runaround about how they're not liable for what their garbage men do.
Nobody's responsible for anything anymore.
We bought a heavy-duty $40 garbage can about three weeks ago after moving into our new place. It's a new development, maybe about five families living around there so far. We put out our trash in the morning, came home, and the garbage can was gone. Usually garbage men just toss the garbage cans aside carelessly, so we checked around but it wasn't near the house. It was windy that day, but the wind didn't carry away our lighter recycle bin, so it wasn't that, and we would have seen it lying on the ground even if it was a few meters away. We don't have troublemakers around, not yet anyway. And I don't imagine someone stealing a garbage can for kicks. So the only conclusion I can come to is that the garbage men just threw it out with the trash. A new garbage can.
So I called the city to complain. I got a call back and talked to someone today saying that we need to give them the truck number, the approximate time, and the description of the guy or they can't do anything, not even replace the garbage can. WTF? Truck number? They have GPS systems in their trucks and logs, and they need the truck number? And why the approximate time? What difference does it make if they threw the can out at 8 or at 9? So now I have to supervise the garbage men as they throw out our garbage to make sure they're responsible enough not to toss out the cans? Basically the guy just gave me some B.S. runaround about how they're not liable for what their garbage men do.
Nobody's responsible for anything anymore.