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What is up with customer service today

PostPosted: Mon Aug 03, 2009 5:38 pm
by omega wing
Firstly if this sounds like i am venting i apologise as i had a rather annoying door to door salesman last week which only snowballed into the bizarre. Secondly it is a long post due to the explination

What happened was that i had a door to door salesman for an english company called safe style come to me door to which he aggresivally tried to sell me windows and doors to which i said no as he left he shouted a rather offensive word that i wont post on this forum got into one of the other salemans car and drove off this annoyed me to say the least a where i live there are alot of pensioners ad if he had said to any of them who knows how it could havbe turned out.

So still a little peeved off i phone the head office got told the complaints system was down but it would be passed to the woman although she was on a course until thursday if i didnt mind waiting so i said she could call me bakc on thursday which came and went and no call then friday then monday on tuesday feeling that i had been given the run a round i called again to which i got told my complaint had just been passed over and i would b called by there closing time of 6 which surprise surpries came and went along with wednesday had a temp job n thursday so i couldnt done much them.

On friday i called trading standards who advised me to contact the police and report it and also report it to the federation that they belong to which i did so today i called them as trading standards said explained everything i had done and at 7:30pm British time got a call from them 2 rings and he hung up but he will call back tommorow at 12ish.

Was wondering how customer ervice has gone down hill as this is a serious situation for them and they just couldnt be bothered to deal with it until i had done there job for them.

Anybody else got any views on this or is it just me who thinks that they didnt seem to care about the consumer at all.

Anyway thanks for reading hope it wasnt to mch of a bad venting

Re: What is up with customer service today

PostPosted: Mon Aug 03, 2009 6:00 pm
by cybercat
Oh, man, that's nothing. You think you were venting? A year ago I went ballistic on my idiot mortgage company, and spent probably four hours of my life that I'll never get back talking to some guy whose grasp of *idiomatic* English was non-existent. (When I said, at one point, "Sir, I *swear* I received this statement on the xth", he replied that he didn't have to talk to me any more because I 'swore' at him!!!!). Of course, they hold my mortgage, so I can't really do much about it. And they know that. Which is why they feel they can be incompetent and jerks.

The best rule of thumb I have is ANYONE approaching my door gets the "Thank you I'm not interested have a nice day" before they can get a word in edgewise. If they knock again, I crack the door open and ask if I need to call the police. It sounds rude, but I figure I don't waste their time and my valuable blood pressure.

You got the runaround, which pretty much tells you everything you need to know about THIS company. (Imagine if you had bought their product and had a complaint about *it*?!)

HK, I posted a 'no soliciting' sign on my door for a while, but apparently most people think 'soliciting' means 'prostituting'.

Re: What is up with customer service today

PostPosted: Tue Aug 04, 2009 6:22 am
by omega wing
Ouch that is insane with the mortgage hellkitty your right though just telling them that well i was telling the guy that but he wasnt listening to me i should get another of those signs used to have one years ago but we changed the door so it was take off. If we had bought off of them it could have been a disaster the doors and windows would probably neer turn up lol.

The sign sounds like it needs to be beefed up like one i saw over in england my dog lives on Door to dorr sales men for breakfast, Gardenres for lunch amd any reglious people who knock on my door for dinner.

Alright for me it wouldnt work because of the dgs we have but still

Re: What is up with customer service today

PostPosted: Tue Aug 04, 2009 12:13 pm
by Counterpunch
Door to door salesmen?

Answer the door naked while eating peanut butter by the handful.

Then offer to shake their hand.

Re: What is up with customer service today

PostPosted: Tue Aug 04, 2009 12:26 pm
by Rodimus Prime
Counterpunch wrote:Answer the door naked.


I almost did that to some Jehovah's Witnesses. At the last second I put on my swimming trunks tho.

Re: What is up with customer service today

PostPosted: Thu Aug 06, 2009 10:44 am
by Nightscreech
Rodimus Prime wrote:
Counterpunch wrote:Answer the door naked.


I almost did that to some Jehovah's Witnesses. At the last second I put on my swimming trunks tho.

I've dont that.... the naked thing, I dont own any swimming clothes :P

Re: What is up with customer service today

PostPosted: Thu Aug 06, 2009 2:27 pm
by skyshadowprimus
Might be the fact that safestyle UK are the most irritating company ever based on there adverts.

Where abouts do you live...are all there salesman cursed with the same annoying northern accent that makes you want to eat your own ears???

Re: What is up with customer service today

PostPosted: Thu Aug 06, 2009 5:16 pm
by omega wing
Could try the naked thing but well might get arrested

I live in surrey skyshadowprime yep they have a northen accent down here aswell where are you based and the adverts are the most annoying i have heard but on the upside when i reported it none of the people nkew who it was until i mentioned the adverts then they all seemed to say oh that company.

Re: What is up with customer service today

PostPosted: Sun Aug 09, 2009 4:24 pm
by Coughler
I hate the voice automated systems. Some places u gotta go through all these channels of saying yes or no and key words or hitting 1, 2 or 3 until u actually get the apropriate customer service rep. I hate the banks and cell phone companies.

Re: What is up with customer service today

PostPosted: Mon Aug 10, 2009 4:21 am
by tom brokaw
i hate customer service in general.... for every company

.... i never get any help, always transfers to other depts

Re: What is up with customer service today

PostPosted: Wed Aug 12, 2009 2:39 am
by Renne
Rodimus Prime wrote:
Counterpunch wrote:Answer the door naked.


I almost did that to some Jehovah's Witnesses. At the last second I put on my swimming trunks tho.


A friend of my father's lives out in the sticks in QLD, and these Jehovah's drove all the way out there to spread the good word. Now, this friend is very German and was also very naked but for gumboots, and I'm not sure how it came about, but the guy came to the door and the chick stayed in the car and the story ends with said friend throwing himself on the bonnet (hood) of the car bellowing "Must have girl! Must have girl!" Needless to say they didn't stick around long after that.

Re: What is up with customer service today

PostPosted: Thu Aug 13, 2009 7:51 pm
by Coughler
Renne wrote:
Rodimus Prime wrote:
Counterpunch wrote:Answer the door naked.


I almost did that to some Jehovah's Witnesses. At the last second I put on my swimming trunks tho.


A friend of my father's lives out in the sticks in QLD, and these Jehovah's drove all the way out there to spread the good word. Now, this friend is very German and was also very naked but for gumboots, and I'm not sure how it came about, but the guy came to the door and the chick stayed in the car and the story ends with said friend throwing himself on the bonnet (hood) of the car bellowing "Must have girl! Must have girl!" Needless to say they didn't stick around long after that.



Yelling at them once makes them never come back. They can be persistant despite being a guest on ur property even after politely saying no thank you twice.

Re: What is up with customer service today

PostPosted: Fri Aug 14, 2009 12:03 am
by Renne
Coughler wrote:
Renne wrote:
Rodimus Prime wrote:
Counterpunch wrote:Answer the door naked.


I almost did that to some Jehovah's Witnesses. At the last second I put on my swimming trunks tho.


A friend of my father's lives out in the sticks in QLD, and these Jehovah's drove all the way out there to spread the good word. Now, this friend is very German and was also very naked but for gumboots, and I'm not sure how it came about, but the guy came to the door and the chick stayed in the car and the story ends with said friend throwing himself on the bonnet (hood) of the car bellowing "Must have girl! Must have girl!" Needless to say they didn't stick around long after that.



Yelling at them once makes them never come back. They can be persistant despite being a guest on ur property even after politely saying no thank you twice.


I imagine being a large, naked German rolling around on the bonnet of their car makes them never come back too.