3rd party replacement parts?

i have bought quite a few 3rd party products and most of the time i dont have any problems, MOST of the time. i got the junkion blacksmith optimus headmaster when it first came out and he had two right legs.. and they had no contact information or website to try and help with the problem. so he doesnt turn into a truck, kinda lame but i did buy it to display him as a head for my head-less weirdwolf.
then today i opened my WST blaster by justitoys and as soon as i went to move his arm up to transform it, it snapped off.ARGH! now this one really grinds my gears. now this company DOES have contact information. so now i send an email and wait..its been quite around since that day...they silenced the voice....
anybody else goin through similar problems? and PLEASE someone tell me justitoys will help replace the part!
then today i opened my WST blaster by justitoys and as soon as i went to move his arm up to transform it, it snapped off.ARGH! now this one really grinds my gears. now this company DOES have contact information. so now i send an email and wait..its been quite around since that day...they silenced the voice....
anybody else goin through similar problems? and PLEASE someone tell me justitoys will help replace the part!