The Energon Pub

Don't buy from ActionHQ - ever!!

Has anyone been burnt by faulty Masterpieces? I orderd a MP2 reissue from ActionHQ and after opening it found the left leg was busted, it wouldn't stay extended.

I asked ActionHQ for an exchange and they said they can't guarantee that I didn't break it transforming it and that it was factory sealed when shipped. How am I supposed to know if the MP2 is ok or not without opening?! I've ordered from them twice before as postage to the UK is cheap. Loyalty accounts for nothing.

They wouldn't pay for postage and me sending it there and paying for it to be shipped back to get it fixed is costing me more than the actual toy!!!

Who knows which online retailers will exchange at no cost to the purchaser. Especially as this fault is Takara's?! I want to get MP Grimlock

There is no online retailer who won't replace an item at no cost, usually it would be the cost of postage to and from the location, and they would just switch it out for you. Just keep looking around is all I can say, unfortunately I'm not from the UK so I can't help you there, but maybe you can get lucky on Amazon?

One thing I can say is when you look at an online store, read their FAQ's, small print, anything that is available that will tell you about how they run their business, that could be a major benefactor in who to trust with returns.

I know this has been said before, but BBTS is great with customer service. I have never had a problem with anything from them. Yes, they are a little more expenseive, but I am willing to pay a little more for all around quality (garaunteed product, safe and fast deleivery, and customer service).

Toy Arena and Xyber Toys (free UK shipping) have served me well. And ebay!

iFail wrote:There is no online retailer who won't replace an item at no cost, usually it would be the cost of postage to and from the location, and they would just switch it out for you.

http://www.bbts.com will

Best customer service around.