Has anyone had any troubles with Yahobby?

I've ordered from them before, didn't have any complaints except that there was some unexplained delay with it being shipped.
With the eve of the Takara TFA Arcee launching I decided to try for one. Everywhere else was sold out so I decided to preorder through Yahobby. A little bit later I noticed they did not have an eta on when they would recieve them so I sent a quick email to ask, a week went by and no response. Sent another email, waited a week and still no response. Sent a 3rd email and still no response. Now I'm kinda getting a bit miffed because by no means is it a difficult question
Then I noticed they still had the first wave of Takara TFAs listed on their site were still listed as preorders and I started getting worried. I know it may take a while for them to recieve them and I accept that, I just want an answer of some kind so I don't feel like they just kinda took my money and that's it.
Has anyone else had any problems with getting answers from this site? I hate to say it but I'm kinda considering canceling my order with them and just shopping elsewhere.
Edit- Well, I sent another email and a little bit later they just gave me a refund. Not only that, they just jacked the price to double and listed it as sold out. Well, guess I'l just stick to BBTS. I don't get what happened but at least I won't have to badger them for a refund :/ Now I just gotta hunt down another Arcee for a decent price...so much for my anniversary gift
With the eve of the Takara TFA Arcee launching I decided to try for one. Everywhere else was sold out so I decided to preorder through Yahobby. A little bit later I noticed they did not have an eta on when they would recieve them so I sent a quick email to ask, a week went by and no response. Sent another email, waited a week and still no response. Sent a 3rd email and still no response. Now I'm kinda getting a bit miffed because by no means is it a difficult question

Has anyone else had any problems with getting answers from this site? I hate to say it but I'm kinda considering canceling my order with them and just shopping elsewhere.
Edit- Well, I sent another email and a little bit later they just gave me a refund. Not only that, they just jacked the price to double and listed it as sold out. Well, guess I'l just stick to BBTS. I don't get what happened but at least I won't have to badger them for a refund :/ Now I just gotta hunt down another Arcee for a decent price...so much for my anniversary gift
