neocrasher wrote:hmmm either way they told me they didn't have the transformer i was looking for then proceeded to tell me to "move along." i was thoroughly off put.

They'll do that. I had a stocker tell me "Look we don't have it, I confirmed that much, but even if we did, we won't pull it out of the back for you. Please drop this, I have to get back to work. Have a nice day." and she walked away.
You know what I asked her?
"Do you have (insert here) ?"
"Hmm. No. I don't think we do." she said.
So I asked her about the scanners (some scanners allow you to put in a DPCI code, others don't. Not all stores are capable of the input though.)
She said "The scanner won't tell you. Unlike other Targets, we don't have the updated scanners in our store."
So I asked (and quite polite, mind you) "Is it possible to check the DPCI with handheld scanner?"
She scoffed and said "How do *YOU* know about DPCIs?"
I was a little stunned by her attitude, but explained that I had heard about 'em online and was told that they could be scanned, if asked.
She groaned (and this was fully audible), and she stomped off, grabbed the gun and scanned it. She shook her head no, and said "Here. Here you can see we clearly don't have it."
I said "Ah. Seems to be the case with all of the Ohio and PA Targets I've gone to. I guess they're one of the last in the chain to get the items. Ah well, I'll try again later."
Then she hit me with that line at the very top of the post.
I just stood there with a blank look on my face, kinda stunned at what had just happened.
So the following week, I went back, they did have the item, but not on the shelves. I asked for assistance, they sent her back and I said "Oh no, someone else please. She wasn't exactly Ms. Congeniality last time, and I will not be treated like that again." She gladly walked away, and another woman went in the back and pulled it for me. Couldn't have been nicer and apologized for my last encounter.
Target needs to work on their customer relations skills, and their stocking system. Just because an item's selling at one point, doesn't mean you have to fill the shelves and pegs with it, hoping to repeat that kind of business. It's proven to not work before, so why on Earth would they do that? Seriously....
Wal-Mart's just as bad with their stocking, but it's out of pure ineptitude. They see that the item's not selling and go ahead and order more for the Christmas season, just in case. (I had a toy associate at the Wal-Mart I worked at, tell me this one time. I was floored.)
Either way, there needs to be a better system. 3 to 4 of each figure per case is ridiculous, 2 would suffice. 1's not enough. That way if they ordered more than one case, they wouldn't be inundated with all of the 'warmers, just a couple of stragglers.