Movie Swindle's head ... any suggestions?

Hey everyone,
I was wondering if any of you have the Swindle figure from the Transformers Movie line? His head is on a ball joint but the head won't "pull up" like it is in the Hasbro photos on the box. I was able to pop his head off but pulling on the ball joint to pull it out/up doesn't seem to work. Any suggestions or is this just poorly designed? As you can see from the pictures I attached to this image, Swindle's head on the actual toy can't pose like it is in the stock photo because of this problem.
I was wondering if any of you have the Swindle figure from the Transformers Movie line? His head is on a ball joint but the head won't "pull up" like it is in the Hasbro photos on the box. I was able to pop his head off but pulling on the ball joint to pull it out/up doesn't seem to work. Any suggestions or is this just poorly designed? As you can see from the pictures I attached to this image, Swindle's head on the actual toy can't pose like it is in the stock photo because of this problem.