Generations FOC Grimlock Quality Control?

I just got this guy and I love him except for two things that I initially thought wouldn't bug me but they really are starting to after about a week.
1. His shoulders, the large, square-ish gun metal pieces that actually rest in his body that connect the arms to the body, they flop about extremely loosely on my figure.
I thought this was just an issue of one arm being looser than the other, but both arms are in his state, and his shoulders keep collapsing 'inwards' into his body. I didn't seen this mentioned in any youtube video reviews, so I don't know if it's just an issue with both joints on my piece (but both arms having the same amount of looseness is weird, it's usually one or the other).
Is anyone else having this issue, or am I forgetting a step in his transformation? I noticed two black pegs on the back of said shoulders, maybe something with those?
2. His sword.
Love the design, but mine can't hold the unless it's placed in a certain way in his hand (where the bottom of the handle is flush wit the bottom of his fist. Otherwise it flops around his hands. And it's like this on both hands. I've checked the figure for any wear etc, but it's not a cosmetic damage issue to the hand or the fist holes.
Is this an issue for anyone else?
and am I just late to the party on all of this?
1. His shoulders, the large, square-ish gun metal pieces that actually rest in his body that connect the arms to the body, they flop about extremely loosely on my figure.
I thought this was just an issue of one arm being looser than the other, but both arms are in his state, and his shoulders keep collapsing 'inwards' into his body. I didn't seen this mentioned in any youtube video reviews, so I don't know if it's just an issue with both joints on my piece (but both arms having the same amount of looseness is weird, it's usually one or the other).
Is anyone else having this issue, or am I forgetting a step in his transformation? I noticed two black pegs on the back of said shoulders, maybe something with those?
2. His sword.
Love the design, but mine can't hold the unless it's placed in a certain way in his hand (where the bottom of the handle is flush wit the bottom of his fist. Otherwise it flops around his hands. And it's like this on both hands. I've checked the figure for any wear etc, but it's not a cosmetic damage issue to the hand or the fist holes.
Is this an issue for anyone else?
and am I just late to the party on all of this?