Re: Update for No More Raichecks Issued for Transformers at Toysrus Canada
Posted: Thu Oct 27, 2016 12:06 pmwilliam-james88 wrote:Rainchecks on Transformers items will now be a thing of the past at Toysrus all through Canada. This was learnt first hand as I walked into Toysrus today, seeking a raincheck for the deal they had on Titans Return leader toys (at $35 CAD), and was told that corporate has decided that rainchecks will no longer be given for Transformers items. There has allegedly been some foul play involving rainchecks and it got bad enough that Toysrus Canada has decided to stop this practice entirely. This was discovered in Quebec so let us know if you hear the same at your local Canadian Toysrus.
UPDATE
It seems it is only select Toysrus stores in the Quebec area. There is no widespread change in the policy, as confirmed by Ontario managers. This seems more like a case of managers passing their own rules as corporate mandate when it isn't the case.
Until corporate has any policy changes distributed in writing, the existing written policy from corporate always overrides whatever 'rules' a store manager or employee decides on. Make sure to contact corporate when a store won't follow existing rules/policy.
