TFCon 2009 Alex Milne Universe Divided Litho- UPDATE TFCon Responds
Sunday, September 20th, 2009 1:46pm CDTCategories: Event News, Site Articles, Collectables
Posted by: First Gen Views: 63,593
On the heels of Seibertron.com's story regarding member complaints of not receiving the TFCon 2009 Exclusive lithograph "Universe Divided" by Alex Milne, we get a response to our inquiry submitted a few days ago. Here's what TFCon had to say:
Was just alerted to the message stickied on the front page of your website. Very hurt and disappointed that a story like this would be posted without hearing from the other side of the story as
it makes it look like the people that work on TFcon are crooks trying to scam Transformers collectors out of a couple hundred dollars by not shipping some posters.
Some people did not receive posters so last month we reshipped to those that indicated to us that they did receive their shipment. Some people have now requested refunds which they have received. [Going] over the topic I saw mention of 2 people from Australia, if they were to check their paypal/credit cards statements they should see that they were
refunded. I see 1 email here from yesterday requesting a refund but if there are still people that have not received it we will certainly refund
them as soon as possible.
In attempting to contact the post office outlet that these were shipped from it no longer exists. It sounds convenient but it's also the truth. Regardless if any of your friends didn't receive a litho have them email this address and will make sure it's checked daily so refunds can be issued so this can be resolved.
The email address that was used was email@example.com, the same email address located under the contact information on the TFCon website.
The folks of TFCon are dedicated individuals who volunteer for the event and are Transformers fans just like you and I. It is this Seibertronians belief that no foul play was intended and the Transformers fans of TFCon will do everything in their power to correct this situation.
Seibertron.com: If it's happening, we're there.
Back in May of 2009, Seibertron.com reported that the Canadian Transformers Convention, TFCon, was offering non attendees a chance to own an exclusive art piece from the event. Universe Divided, done by artist Alex Milne, was a large poster done to commemerate the 25th Anniversary of the Transformers franchise.
Recently, members of Seibertron.com have been coming foward to claim that the TFCon exclusive lithograph has not been delivered despite ordering the poster. A couple members have even stated that communication between the folks over at TFCon had stopped and email inquiries were not being responded to. Seibertron.com also submitted and official inquiry to these allegations but the email was not immediately answered.
Have you ordered the TFCon 2009 Lithograph and either recieved it or not? Please let us know by clicking Discuss this topic above and help your fellow Seibertronians resolve this dilemna.
Seibertron.com, keeping you in the know, right now.
Credit(s): Multiple Seibertron.com Members,TFCon
This article was last modified on Sunday, September 20th, 2009 5:50pm CDT
Most Popular Transformers News
Official Images of Wave 3 Netflix Transformers Figures Found on Singaporian Contest Flyer29,420 views
Transformers Masterpiece MP-52+ Thundercracker Officially Revealed with Lots of Beautiful Images26,957 views
List of Global Retailers to carry the X-Men Transformers Collaboration Figure with New Preorders20,209 views
Most Recent Transformers News
TFSource News - MP-52+ Thundercracker, MP-51 Arcee, God Neptune, Earthrise, Xtransbots & More!Posted 1 day ago
Posted by Zeds on September 20th, 2009 @ 4:24pm CDT
Posted by [JRX] on September 20th, 2009 @ 11:03pm CDT
Blurrz wrote:Disregard what I said earlier. Didn't mean to start anything. Don't really want to talk about it, bad day and all.
I'm a "buy all the hot dogs" kinda guy (see 30 Rock for origin of reference).
Hope things are looking better!
Posted by Razorclaw0000 on September 21st, 2009 @ 9:55am CDT
I'm pretty disappointed now. All I really wanted was the lithograph. I suppose I understand that they just want the mess behind them, and I did get my money back (minus PayPal fees...grrrr) so I'm not really out anything, other than an awesome lithograph.
I wish this all could have been resolved more smoothly.
Posted by Convotron on September 21st, 2009 @ 10:45am CDT
It's unfortunate but regardless of how small a percentage of people who had issues with their litho orders, this experience is something that'll possibly mar some people's perception of TFCon's future exclusive offerings.
The litho is very nice. I would have ordered one but I was out of the loop when it was originally offered.
Posted by lightsyder on September 21st, 2009 @ 10:55am CDT
Posted by Counterpunch on September 21st, 2009 @ 11:57am CDT
Also, answering email is a good way to maintain faith in your business practices.
Posted by tftoyaddict on September 25th, 2009 @ 4:24am CDT
"You should have a refund in the next few days once funds are acquired into paypal.
Thanks." - firstname.lastname@example.org
So hopefully for me this does not mean another waiting game....
People are stating this news is already resolved... but for people who have not gotten their refunds,ehm, sorry but Ive yet to consider the issue as resolved
So just a query to those refunded already
Did you guys have to send a "request money" from paypal or do they just automatically sent to you back the amount you paid them?
Im asking this coz I dont want to end up waiting endlessly when apparently it would be my fault in the end if they needed me to send a "request money".
Posted by Razorclaw0000 on September 25th, 2009 @ 7:10am CDT
Posted by [JRX] on October 3rd, 2009 @ 12:48pm CDT
me to TFcon Sept 19
Please issue a refund for the Alex Milne Litho I paid for on May 15th, 2009. Paypal Transaction ID #xxx
TFcon to me Sept 21
You should have your refund in the next few days once funds are acquired
me to TFcon Sept 29
A little over a week ago, I was told that I should have a refund within "the next few days." I'm wondering if you can provide a proper estimate of when I can expect to have my money back? Paypal Transaction ID #xxx
TFcon to me Oct 1
Will be coming through in the next 24 hours, just have to cross reference
with the old payment. Thanks.
me to TFcon Oct 3
I'm sorry to be a nag, but I am honestly beyond impatient. I gave you guys the benifit of the doubt, which caused me to miss the deadline for filing a dispute with PayPal.
The transaction ID is xxx, sent from email@example.com on May 15th, 2009. That should make any cross reference a simple matter.
Please issue a refund literally as soon as possible.
That's where it hangs. Your move, TFcon!
UPDATE: finally got a "refund." $1.47 short b/c a fee got taken out of my end, but it looks like that's what I'm gonna get.
Posted by tftoyaddict on October 4th, 2009 @ 7:45pm CDT
Posted by lightsyder on October 6th, 2009 @ 11:14am CDT