Toys R Us cancels Masterpiece Soundwave and Acid Storm purchases made on eBay last night

Just received my cancellation refund ...

---------- Forwarded message ----------
From: service@paypal.com <service@paypal.com>
Date: Tue, Jul 9, 2013 at 4:04 PM
Subject: Your PayPal payment has been refunded
To: Ryan Yzquierdo

Hello Ryan Yzquierdo,

ToysRUs (support.ebay@toysrus.com) has issued a full refund for your payment.


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Original payment details:
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Date payment sent: Jul 8, 2013
Amount: $159.35 USD


Thanks,

PayPal

So... what exactly is going on? All I'm getting is that Toys "R" Us is cancelling orders for MP Soundwave and Acid Storm.

Mindmaster wrote:So... what exactly is going on? All I'm getting is that Toys "R" Us is cancelling orders for MP Soundwave and Acid Storm.

Basically, someone at TRU posted their SDCC items on eBay last night, way ahead of their release date of July 18th. It went through as a sale instead of a preorder and it was stated that most of these orders would be delivered by Friday or Saturday.

TRU doesn't even have these in their possession, and because of that they have begun canceling these eBay orders and refunding people their money.

The items will still be available on the 18th, both in store and online on their website.

Seibertron wrote:Just received my cancellation refund ...

---------- Forwarded message ----------
From: service@paypal.com <service@paypal.com>
Date: Tue, Jul 9, 2013 at 4:04 PM
Subject: Your PayPal payment has been refunded
To: Ryan Yzquierdo

Hello Ryan Yzquierdo,

ToysRUs (support.ebay@toysrus.com) has issued a full refund for your payment.


----------------------------------------------------------------
Original payment details:
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Date payment sent: Jul 8, 2013
Amount: $159.35 USD


Thanks,

PayPal

Same here. Spoke too soon. =\

*sighs*

Mindmaster wrote:So... what exactly is going on? All I'm getting is that Toys "R" Us is cancelling orders for MP Soundwave and Acid Storm.

Not quite. TRU accidentally put some up for "preorder" through their eBay site (after having already announced that they weren't taking preorders until the 18th) and didn't realize their mistake until people had already placed orders. Everyone is getting a refund.

GuyIncognito wrote:

Mindmaster wrote:So... what exactly is going on? All I'm getting is that Toys "R" Us is cancelling orders for MP Soundwave and Acid Storm.

Not quite. TRU accidentally put some up for "preorder" through their eBay site and didn't realize their mistake until people had already placed orders. Everyone is getting a refund.

Ah, I see then.

They refunded my botshot shockwave that I got with acidstorm for the free shipping...lol wtf? whaaaaaaever

I'm really leaning towards trying to get a tru soundwave on that what it seems like special nite. I'm starting to get the feeling that everybody wants in on this toy. And I have to have what the ppl want.

My Acid Storm was refunded as well, but for other reasons:

"ToysRUs (support.ebay@toysrus.com) has issued a full refund for your payment.
Temporary Hold Information: A temporary hold has been placed on funds that were returned to your account because you used Instant Transfer to fund the original payment. The funds from this payment cannot be released until they have arrived from your bank account, which usually takes 3-4 business days.



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Original payment details:
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Date payment sent: Jul 9, 2013
Amount: $86.98 USD


Thanks,

PayPal"

Never had a problem with instant payments before. Oh well.

they even completely removed the listing from their website.

i had the page bookmarked so i didnt forget to try and get it on the 18th but when i checked tonight, got an error that the page doesnt exist.

Since it wasn't included in the edited news article, here are the SKN's again, so you can find both products:

Soundwave: 204083
Acid Storm: 203907

You can use this in store to have them find it in stock, find out when it's coming to the stores or if it's even on the truck.

And once the 18th comes, you can put those right in the search bar and be taken directly to their ordering pages on TRU.com

They might put the pages back up, or they may assign them new URLs to avoid any publicity attached to this mess, so the SKNs will be your best bet to find them in store and online.

Good luck, folks!

To me it seems like a TRU employee trying to scam customers, it clearly states they can not sell them until the 18th just like Metroplex couldn't go up until a certain date for pre-order yet they put it up anyway. This kind of crap pisses me off to no end, again something a lot of people want and someone I am sure somewhere was trying to take advantage of that. The Soundwave is a great deal, only thing I am interested in, and if I cant get one I wont be paying the ridiculous mark-up that will follow with scalping. So I hope TRU actually releases them on time as promised in the correct way.

Looks like I'll be making a trip to Toys R Us on the 18th. Hopefully my store has a few in stock.

It's MP-10 all over again. Watch them jack up the prices.

I don't think it was a "scam" it was just a mistake. People theorized on TFW that they run a script to put everything on the webtsite on eBay, and these items were added that way to the eBay store. It happened with ALL the SDCC toys (MLP, World War Z figures, etc) so it wasn't just TFs. They were all cancelled, you can see all the negatives on their feedback.

So it was an annoying mistake, especially if someone has $200 tied up in paypal, but they'll be available in just over a week, regardless.

Side note: I'm the "Benjamin" from VA! YAY internet fame! Before this everyone on TFW was freaking out about the possible time it might go up, and I was the only person to email them and ask. Ha. You're welcome, guys! =P

omega666 wrote:It's MP-10 all over again. Watch them jack up the prices.

MP-10 came out at $99.99 after the internet mess. It was a few weeks into retail sightings that they started raising the price. A lot of it had to do with TRU Times Square getting big money for it when no one else was, then they jacked it. Though people who complained and showed the stores the price on the shipping cases were able to get it brought down to $99 again, sans a few people.

Before it was all said and done, it went up to $150.00, I believe. So, Soundwave will be $119.99 at first, but I'd say about a month into it, it'll jump.

No need to worry just yet. I fully understand why, though.

Was it really that hard to get MP-10? I had multiple opportunities to purchase him in store. Got one for me and one for my son. Kept thinking "man, these are more plentiful than people think". Then after about 3 weeks, POOF! Never to be seen at TRU again. First one was $99 straight up, second one I had to show the price on the box to get the $99 price.

Hoping for similar here.

HairyDawg wrote:Was it really that hard to get MP-10? I had multiple opportunities to purchase him in store. Got one for me and one for my son. Kept thinking "man, these are more plentiful than people think". Then after about 3 weeks, POOF! Never to be seen at TRU again. First one was $99 straight up, second one I had to show the price on the box to get the $99 price.

Hoping for similar here.

You were one lucky sonuvabitch, that's for sure. I never even seen MP-10 at my local Toys "R" Us.

MP 10 was restocked at my local TRU at least three times, and was out of stock within two weeks each time. I had already gotten one by then, so it didn't matter....

I'm really glad that i purchased the Takara Soundwave and cassettes......won't have to worry at all if i see the Hasbro version. I like the feeling of not having to mad dash to TRU every week to see if it made its way to the shelves......

great since that many people tried to preorder it this means ill never get one, goddamn store exclusives. And how much you want to bet half those orders were scalpers

Here's a quick update to the Toys R Us SDCC exclusives situation that has transpired in the past 24 hours with Masterpiece Soundwave and Acid Storm. I just received the following message from Toys R Us, which mentions their contractual obligations to the manufacturer. I'm assuming this is referring the fact that these toys all have a July 18th, 2013 "street date" to coincide with SDCC. While many of customers might be upset, it is important to keep in mind that mistakes happen. The toys are scheduled to be released next Thursday at San Diego Comic Con, on ToysRUs.com and apparently they will be available in stores as well.

Additional information about this situation can be found by viewing our news story from earlier today.

Toysrus.com wrote:Dear Ryan Yzquierdo,

We are very sorry to inform you that due to a contractual issue with the manufacturer, we are not able not able to fulfill your item purchased on eBay. Since we are not able to complete your Item #350829991790,360692640102 is being cancelled. We can certainly understand your disappointment and we are truly sorry for this unexpected occurrence.

Your loyalty is valued and we will work hard to ensure such a situation like this does not happen again in the future.

The item will be available for purchase on July 18th, and encourage you to purchase it at that time.

Should you have questions or before leaving feedback, please contact our Guest Services team at 866-909-3502 or use the following email: support.ebay@toysrus.com.

With our sincere apologies,

The Guest Services Team
Toysrus.com and Babiesrus.com on eBay

the link on tru.com is gone now too.

www.toysrus.com/product/index.jsp?productId=19038126

Apparently among those who were laid off a while ago was their editor/proofreader.

the link is back at Toys R Us!!

i noticed it in my favorites but i also tried the one someone posted up there before me and it works too...so wheew!!

EDIT: hmmmm i just tried the link from work (i was home last night when i posted the above message) and now it doesnt work again...weeeird.

I find it funny how at first they told me they canceled due to being out of stock in their wearhouse...

Dear eastdrawingsen10rs,


Dear Eastdrawingsen10rs,

Thank you for contacting Toys "R" Us on eBay regarding the status of your order, Order #13357990.

We regret to inform you that we had to cancel your order due to our warehouse being out of stock.

We understand your interest in this item and suggest periodically checking back on the website for future availability. We are sorry we couldn't fulfill all of the items on your order and appreciate your interest in shopping with us.

If you need any further assistance, please feel free to respond to this email. Thank you again for contacting us. We value your business and look forward to serving you in the future!

Sincerely,

Adam
Guest Service Team
Toys "R" Us on eBay Support

From there I got another message saying it was the contract issue

kaseycuyler wrote:I find it funny how at first they told me they canceled due to being out of stock in their wearhouse...

Dear eastdrawingsen10rs,


Dear Eastdrawingsen10rs,

Thank you for contacting Toys "R" Us on eBay regarding the status of your order, Order #13357990.

We regret to inform you that we had to cancel your order due to our warehouse being out of stock.

We understand your interest in this item and suggest periodically checking back on the website for future availability. We are sorry we couldn't fulfill all of the items on your order and appreciate your interest in shopping with us.

If you need any further assistance, please feel free to respond to this email. Thank you again for contacting us. We value your business and look forward to serving you in the future!

Sincerely,

Adam
Guest Service Team
Toys "R" Us on eBay Support

From there I got another message saying it was the contract issue

Nothing weird/funny about it. They are contractually obligated to release him on July 18th (one week from this Thursday) and cannot do so before then. And due to that street date, they do not have any in stock. It's not in the stores, warehouses or distribution centers. It's still in transit and locked away. I've confirmed this myself, several times. It won't be released to them until the night before (the 17th) or the morning of (the 18th). They were honest in what they told you.

Has anyone got a charge back on their card? After the order and the refund i got charged today again? TRU was no help because they cannot view orders because their system is down.

This is retarded. Poor customer service to make the same people go back on line and re-order the same s**t. It's a god damn mass release, not some super special exclusive that needs a special release date. So who cares ? Somebody grab a TRU corporate guy and smack him across the face with wet towel

Double post - computer froze

I just called my local true and they said they don't have any and won't unless it comes as a special delivery tommorow. I hope the link goes back up soon. I was really hoping to just go pick one up And not wait for shipping.

They probably won't come until the week after SDCC.

So is there any reason to wait till midnight to see if they pop up on the site?

So will these be put up tonight at midnight one TRU.com or what

So when is soundwave going to be available? I've heard midnight and 8 am as possibilities. Just wanna make sure.

STINGRAY749 wrote:So when is soundwave going to be available? I've heard midnight and 8 am as possibilities. Just wanna make sure.

I believe those are when they begin to be available online. As for in-store, impossible to say.

STINGRAY749 wrote:So when is soundwave going to be available? I've heard midnight and 8 am as possibilities. Just wanna make sure.

Well, I have 12:01 a.m. EST, and it isn't on the website yet... So I suppose we can discount midnight. :p

F5ing!

Well the listing isn't there now

Jeebus wept the e-bay prices are staggering even now. I shouldn't have looked.

datguy86 wrote:Jeebus wept the e-bay prices are staggering even now. I shouldn't have looked.

And that's IF the seller gets them

chuckdawg1999 wrote:

datguy86 wrote:Jeebus wept the e-bay prices are staggering even now. I shouldn't have looked.

And that's IF the seller gets them

These dudes were claiming without evidence apparently shipping from SDCC.

Mindmaster wrote:

STINGRAY749 wrote:So when is soundwave going to be available? I've heard midnight and 8 am as possibilities. Just wanna make sure.

I believe those are when they begin to be available online. As for in-store, impossible to say.

Thanks. I was wondering for online because that's how I will have to get it. ( Nearest to my house is 120 miles )

Just saying, if you live on the East Coast, 5AM may be your friend.

chuckdawg1999 wrote:Just saying, if you live on the East Coast, 5AM may be your friend.

Curious, what time is my friend on the west coast?

If hasbro wants to avoid a huge stain someone will walk into a TRU at 10am and pick one up. It would be different if they hadn't pre posted the link and sent a bunch of emails telling people it would be available on-line and in stores on 7-18. I have 3 TRU in my immediate area and I will be hitting up every one of them.

Like I said, if they weren't so specific I could live with that but, don't give a date and not deliver. They've had plenty of time to make an official postponement, especially after the ebay incident.

I'll be watching all night and if it becomes available online, I'll order one and if I find one locally I'll just cancel it but trust in believe by 11 am tomorrow I'll own this figure one way or another or raise hell about it. I'll understand if my TRUs don't have them yet (i'm usually about 3-6 behind official release dates in my area) but as long as I can order one online I'll be happy knowing it's on the way.

This figure seems to be a big deal to us collectors. We're the guys who are spending $100+ a shot for these big ticket figures. I may be wrong but, I doubt that botshots and rescue bots are where they're making the bulk of their money. I specifically didn't get the Takara version because of the US Hasbro release.

I'm sorry, I'm just stressed and venting. I really want this figure. I had to bust my hump to make sure I got the last MP Prime with trailer and even though I busted my hump I still couldn't get a MP Grimlock and ended up paying $250 for one because TRU wouldn't put him on layaway. I hate when people are too lazy to do their jobs because that's what happened there.

In TRUs defense, now that walmart and everyone else raised the prices on their TF deluxes, TRU doesn't seem so overpriced anymore. I wonder who knows who in order to make that awfully convenient for them. TRU has been pretty good to me over the years though. I'm just stressing.


@Nemesis Destron, that would be 2AM Pacific

IT'S UP! IT'S UP!!!

Awesome. But where's Acid Storm?

Just ordered Sounds. No sign of Acid Storm on the website yet...

Man, I picked the right time to wake up briefly. Well... back to sleep with me!

I got my MP Soundwave too. I spoke to my friend that works at TRU and he said as of right now, the MP Acid Storm will be selling in Store. So I would go to your neighborhood TRU to pick up this bad boy.

now its out of stock on their site. time to wait and pray.