Toysrus Cancelling Orders for Transformers Titans Return Arcee

Transformers News: Toysrus Cancelling Orders for Transformers Titans Return Arcee

Sunday, November 5th, 2017 10:37AM CST

Category: Toy News
Posted by: william-james88   Views: 20,396

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We have some sad news to share. Several fans have reported getting their Hascon Arcee orders cancelled by Toysrus. This exclusive toy went up for preorder at Toysrus October 5th with a November 7 release date. However, as we near the release date, it seems Toysrus cannot fulfill all their orders. They have sent out messages saying the order cannot be fulfilled. It is unknown if this is happening to everyone or only to some, meaning we do not know if this toy is not coming out right now or if it's because there were more orders than available product. So check your inboxes as soon as you can and get back to us to let us know if this is happening to you too.

Here is the message sent:

Thank you for shopping at Toysrus.com and Babiesrus.com.

Unfortunately, we were unable to complete your order # 6582033416-0. As a result, your order has been cancelled. If you have any questions or concerns, please contact our Guest Service Team at 1-800-TOYSRUS (869-7787) for further assistance.

Here is a review of your cancelled order:

Item: 26636384
Description: Transformers Titans Return Arcee Pack
Quantity: 2 @ $24.99

Please note, you will not be charged for the above item(s).

We apologize for any inconvenience and appreciate your understanding. Thank you again for shopping at Toysrus.com and Babiesrus.com.

Sincerely,

The Guest Service Team
Toysrus.com and Babiesrus.com


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Re: Toysrus Cancelling Orders for Transformers Titans Return Arcee (1919984)
Posted by kurthy on November 5th, 2017 @ 10:48am CST
A couple people I know have already gotten this notice. I wonder what happened.
Re: Toysrus Cancelling Orders for Transformers Titans Return Arcee (1919985)
Posted by leokearon on November 5th, 2017 @ 11:04am CST
Was TRU the only way of gettings this apart from Hascon?
Re: Toysrus Cancelling Orders for Transformers Titans Return Arcee (1919986)
Posted by o.supreme on November 5th, 2017 @ 11:07am CST
Update...Ok I called TRU customer service because I lost some coupons used as a result. Thankfully they:

1. made good on getting me my coupons back and

2. Had an explanation...


apparently with paypal and some bank/credit cards they will set aside the funds for 30 days (and not charge the account). If the vender In this case TRU) does not claim their funds within 30 days, the order is often cancelled. Not sure why TRU put up the pre-order so far in advance then....However After I got my coupons back, I went back to TRU.com and just reordered.

Actually it worked out better, as TRU is having a "Buy 2 get the 3rd free" Promo. I was able to order 2 Arcee's and get a figure of equal or lesser value for Free :D . I'm not into deluxes, But my son has wanted to get Twinferno since he first saw him...I couldn't pass up a free one. The best value would probably to get a Voyager of equal value, but Broadside is the only one they currently have available. Also I noticed they have listings for Wave 5 Deluxes, but not in stock yet, so they will probably be coming in the next few weeks.

So Go ahead and re-order. If you lost promo coupons like I did, call TRU customer service and they can send you an email giving you new coupons of equal value.
Re: Toysrus Cancelling Orders for Transformers Titans Return Arcee (1919987)
Posted by Cobotron on November 5th, 2017 @ 11:09am CST
Well, I don't mean to ba a nanny-nanny-boo-boo-I-got-mine, but I was doing some routine online banking and saw a charge from TRU for the amount of the Arcee pre-order dated for tomorrow.

Looks like they may have over sold their quantities. :(
Re: Toysrus Cancelling Orders for Transformers Titans Return Arcee (1919988)
Posted by o.supreme on November 5th, 2017 @ 11:14am CST
Cobotron wrote:Well, I don't mean to ba a nanny-nanny-boo-boo-I-got-mine, but I was doing some routine online banking and saw a charge from TRU for the amount of the Arcee pre-order dated for tomorrow.

Looks like they may have over sold their quantities. :(



When did you submit your Pre-order? If it was after October 7th, then you are probably within the 30 day window.
Re: Toysrus Cancelling Orders for Transformers Titans Return Arcee (1919990)
Posted by Cobotron on November 5th, 2017 @ 11:28am CST
o.supreme wrote:
Cobotron wrote:Well, I don't mean to ba a nanny-nanny-boo-boo-I-got-mine, but I was doing some routine online banking and saw a charge from TRU for the amount of the Arcee pre-order dated for tomorrow.

Looks like they may have over sold their quantities. :(



When did you submit your Pre-order? If it was after October 7th, then you are probably within the 30 day window.
I placed my order Oct 5th. So.... :???:
Re: Toysrus Cancelling Orders for Transformers Titans Return Arcee (1919991)
Posted by TF-fan kev777 on November 5th, 2017 @ 11:56am CST
o.supreme wrote:I'm not into deluxes, But my son has wanted to get Twinferno since he first saw him...


Twinferno is a really fun figure, but heads up on the hips for the transformation to beast mode, especially for your son. They can be really tough to get pegged in correctly the first time, requires a bit more force than most figures and they peg in at a weird angle on top of that. In fact, the first few times I transformed him I didn't have the hips done correctly and did realize it, and thought it was just a bad floppy design. Getting the hips correct makes all the difference. Hope he enjoys it. The good news is once you get them pegged correctly once or twice, it becomes a bit easier.
Re: Toysrus Cancelling Orders for Transformers Titans Return Arcee (1919992)
Posted by stocky on November 5th, 2017 @ 12:25pm CST
This happened to me when I placed my order for Trypticon from them back in August. I bought him and Fortress Maximus as part of their Buy One, get one 40% off promo. They quickly shipped me Fort Max, but never shipped me Trypticon and after about 30 days my order got canceled. I called them and said I did not want the order cancelled, that I was willing to wait for him to come back in stock, but they said that is what they do, and all I could do was to sign up to be notified when it was back in stock. So I did that, but needless to say I was not happy as I felt like I was going to miss out on getting him for a pretty good price (less than $150.00 anyway). Then I got an email from TRU last week saying he was back in stock. I called them, explained to them what had happened, and they wound shipping me Trypticon not for 40% off, but for 50% off, $74.99 plus tax. I received him yesterday -- I haven't opened him yet!

I doubt they'll get Arcee back in stock since she was a HASCON exclusive, but you never know. If they do, it's worth calling them. But as far as cancelling the order, they said that is what they do when they don't get it back in stock, even if you request to keep the order open. In fact, any item I've ever ordered from TRU that has been backordered has been cancelled by them after 30 days or so. I guess if they haven't actually charged you for the item until they ship it, they feel there's no need to keep an order open beyond 30 days. It's a bad policy in my opinion -- I ORDERED the item because I WANT the item, even if it's back ordered. I'm willing to wait. But they don't see it that way, which is why I don't make a habit of buying things from Toys R Us anymore.
Re: Toysrus Cancelling Orders for Transformers Titans Return Arcee (1919993)
Posted by william-james88 on November 5th, 2017 @ 12:33pm CST
Cobotron wrote:
o.supreme wrote:
When did you submit your Pre-order? If it was after October 7th, then you are probably within the 30 day window.
I placed my order Oct 5th. So.... :???:

But not with a credit card. Maybe that has something to do with is :-?
Re: Toysrus Cancelling Orders for Transformers Titans Return Arcee (1920008)
Posted by -Kanrabat- on November 5th, 2017 @ 1:48pm CST
Too bad for that Arcee. Oh well.
Re: Toysrus Cancelling Orders for Transformers Titans Return Arcee (1920015)
Posted by JelZe GoldRabbit on November 5th, 2017 @ 2:06pm CST
Looks like TRU has ordered a single shipment, and they've all but gone at an unexpected pace. We can't blame this on scalping this time around, as a limit has been set to 2 per household.

Things don't look good for Grotusque...
Re: Toysrus Cancelling Orders for Transformers Titans Return Arcee (1920016)
Posted by Burn on November 5th, 2017 @ 2:11pm CST
JelZe GoldRabbit wrote:Looks like TRU has ordered a single shipment, and they've all but gone at an unexpected pace. We can't blame this on scalping this time around, as a limit has been set to 2 per household.

You would have thought that based on the pre-orders they would have ordered more.
But if they only ordered a single shipment, then surely they should have cut the pre-orders off.

Perhaps they intended to order more, then the bankruptcy issue occurred and they scaled back their order AFTER the pre-orders ended.
Re: Toysrus Cancelling Orders for Transformers Titans Return Arcee (1920019)
Posted by JelZe GoldRabbit on November 5th, 2017 @ 2:32pm CST
Burn wrote:
JelZe GoldRabbit wrote:Looks like TRU has ordered a single shipment, and they've all but gone at an unexpected pace. We can't blame this on scalping this time around, as a limit has been set to 2 per household.

You would have thought that based on the pre-orders they would have ordered more.
But if they only ordered a single shipment, then surely they should have cut the pre-orders off.


... which I think they did. I checked the listing a few days prior and it said "Can't add to Basket".

[quote]Perhaps they intended to order more, then the bankruptcy issue occurred and they scaled back their order AFTER the pre-orders ended.[/quote]

It's also possible that it's leftovers from Hascon, and less than anticipated to boot.

O well, it's all done now. I may have to find another way to die-casty goodness.
Re: Toysrus Cancelling Orders for Transformers Titans Return Arcee (1920020)
Posted by PrymeStriker on November 5th, 2017 @ 2:48pm CST
Hey, that's okay. Toys R Us also cancelled their budget! >:oP
Re: Toysrus Cancelling Orders for Transformers Titans Return Arcee (1920021)
Posted by chuckdawg1999 on November 5th, 2017 @ 2:54pm CST
And right now $150 doesn't look that bad for Grotusque. Yes it does.
Re: Toysrus Cancelling Orders for Transformers Titans Return Arcee (1920022)
Posted by Burn on November 5th, 2017 @ 3:00pm CST
chuckdawg1999 wrote:And right now $150 doesn't look that bad for Grotusque. Yes it does.

I found an Australian dealer that could do Grotesque for $80AUD.

I balked at that.
Re: Toysrus Cancelling Orders for Transformers Titans Return Arcee (1920024)
Posted by -Kanrabat- on November 5th, 2017 @ 3:15pm CST
I think I'll manage with my G1 Grotusque.

Seibertron's drinking coffee emoji is not good enough for this. So here's a GIF.
Re: Toysrus Cancelling Orders for Transformers Titans Return Arcee (1920026)
Posted by william-james88 on November 5th, 2017 @ 3:34pm CST
JelZe GoldRabbit wrote:Looks like TRU has ordered a single shipment, and they've all but gone at an unexpected pace. We can't blame this on scalping this time around, as a limit has been set to 2 per household.

Things don't look good for Grotusque...

It cant be an ordering issue since its a TRU exclusive at this point. Its like when people worried about Wallgreens not ordering enough of Brainstorm or the upcoming clones, it all goes to one retailer. So you arent ordering how much you want of something you are option for selling that particular product and stocking it. Hasbro cant have any left, everything will go to the retailer.

It could be that instead, this is all thats left, that would make more sense. Especially since there were a few goes at this figure and Toysrus ends up being the second retailer to get this.

And it wouldnt be about bankruptcy since the Toysrus doesnt pay upfront on orders and its more the sellers who were iffy about supplying TRU with Product, not TRU being iffy about ordering (TRU has nothing to lose at this point, their sellers do). And Hasbro had confirmed that they were doing business as usual so it wouldnt be that.

The fact that any american can stil currently preorder her right now at TRU (and that some who got this message did do this) points to this being simply a digital logistics issue with payment methods and nothing more.
Re: Toysrus Cancelling Orders for Transformers Titans Return Arcee (1920028)
Posted by Stuartmaximus on November 5th, 2017 @ 3:46pm CST
<!-- ia1 -->IMG_20171105_220810.png<!-- ia1 -->
<!-- ia0 -->IMG_20171105_220925.png<!-- ia0 --> >:oP
Re: Toysrus Cancelling Orders for Transformers Titans Return Arcee (1920029)
Posted by Burn on November 5th, 2017 @ 3:57pm CST
Stuartmaximus wrote:[attachment=0]IMG_20171105_214543.png[/attachment] >:oP

Oh hey, a screenshot!

With nothing to actually back it up. Could you perhaps provide a bit more information Stuart? The News Crew would then be able to update the article and keep everyone informed. :-D

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