Various people report unauthorized charges appearing on credit cards; TFsource possibly hacked
Thursday, January 7th, 2010 2:34pm CSTCategories: Site News, Sponsor News
Posted by: Seibertron Views: 38,194
People affected by this issue are reporting unauthorized charges in small dollar amounts (under $10) appearing from well known and respected companies such as iTunes and Microsoft. These charges have appeared within the past month (for most, within the past week). You can view discussions and speculation about this unfortunate issue at Seibertron.com and TFW2005.com.
Please note that if you see any suspicious information pending on your credit card account(s), that you should immediately call the 800 number on the back of your card, inform them that you think the card number might have been stolen and that you would like them to send you a new card. Here is some additional information about credit card fraud that you should read.
If you suspect credit card fraud:
If your credit cards are lost or stolen, contact the issuer(s) immediately.
Most credit card companies have toll-free numbers and 24-hour service to deal with these emergencies -- they are eager to avoid credit card fraud.
According to US law, once you have reported the loss or theft of your credit card, you have no more responsibility for unauthorized charges. Further, your maximum liability under federal US law is $50 per credit card -- and many credit card issuers will even waive that fee for good customers.
If you follow all these tips, it will go a long way in protecting you from credit card fraud.
Fellow Seibertronian, payton34, has been vigilant this morning contacting two popular online Transformers retailers regarding this situation. Here are the messages that he received from tfsource.com and bigbadtoystore.com respectively:
Hi All -
We appreciate this being brought to our attention right away. We've been working on this diligently and have implemented several other security precautions on our site immediately regardless of the route cause of the issue. Anyone who feels they may have been compromised, or wants us to delete their card information, is more than willing to email us and we'll be happy to do so. At the same time I want to let all know that I am confident in the security of the site, and even my information is registered on TFsource.
Regarding credit card data, it's not stored on TFSource, it is stored on a secure 3rd party's site, one that hosts many famous and household name sites, that's why we selected this resource. It's always possible a section of their data has been compromised but we have not been notified as such.
Regarding access to this data, no one at TFsource has this access, except for me, and rest assured I am not using anyone's data to make fraudulent purchases as TFsource has always had a high level of integrity and that's not something that we're going to change.
Anyone that feels they have had information compromised as a result of our site, or even potentially is more than welcome to email me directly. We've been working all morning with our coding team working full force on looking at any potential security issues, and will work to ensure everyone's information is safe and secure when accessing TFsource now and in the future.
Hi Michael - thanks for sending the information over, I'm sorry to hear this has happened to TFSource, I've worked with Curt and his family on a few occaisons and met them at Botcon and they are great people.
I appreciate your concern for BBTS users and their information - BBTS has spent considerable time and resources to make sure our customers' financial data is safe. We are PCI compliant and additionally do not store full credit card information on our servers. All information is securely kept and processed by Paypal, our credit card processing gateway. Because cards are stored by Paypal, no employee or owner at BBTS has access to your full credit card information, we can only view the first 4 and last 4 digits. We also invest heavily in intrusion prevention and monitoring systems that protect our systems from any type of attack. Our systems are tested daily for vulnerabilities and are monitored by a staff of security experts 24 hours a day.
Please stay tuned to Seibertron.com for additional information regarding this situation. We will keep you informed as new information becomes available regarding this unfortunate situation.
This article was last modified on Friday, January 8th, 2010 1:51am CST
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Posted by Cyberstrike on January 7th, 2010 @ 2:45pm CST
Posted by dragons on January 7th, 2010 @ 3:08pm CST
Posted by RiddlerJ on January 7th, 2010 @ 3:13pm CST
Posted by LiKwid on January 7th, 2010 @ 3:32pm CST
Posted by Megatron Wolf on January 7th, 2010 @ 3:52pm CST
Posted by Wajo357 on January 7th, 2010 @ 3:55pm CST
Posted by titaniumluv on January 7th, 2010 @ 4:18pm CST
Posted by Starscream on January 7th, 2010 @ 4:23pm CST
Posted by the_dark_decepticon on January 7th, 2010 @ 4:39pm CST
Posted by kirbenvost on January 7th, 2010 @ 4:45pm CST
Perhaps someone with more credit card knowledge can confirm or refute my theory?
Posted by payton34 on January 7th, 2010 @ 5:03pm CST
Bottom-line, don't just check your account online. Call a rep and have them look for pending transactions. If there's anything on there, cancel immediately.
Posted by Sodan-1 on January 7th, 2010 @ 5:17pm CST
Posted by payton34 on January 7th, 2010 @ 5:19pm CST
Sodan-1 wrote:Does this just seem to be a problem with credit card information entered on TFSource or does it affect anyone who pays with PayPal as well?
So far it seems to be credit card purchases only, paypal is fine.
Posted by Sodan-1 on January 7th, 2010 @ 5:34pm CST
payton34 wrote:Sodan-1 wrote:Does this just seem to be a problem with credit card information entered on TFSource or does it affect anyone who pays with PayPal as well?
So far it seems to be credit card purchases only, paypal is fine.
Apologese if it was selfish of me to ask that, but thanks. Might go buy something now, lol.
Posted by Jenus on January 7th, 2010 @ 5:57pm CST
Posted by Danamitron on January 7th, 2010 @ 6:20pm CST
Posted by Burn on January 7th, 2010 @ 6:23pm CST
Starscream wrote:Not TFsource's fault
I think this needs to be emphasised.
TFSource it's self wasn't hacked, but rather the 3rd party they deal through for their e-commerce was. It's very rare for ANY online business to do their own credit card processing, the majority will go through a 3rd party company who specialise in online trading. We do it here at work with our online site, none of the credit card details are kept on site or even on our server, it's all stored through the 3rd party company we pay to look after that sort of thing.
So don't let this tarnish your opinion of TFSource.
Posted by HeadmasterPrime on January 7th, 2010 @ 6:56pm CST
Posted by capellamusic on January 7th, 2010 @ 6:57pm CST
Posted by DevastaTTor on January 7th, 2010 @ 8:38pm CST