Various people report unauthorized charges appearing on credit cards; TFsource possibly hacked

Various people report unauthorized charges appearing on credit cards; TFsource possibly hacked

Thursday, January 7th, 2010 2:34pm CST

Categories: Site News, Sponsor News
Posted by: Seibertron   Views: 38,194

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It has been brought to Seibertron.com's attention that some members of the Transformers online community have received unauthorized charges on their credit or debit cards. While there is much speculation pertaining to this issue, no one has been able to confirm the source of the security breach.

People affected by this issue are reporting unauthorized charges in small dollar amounts (under $10) appearing from well known and respected companies such as iTunes and Microsoft. These charges have appeared within the past month (for most, within the past week). You can view discussions and speculation about this unfortunate issue at Seibertron.com and TFW2005.com.

Please note that if you see any suspicious information pending on your credit card account(s), that you should immediately call the 800 number on the back of your card, inform them that you think the card number might have been stolen and that you would like them to send you a new card. Here is some additional information about credit card fraud that you should read.

http://www.scambusters.org/CreditCardFraud.html


From ScamBusters.org:

If you suspect credit card fraud:

If your credit cards are lost or stolen, contact the issuer(s) immediately.

Most credit card companies have toll-free numbers and 24-hour service to deal with these emergencies -- they are eager to avoid credit card fraud.

According to US law, once you have reported the loss or theft of your credit card, you have no more responsibility for unauthorized charges. Further, your maximum liability under federal US law is $50 per credit card -- and many credit card issuers will even waive that fee for good customers.

If you follow all these tips, it will go a long way in protecting you from credit card fraud.


Fellow Seibertronian, payton34, has been vigilant this morning contacting two popular online Transformers retailers regarding this situation. Here are the messages that he received from tfsource.com and bigbadtoystore.com respectively:


From TFsource.com

Hi All -

We appreciate this being brought to our attention right away. We've been working on this diligently and have implemented several other security precautions on our site immediately regardless of the route cause of the issue. Anyone who feels they may have been compromised, or wants us to delete their card information, is more than willing to email us and we'll be happy to do so. At the same time I want to let all know that I am confident in the security of the site, and even my information is registered on TFsource.

Regarding credit card data, it's not stored on TFSource, it is stored on a secure 3rd party's site, one that hosts many famous and household name sites, that's why we selected this resource. It's always possible a section of their data has been compromised but we have not been notified as such.

Regarding access to this data, no one at TFsource has this access, except for me, and rest assured I am not using anyone's data to make fraudulent purchases as TFsource has always had a high level of integrity and that's not something that we're going to change.

Anyone that feels they have had information compromised as a result of our site, or even potentially is more than welcome to email me directly. We've been working all morning with our coding team working full force on looking at any potential security issues, and will work to ensure everyone's information is safe and secure when accessing TFsource now and in the future.

Thanks,
Curt



From BigBadToyStore.com

Hi Michael - thanks for sending the information over, I'm sorry to hear this has happened to TFSource, I've worked with Curt and his family on a few occaisons and met them at Botcon and they are great people.

I appreciate your concern for BBTS users and their information - BBTS has spent considerable time and resources to make sure our customers' financial data is safe. We are PCI compliant and additionally do not store full credit card information on our servers. All information is securely kept and processed by Paypal, our credit card processing gateway. Because cards are stored by Paypal, no employee or owner at BBTS has access to your full credit card information, we can only view the first 4 and last 4 digits. We also invest heavily in intrusion prevention and monitoring systems that protect our systems from any type of attack. Our systems are tested daily for vulnerabilities and are monitored by a staff of security experts 24 hours a day.

Thanks!
Joel Boblit
President
www.BigBadToyStore.com


Please stay tuned to Seibertron.com for additional information regarding this situation. We will keep you informed as new information becomes available regarding this unfortunate situation.


This article was last modified on Friday, January 8th, 2010 1:51am CST

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Re: Various people report unauthorized charges appearing on credit cards; TFsource possibly hacked (1034460)
Posted by Cyberstrike on January 7th, 2010 @ 2:45pm CST
This why I deal in money orders with BBTS.
Re: Various people report unauthorized charges appearing on credit cards; TFsource possibly hacked (1034471)
Posted by dragons on January 7th, 2010 @ 3:08pm CST
wow that sucks i was tempted to buy seom stuff from tfsource that bbts may not have in stock or all out of but anyway i dont think i would have orderd from them anyyway if this situation did not happen i think there location is oversea i dont do overseas buying.
Re: Various people report unauthorized charges appearing on credit cards; TFsource possibly hacked (1034474)
Posted by RiddlerJ on January 7th, 2010 @ 3:13pm CST
Betcha Swindle is involved.
Re: Various people report unauthorized charges appearing on credit cards; TFsource possibly hacked (1034481)
Posted by LiKwid on January 7th, 2010 @ 3:32pm CST
Sure enough..I had 2 $1.50 charges from itunes on my statement today..This sucks because it was the 1st time I had used Tfsource..I only used them because they came highly reccomended..~Sigh~ Let the dialing of 800 #'s begin.. (:|
Re: Various people report unauthorized charges appearing on credit cards; TFsource possibly hacked (1034488)
Posted by Megatron Wolf on January 7th, 2010 @ 3:52pm CST
Good thing i havent used any of those providers since i got my new debit card. Just to be safe i checked my account anyway and its fine.........for now. This is skynets doing i tell ya. What better way to amass much needed money for resources than charge every one $1.25. Its such a low denomination that a good amount of people wont do anything about it. Especially if its from a service that they use.
Re: Various people report unauthorized charges appearing on credit cards; TFsource possibly hacked (1034489)
Posted by Wajo357 on January 7th, 2010 @ 3:55pm CST
I don't usually post, but I just wanted to thank the admins for doing the right thing and front-paging this very important news...
Re: Various people report unauthorized charges appearing on credit cards; TFsource possibly hacked (1034497)
Posted by titaniumluv on January 7th, 2010 @ 4:18pm CST
I have been buying from Curt for several years and have been nothing but happy. He and his offer some of the best customer service I have ever had. I had several charges on my card as well. I am going to switch to pay pal for payment but will continue to use TFSource. Please don't let this diswade you from using him, even the pentagon gets hacked once in a while.
Re: Various people report unauthorized charges appearing on credit cards; TFsource possibly hacked (1034500)
Posted by Starscream on January 7th, 2010 @ 4:23pm CST
Not TFsource's fault, it's just the reality of online ecommerce.

Image
Re: Various people report unauthorized charges appearing on credit cards; TFsource possibly hacked (1034505)
Posted by the_dark_decepticon on January 7th, 2010 @ 4:39pm CST
Good work on getting this posted guys. This is a great example why you don't store your credit cards on these sites. I always use PayPal for that extra bit of protection. That being said I don't think everyone should jump on the don't buy from there bandwagon. TFSourse is the best place to buy specialty TFs on the net. These things happen. Spend a little bit on the phone, get a new card, and forget about it. Lol!
Re: Various people report unauthorized charges appearing on credit cards; TFsource possibly hacked (1034508)
Posted by kirbenvost on January 7th, 2010 @ 4:45pm CST
Considering these are all small charges, could it be possible that it's the credit card service checking to see if the Credit Card info is up to date? I know for a fact (nearly) that some companies (Paypal included) make a small charge to your card when you first set up or change credit card info. This is only to test if the information you supplied is in fact correct. If the transaction is authorized they know the card is valid. The charges then do not get posted/claimed by them, and thus the amount is returned back to your available credit later on. I recently updated my credit card info with iTunes and they made a small $1 charge which has not been posted to my account, so I assumed this was the reason, other than that I have not had any strange transactions on my card, and I use both BBTS and TFSource.

Perhaps someone with more credit card knowledge can confirm or refute my theory?
Re: Various people report unauthorized charges appearing on credit cards; TFsource possibly hacked (1034513)
Posted by payton34 on January 7th, 2010 @ 5:03pm CST
No, it's definitely a scam. Over 20-30 people have the exact same charge to their accounts, $1.00 for iTunes and $1.50 for some Mobile service. They're doing this (1) to see if the card works, and (2) most people have iTunes so they wouldn't notice a $1.00 charge on their card. Unfortunately, they've already gone to the next step with some people and have attempted charges ranging from $500 to $4000 on some accounts.

Bottom-line, don't just check your account online. Call a rep and have them look for pending transactions. If there's anything on there, cancel immediately.
Re: Various people report unauthorized charges appearing on credit cards; TFsource possibly hacked (1034519)
Posted by Sodan-1 on January 7th, 2010 @ 5:17pm CST
Does this just seem to be a problem with credit card information entered on TFSource or does it affect anyone who pays with PayPal as well?
Re: Various people report unauthorized charges appearing on credit cards; TFsource possibly hacked (1034520)
Posted by payton34 on January 7th, 2010 @ 5:19pm CST
Sodan-1 wrote:Does this just seem to be a problem with credit card information entered on TFSource or does it affect anyone who pays with PayPal as well?


So far it seems to be credit card purchases only, paypal is fine.
Re: Various people report unauthorized charges appearing on credit cards; TFsource possibly hacked (1034525)
Posted by Sodan-1 on January 7th, 2010 @ 5:34pm CST
payton34 wrote:
Sodan-1 wrote:Does this just seem to be a problem with credit card information entered on TFSource or does it affect anyone who pays with PayPal as well?


So far it seems to be credit card purchases only, paypal is fine.


Apologese if it was selfish of me to ask that, but thanks. Might go buy something now, lol.
Re: Various people report unauthorized charges appearing on credit cards; TFsource possibly hacked (1034528)
Posted by Jenus on January 7th, 2010 @ 5:57pm CST
Earlier today I remember seeing an extra $1 on my pending charges and was wondering what that was all about. Called the credit card company and canceled my card. This stinks because I was getting ready to order two hard to find figures tomorrow to add to my beast wars collection. :sad:
Re: Various people report unauthorized charges appearing on credit cards; TFsource possibly hacked (1034530)
Posted by Danamitron on January 7th, 2010 @ 6:20pm CST
PayPal my friends. They don't take PayPal we don't do business online.
Re: Various people report unauthorized charges appearing on credit cards; TFsource possibly hacked (1034533)
Posted by Burn on January 7th, 2010 @ 6:23pm CST
Starscream wrote:Not TFsource's fault


I think this needs to be emphasised.

TFSource it's self wasn't hacked, but rather the 3rd party they deal through for their e-commerce was. It's very rare for ANY online business to do their own credit card processing, the majority will go through a 3rd party company who specialise in online trading. We do it here at work with our online site, none of the credit card details are kept on site or even on our server, it's all stored through the 3rd party company we pay to look after that sort of thing.

So don't let this tarnish your opinion of TFSource.
Re: Various people report unauthorized charges appearing on credit cards; TFsource possibly hacked (1034545)
Posted by HeadmasterPrime on January 7th, 2010 @ 6:56pm CST
Least I dont shop online!
Re: Various people report unauthorized charges appearing on credit cards; TFsource possibly hacked (1034546)
Posted by capellamusic on January 7th, 2010 @ 6:57pm CST
This is bad... thank you for the warning. I never used bbts and tfsource, but it's clearly not their fault, this is a credit card scam by hackers. We all better be aware of our credit cards movements and act imediatelly after some movement that doesn't make sense. This really sucks...
Re: Various people report unauthorized charges appearing on credit cards; TFsource possibly hacked (1034577)
Posted by DevastaTTor on January 7th, 2010 @ 8:38pm CST
I'm a regular TFSource and don't use Paypal and I'm fine. Called the card company and no bogus charges. IF it is true, it's unfortunate but could happen anywhere.

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