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Transformers Club Renewals and New Subscriptions update

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Re: Transformers Club Renewals and New Subscriptions update

Postby Burn » Fri Mar 16, 2012 8:57 pm

DISCHARGE wrote:Fun Pub ceasing to exist wouldn't kill the toy line, fandom or a collector's market.
The fans make this hobby what it is, Hasbro supplies the plastic and Fun Pub offers only one of many outlets.


It existed before the formation of an "official" (aka you pay to be part of the cool kids club) club, and i'm fairly certain it will continue to exist without it.

Really, what has FunPub done for the "fandom" in the last six years? Sites like Seibertron.com and TFW have done far more for the collectors than that little club ever will. So i'm with Discharge, not having FunPub around won't make a difference.

I'm sure Hasbro would find a way to run BotCon without them.
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Re: Transformers Club Renewals and New Subscriptions update

Postby Rated X » Sat Mar 17, 2012 1:27 am

Motto: ""Assumption is the mother of all screw ups.""
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All of you talk s**t now but if they announce really cool figures in Texas, 80% of you will renew. 40 bucks is spot on for a nice figure. I do defend these guys on the whole credit card issue. Even Alcatraz security got breached a few times. Hell, we really got caught with our pants down on September 11, 2011. S**t happens. Whats more important is how they prevent s**t from happening ever again.

Although I support Funpub on this issue, I condemn their decision on 3rd party toys at Botcon. But I do have a feeling it has more to do with Hasbro than it does with Funpub. :-?
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Re: Transformers Club Renewals and New Subscriptions update

Postby LOST Cybertronian » Sat Mar 17, 2012 4:36 am

Motto: "Keep calm and form Voltron"
Weapon: Double-Barreled, Armor-Piercing Particle Beam Cann...
The new Transformers Collector's Club store is now partially online for subscription renewals. The deadline for joining the club and recieving this year's figure (runamuck) has been extended until March 21. There is a lot more information regarding TFCC accounts that all members should read. The update can be found below.

Hello and thanks for your patience. We have come a long way since we turned off the stores approximately two weeks ago.

For those of you who are interested in the ongoing investigation, our original server has been taken offline and will be undergoing an investigation over the coming days. The current server online is a clone of the original with all of the critical data removed. If we find a reasonable cause for the security issue, we will let you know.

We have decided to change our store and forum software. It has been many tedious hours converting the existing data to work with our new store. All the membership data is loaded in the store. The forum will be brought online at a later date.

With our new store software, we have figured out a way to extend the deadline a few days. This means that everyone’s April magazine will run 7-10 days late. Our new cutoff date and time is Wednesday March 21, 2012 at 5pm Central Time.

The store has been brought online before its completion to allow renewals and new memberships. All of the features are not implemented at this time. We apologize for the length of this email but there is a lot of new information that affects all members.

PLEASE TAKE THE TIME TO READ THROUGH THIS THOROUGHLY BEFORE YOU TAKE ANY ACTION. Here are the parameters for the new store:

1. Each membership must have its own UNIQUE email account.

2. Your store log in is the email address that this message came to. Your password is the same as the one you have been using at the former club store and forum. If you have forgotten your password, you can use the “remember me” function. It only sends your password to your email account; it does not send your login.

3. If you have a change of address, until further notice, please call our office or send an email to admin2@funpubinc.com or admin@funpubinc.com. We are running two systems in parallel until we are satisfied that the data is identical. Please email Customer Service as much as possible as the more they are on the phone, the less time they have to respond to your needs. Customer Service is available from 9:30-4:30 Central Time weekdays.

4. In order to bring this system online, we have not separated the Transformers and G.I. Joe Clubs into their individual online stores. At this time, both TF and Joe Club members will use the same storefront to place your renewals or new memberships.

5. Please look at the bottom of this email. It has your renewal date. If your date is prior to March 16, 2012, you will need to create a NEW account in the store, as we did not transfer your data. If your date is after March 16, 2012, you don’t need to do anything at this time.

Please let only those who need a membership renewal or new membership use the store for now. In a couple of weeks, we will have everyone start checking their account(s).

6. Please note that if you had multiple memberships in your name; multiple memberships that all came to a single email address; or a membership in each club, we had to replace all but one of your email addresses with a dummy address. The new store requires unique email addresses for each membership. Your email and password will only work for one account. You will need to contact Customer Service to look up your other logins (dummy emails). This will enable you to change the login and modify your accounts if you want to have multiple accounts or accounts in both clubs.

7. When you renew or signup for a new account, you need to select your free figure choice. The selection choices are found on the signup page (Transformers members please select the “none” option. G.I. Joe members, please select 12” or 3 ¾".

8. Please note that this store is a commercial package that has hundreds of merchants working with the same store software. It has features that will be new to us, but until we have some custom programming done, there are a few features that are missing from our old software. This is a totally different service provider and data storage facility than we have used in the past. One of the features this software has is to automatically renew your membership without you doing anything (provided you have a valid credit card on file). If you don’t want your credit information on file (the CVV2 code is never saved after the transaction), you can log in under the “My Account” feature and delete your card on file. In order to make future purchases or renewals, you will have to come back to the store and enter your information.

9. The URL for the new store is https://toyarama.com/store. At a future date, we will split the stores back into an individual store for both the Transformers and G.I. Joe Collectors’ Clubs.

10. As an additional security measure, please change your password when you log into your membership account. Do not use any password that you use with other stores or financial institutions.

We apologize for any inconvenience that the prior security issue has caused. On a side note, we are anticipating that the event registration software will be back online around the end of the month. If you have any questions, please use the email links at the bottom of all of our web pages and we will provide you with a prompt answer.

Thanks for your support,

Fun Publications Staff
william-james88 wrote:I am just glad the conversation has changed from just being about the butt flap

Blast Cannon wrote:This thread is brilliant. Duragrip you are a gloriously weird sexual deviant and I love it.
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Re: Transformers Club Renewals and New Subscriptions update

Postby GetRightRobot » Sat Mar 17, 2012 6:51 am

Motto: "Surf in the Summer, Collect in the Winter."
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Re: Transformers Club Renewals and New Subscriptions update

Postby Banjo-Tron » Sat Mar 17, 2012 7:18 am

Motto: "My banjo is everything; defeat is ukelele"
well that's clear as mud, this is what it says at the bottom of my email

Note: Your membership expires on 11/03/12

Erm, I renewed late last year. So why the hell is it saying my expiry was last week? Am I missing something here? Am I going to get my Runamuck or what?
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Re: Transformers Club Renewals and New Subscriptions update

Postby Galactic Prime » Sat Mar 17, 2012 7:32 am

That means November 3/2012, not March. Thought that was obvious...

As for the club, if they were smart, they would stop treating the members like ass, they'd give us something, anything for free or at the very least a discount.

It cost me over 40 dollars to renew on time beyond the standard amount and they have the nerve to say they will not be compensating me for it. I've been a supporter of them since day one and this is how I am treated.

I get my credit card infor stolen from 2 different cards, I have to pay 100 bucks to renew this year because of their mistake.

I get access to a pretty shitty website a lousy magazine I get almost 2 months late every time.

Explain to me why we should feel any sympathy at all for these douchebags.

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Re: Transformers Club Renewals and New Subscriptions update

Postby Banjo-Tron » Sat Mar 17, 2012 8:39 am

Motto: "My banjo is everything; defeat is ukelele"
Galactic Prime wrote:That means November 3/2012, not March. Thought that was obvious...


Ahh, thanks. Yes, I should have thought about that one #-o . In my defense, the UK uses DD/MM/YYYY as the format, wheras in the US, MM/DD/YYYY is used. :CON:
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Re: Transformers Club Renewals and New Subscriptions update

Postby Galactic Prime » Sat Mar 17, 2012 8:53 am

Banjo-Tron wrote:
Galactic Prime wrote:That means November 3/2012, not March. Thought that was obvious...


Ahh, thanks. Yes, I should have thought about that one #-o . In my defense, the UK uses DD/MM/YYYY as the format, wheras in the US, MM/DD/YYYY is used. :CON:


Yeah those silly americans do a lot of things backwards, we can't hold it against them.
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Re: Transformers Club Renewals and New Subscriptions update

Postby zodconvoy » Sat Mar 17, 2012 2:33 pm

Motto: "Freedom is the right to KNEEL BEFORE ZOD!"
So at the bottom of my email my renewal date is March 5 of 2013 so I'm good on both Runamuck and Runabout. Now I just have to wait for them. 8)
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Re: Transformers Club Renewals and New Subscriptions update

Postby orangeitis » Sat Mar 17, 2012 6:28 pm

Okay, I rejoined the club last month(was a member for the first two years of I'vewaitedfiveyearsforthisimus Prime), and I apparently supposed to reapply... the new site isn't giving me that option. My current membership looks healthy too. Am I supposed to cancel it?

This is confusing. :BANG_HEAD:
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Re: Transformers Club Renewals and New Subscriptions update

Postby GetRightRobot » Sat Mar 17, 2012 8:32 pm

Motto: "Surf in the Summer, Collect in the Winter."
Weapon: Neptune Sword
orangeitis wrote:Okay, I rejoined the club last month(was a member for the first two years of I'vewaitedfiveyearsforthisimus Prime), and I apparently supposed to reapply... the new site isn't giving me that option. My current membership looks healthy too. Am I supposed to cancel it?

This is confusing. :BANG_HEAD:


If you can't get your process to go through, try calling or contacting angie@funpubinc.com and explain your situation in detail. No matter how COMPLETELY the Club continues to fail in supporting their customers, Angie is awesome and she has fixed every issue I've ever had with the Club/Botcon (which is too many to list).

ANGIE FOR BOTCON HOF!!!!
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Re: Transformers Club Renewals and New Subscriptions update

Postby orangeitis » Sat Mar 17, 2012 11:26 pm

GetRightRobot wrote:
orangeitis wrote:Okay, I rejoined the club last month(was a member for the first two years of I'vewaitedfiveyearsforthisimus Prime), and I apparently supposed to reapply... the new site isn't giving me that option. My current membership looks healthy too. Am I supposed to cancel it?

This is confusing. :BANG_HEAD:


If you can't get your process to go through, try calling or contacting angie@funpubinc.com and explain your situation in detail. No matter how COMPLETELY the Club continues to fail in supporting their customers, Angie is awesome and she has fixed every issue I've ever had with the Club/Botcon (which is too many to list).

ANGIE FOR BOTCON HOF!!!!
I'm not even sure what this process I need to go through is, so I'll go ahead and contact her.

Thanks.
orangeitis

Re: Transformers Club Renewals and New Subscriptions update

Postby Marcdachamp » Mon Mar 19, 2012 9:37 am

They should be auto-renewing everyone's accounts for free. Or at least giving every member a Runamuck for free. Or... something. Because I am NOT giving them my credit card number again. Nope. I didn't go through the hassle of getting a new one just to have that one stolen. No way.

Same reason I only buy pre-pay cards for PSN now, too.
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Re: Transformers Club Renewals and New Subscriptions update

Postby LOST Cybertronian » Wed Mar 21, 2012 10:09 am

Motto: "Keep calm and form Voltron"
Weapon: Double-Barreled, Armor-Piercing Particle Beam Cann...
Just a friendly reminder to those who want to join the Transformers Collectors' Club to recieve this years incentive figure, Runamuck. Today is the last day to join the club for the figure. The new store can be found here.

Transformers Collectors' Club wrote:TODAY is the deadline for renewing your membership or to join and get this year's FREE membership figure!

This is one of the last emails that will come out of our old member system. Your membership end date at the bottom of this email may/may not be correct as we have stopped updating the old online system. However, if your end date is before today and you have not renewed, you need to go to our new store, click on the membership of your choice and check out. Your information has not been ported over to the new system. If you know someone who has never had a membership (paid), their process is the same.

If your end date is in the future, please don't do anything today. Next week we will send out an email instructing you how to check your membership and what the different functions mean on the new site.

We do plan to split the stores back into Transformers and G.I. Joe individual clubs in the next several weeks when we start putting product in the new stores.

Please note that if you have a membership in each club or multiple memberships, you will need to contact customer support about how to update your additional accounts. Again, if your end date is in the future, please wait until next week to contact customer support. This will help us get through today's deadline which is 5 pm CDT.

Thanks for your support!

Brian
william-james88 wrote:I am just glad the conversation has changed from just being about the butt flap

Blast Cannon wrote:This thread is brilliant. Duragrip you are a gloriously weird sexual deviant and I love it.
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Re: Transformers Club Renewals and New Subscriptions update

Postby freetouch » Wed Mar 21, 2012 10:25 am

I renewed.. apprehensively, but still did it. Please don't make me regret this.
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Re: Transformers Club Renewals and New Subscriptions update

Postby megatronus » Wed Mar 21, 2012 12:50 pm

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Besides price, what's the difference between the First & Third Class Memberships?
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Re: Transformers Club Renewals and New Subscriptions update

Postby freetouch » Wed Mar 21, 2012 12:52 pm

You get it faster. First class ships like... the 1st of the month, and 3rd gets shipped on the 12th o some **** like that.
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Re: Transformers Club Renewals and New Subscriptions update

Postby It Is Him » Wed Mar 21, 2012 1:48 pm

TFCC wrote:Sign up today to get the free companion figure to a toy that sold out two months ago. What a deal!


Fixed.

I'm not normally down on TFCC, but this strikes me as an odd way to run a sales campaign.
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Re: Transformers Club Renewals and New Subscriptions update

Postby RiddlerJ » Wed Mar 21, 2012 2:02 pm

It Is Him wrote:
TFCC wrote:Sign up today to get the free companion figure to a toy that sold out two months ago. What a deal!


Fixed.

I'm not normally down on TFCC, but this strikes me as an odd way to run a sales campaign.


As much as I was annoyed with the whole Credit Card fiasco, I'll at least give them credit on this one since they've could've made SG Drift the freebie and charged for both Runamuck and Over-Run which would've been worse.
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