This is going out the current and former club members. We have decided to delay the BotCon registration start to the middle of next week as we have discovered a flaw in the store software that has been deleting recently renewed memberships.
This has only occurred to memberships that were declined two times (credit card not on file for the first two attempts or credit card declined). What it is has been doing is randomly deleting the approved memberships after the third attempt. We have the software company working on fixing this issue.
Meanwhile... we are auditing the entire data file to find the accounts who had good transactions but their membership is missing. It's going to take about 20 man hours to finish this task. In order to make sure everyone's log in works for BotCon registration, we have decided to delay registration until the middle of next week.
After we finish our audit, I'll send out another email to the entire group so that you can go test your account and make sure you see your membership. Your log in will then work correctly for BotCon registration.
I apologize for the delay but this will make everything much smoother and everyone much happier. We don't want you have have any issues with your registration or miss out because items sell out quickly.
Meanwhile, below is what I sent last week so make sure you have read all of the Information and FAQs before registration starts.
FROM LAST WEEK:
We have uploaded the BotCon brochure! Please go to BotCon.com and click on Information.
You will have approximately a week to read the information and ask questions before we open registration sometime next week. Before we open registration or send a question, please review the answers by clicking on the FAQ.
You need to CHECK your account at TransformersClub.com/shop to ensure that your account is current as you may need to renew in order to receive the membership discounts. If you are receiving this email, you have an active account with the club, but make sure you know your log-in and password (can be retrieved at TransformersClub.com/shop click on My Account).
If you are registering with another member, you will need THEIR log-in and password to receive member pricing.
If you complete your order with non-member pricing, we CANNOT adjust your pricing. Please understand what you are ordering and confirm the pricing before you check out. If you do not think you are getting the correct pricing, do not continue. If you continue, you are agreeing to the pricing you are being presented.
Per your request, we have added another 2 minutes to the timer.
We suggest that you make a list for each person of the items you want to select for them BEFORE you begin registration. Then you can work from that list.
Please take a look at the souvenir T-shirt and Hat you can add to your order at the end. Images of these items will be on the BotCon site in the next couple of days.
If you have not read the Information tab brochure, please do so before you register as you have 10 minutes to complete your registration before the system puts your items back into stock. You cannot hold them in your cart longer than that amount of time, however you can start over.
We do reserve the right to limit any member's quantities if we deem them excessive.
Please note that we have added a NEW item this year. Because of the concern of people not being able to participate in the class, we are offering to each registered attending member the opportunity to purchase an assembled unpainted Class Figure. This is limited to one per person, per package ordered. However, that person must pickup their items at registration. DO NOT create phantom attendees to get additional Class Figures as you will not be able to pick them up. This is NOT a souvenir and is NOT subject to the Golden Ticket souvenir rules. In addition, we will not pre-announce the figure or class kit mold, it will be a surprise!
I'll send out an email when the link is live.
See you in San Diego!