On the heels of Seibertron.com's story regarding member complaints of not receiving the TFCon 2009 Exclusive lithograph "Universe Divided" by Alex Milne, we get a response to our inquiry submitted a few days ago. Here's what TFCon had to say:
Was just alerted to the message stickied on the front page of your website. Very hurt and disappointed that a story like this would be posted without hearing from the other side of the story as
it makes it look like the people that work on TFcon are crooks trying to scam Transformers collectors out of a couple hundred dollars by not shipping some posters.
Some people did not receive posters so last month we reshipped to those that indicated to us that they did receive their shipment. Some people have now requested refunds which they have received. [Going] over the topic I saw mention of 2 people from Australia, if they were to check their paypal/credit cards statements they should see that they were
refunded. I see 1 email here from yesterday requesting a refund but if there are still people that have not received it we will certainly refund
them as soon as possible.
In attempting to contact the post office outlet that these were shipped from it no longer exists. It sounds convenient but it's also the truth. Regardless if any of your friends didn't receive a litho have them email this address and will make sure it's checked daily so refunds can be issued so this can be resolved.
Thanks.
The email address that was used was tfcon@moutaincable.com, the same email address located under the contact information on the TFCon website.
The folks of TFCon are dedicated individuals who volunteer for the event and are Transformers fans just like you and I. It is this Seibertronians belief that no foul play was intended and the Transformers fans of TFCon will do everything in their power to correct this situation.
Seibertron.com: If it's happening, we're there.
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Back in May of 2009, Seibertron.com reported that the Canadian Transformers Convention, TFCon, was offering non attendees a chance to own an exclusive art piece from the event. Universe Divided, done by artist Alex Milne, was a large poster done to commemerate the 25th Anniversary of the Transformers franchise.
Recently, members of Seibertron.com have been coming foward to claim that the TFCon exclusive lithograph has not been delivered despite ordering the poster. A couple members have even stated that communication between the folks over at TFCon had stopped and email inquiries were not being responded to. Seibertron.com also submitted and official inquiry to these allegations but the email was not immediately answered.
Have you ordered the TFCon 2009 Lithograph and either recieved it or not? Please let us know by clicking Discuss this topic above and help your fellow Seibertronians resolve this dilemna.
Seibertron.com, keeping you in the know, right now.
