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UPDATE from Toys R Us Representative: TRU Masterpiece Grimlock Pre-Orders

Posted by Counterpunch Aug 5, 2010 at 6:16pm CDT 43,406 views
News in regards to TRU Grimlock pre-orders:

Toys R Us Rep wrote:Hello,

We saw your post discussing the possible cancellation of orders for Masterpiece Grimlock placed on Toysrus.com. Every customer that preordered Masterpiece Grimlock received the email due to a delay in the shipment of the product. We have confirmed that all of the orders placed during the presale period will be fulfilled and that they will be shipped on a first come, first served basis.

If you have any questions, please let us know.

Thanks,

Bob

Name: Bob Friedland
Company: Toys"R"Us


This was emailed to Seibertron Staff this afternoon.

More Bots. More News. More Awesome.

Re: UPDATE from Toys R Us Representative: TRU Masterpiece Grimlock Pre-Orders (view post)
Comment by Tolstyak Aug 5, 2010
Saw this topic yesterday and thought to myself, "Hey, that TRU is only 5 miles out of my way. I'll check it out tomorrow after work." Sadly they were already sold out of the Grimlocks.

I did get the SKN (TRU's version of a SKN) for anybody that wants it 35-4815, hopefully I can at least help someone else find one at their local store.

This location also had 3 Animated Arcee and at least 6 of the Cybertron mode Ratchet. There were also quite a few of the PCC 5-packs and at least 2 of each PCC 2-pack.

I worked for TRU for 3 years so I can confirm what others were saying, they don't get to order stock, its all based on what the computer says each location has. They are just auto-shipped a truck full of stuff and find out what they got as they're putting it out.
Re: UPDATE from Toys R Us Representative: TRU Masterpiece Grimlock Pre-Orders (view post)
Comment by LiKwid Aug 5, 2010
The TRU in San antonio has been suprisingly on point with the enw releases..I hope I can find this at retail, was really looking foward to my first grimlock figure!
Re: UPDATE from Toys R Us Representative: TRU Masterpiece Grimlock Pre-Orders (view post)
Comment by HighPrime Aug 5, 2010
All I know is I received my note today from TRU indicating my pre-order was shipping at the price I paid @$59.81 - which included tax and shipping :)

Will arrive sometime next week.
Re: UPDATE from Toys R Us Representative: TRU Masterpiece Grimlock Pre-Orders (view post)
Comment by DraconicDak Aug 5, 2010
LiKwid wrote:The TRU in San antonio has been suprisingly on point with the enw releases..I hope I can find this at retail, was really looking foward to my first grimlock figure!

Fellow San Antonian! I'm planning on heading up tomorrow, if I go I'll tell you if I find anything.
Re: UPDATE from Toys R Us Representative: TRU Masterpiece Grimlock Pre-Orders (view post)
Comment by shockwave13 Aug 5, 2010
DeathBlast wrote:
ZenPrime wrote:
DeathBlast wrote:I just got off the phone with my local Toysrus store.According to the person I spoke with,they don't have this in stock.


All of the TRU stores that I called in my area including the Time Square store had no idea they were suppose/going to getting MP Grimlock in and none of them have it in stock. I'm just glad they're processing the online orders now so I don't have to hunt these down.


Must be a NY/NYC thing,seems like we get the ppl, who don't have a clue as to what were talking about. I called the one up here in the New Hartford area. I was like "Could you tell me if MP Grimlock was in the store yet?" after being on hold for 10 mins the person come's back and was "what was the name again sir.MP GrimWad?"


Was just at the Times Square store this evening, MP Grimlock not in stock yet. The only Animated series figure there was Ratchet. Otherwise some PCC (first wave), they don't even have Drift or Thrust from Generations! Some Commemorative figures (Insecticons, Perceptor), old figures! :o

As usual no love for Mudflap!
Re: UPDATE from Toys R Us Representative: TRU Masterpiece Grimlock Pre-Orders (view post)
Comment by shortround Aug 5, 2010
I got my mp grimlock today and it looks like stores are only getting three a piece. I'm still trying to figure out how to get his head to move up in t-rex mode without having to do it manually, I can get his head to move side to side and close the jaws. So if anyone can tell how to do this thanks in advance.
Re: UPDATE from Toys R Us Representative: TRU Masterpiece Grimlock Pre-Orders (view post)
Comment by Solrac333 Aug 6, 2010
I don't care about the delay. It's the CANCELLATION they mentioned that bothers me when they sent that first email right after the price went up. I don't want them to cancel my order and then I have to re-order with the "updated" price.
Re: UPDATE from Toys R Us Representative: TRU Masterpiece Grimlock Pre-Orders (view post)
Comment by DraconicDak Aug 6, 2010
omega666 wrote:I don't care about the delay. It's the CANCELLATION they mentioned that bothers me when they sent that first email right after the price went up. I don't want them to cancel my order and then I have to re-order with the "updated" price.

Except Mr. Friedland said all preorders would be fulfilled. My order at $49.99 (with $10 off code) went through and is currently being shipped. So they're not forcing pre-orderers to pay a higher price.
Re: UPDATE from Toys R Us Representative: TRU Masterpiece Grimlock Pre-Orders (view post)
Comment by Mark94 Aug 6, 2010
Anyone order an extra one? :)
Re: UPDATE from Toys R Us Representative: TRU Masterpiece Grimlock Pre-Orders (view post)
Comment by DavidT Aug 6, 2010
So how hard are these gonna be to find? From what I understand they come in 3's... Will there basically be only one or 2 shipments to each TRU and that's it, or will they more than likely be around for a while and TRU will restock every once in a while?

I ask cause money is real tight for the next couple weeks and I'd rather not put one on the credit card if I don't have to. A friend called and said our local TRU has 3 on the shelf right now... If there's a good chance they will restock later, then I will wait...
Re: UPDATE from Toys R Us Representative: TRU Masterpiece Grimlock Pre-Orders (view post)
Comment by Razorclaw0000 Aug 6, 2010
DavidT wrote:So how hard are these gonna be to find? From what I understand they come in 3's... Will there basically be only one or 2 shipments to each TRU and that's it, or will they more than likely be around for a while and TRU will restock every once in a while?

I ask cause money is real tight for the next couple weeks and I'd rather not put one on the credit card if I don't have to. A friend called and said our local TRU has 3 on the shelf right now... If there's a good chance they will restock later, then I will wait...


Don't hold me to it.

Toys'R'Us has always, for the last few years' worth of exclusives, gotten an initial small wave in, and then "performing" stores get a restock a month to three months later. It happened with Animated Arcee and Ratchet, all the ROTF multipacks, the '07 Movie Voyagers and Ultras, Titanium Grimlock and Prowl, Perceptor and the Insecticons, and a few others. The only exclusive that I've seen in years that didn't follow the pattern was "Classics" Reissue Soundwave.
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