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I just got my Generations Metroplex figure today. Boy it's huge!

I'm having quite a bit of trouble getting the head transformed properly going from robot to city/spaceship mode. I can get his helmet rotated downward over his face, but then when I rotate it up, it becomes hinged in a different position between the sides of his head and the helmet. The result is a helmet that's up on his head higher than it should be, and a non-functional visor gimmick.

In order to fix this, I have to fiddle around with the helmet to get it hinged back to where it should be on the head. This usually involves spreading out the sides of the plastic helmet to get the head nubs back to where they should be. This is quite a chore.

Is there something in the transformation I'm missing that prevents this from happening? Or is this a design problem with the head that needs a more aggressive fix?

Which version do you have? Retail or SDCC? I have the latter, and it has other QC issues. However, the head transformation on mine does not seem to have any problems, except that his sunglasses like to fall down over his eyes constantly.

I have the Hasbro retail version. When it came out of the box, the bottom of the helmet just about contacted the turntable surface on which the head rotates. After transforming the head and back, the helmet rehinges itself on the head at a different position. When this happens, the bottom of the helmet is about 1/8" higher. There's a notable gap between the top of the head and the helmet, and the visor is floppy, which sounds like the issue you're having.

Mine has the seem issue. I'm just extra careful when I transform the head to make sure it doesn't jump out of it's track. To tighten the visor I popped the helmet off and wrapped a short piece of dental floss around the visor's peg where it connects to the head. It adds enough friction to keep the visor up where it's supposed to be.

After transforming the head a few times, I think I figured out the trick to it. Please see the picture below:

EDIT: For those who Google searched this problem and couldn't find a picture, here's the text version.

To transform Metroplex’s head without unhinging the helmet, place your index finger and middle finger on the back slanted panels on either side of the back of the helmet, and place your thumb on top of the helmet’s forehead. Then apply downward pressure to the helmet during transformation from robot to spaceship and city mode and back.